We visited this hotel earlier this year, and we had a tragic experience. Here are a few points I want to mention: Firstly, there are no staff members available to assist you with anything you need; you have to go to the reception for all services. The room was not clean, and we had to wait for it to be cleaned. The staff's rude behaviour made us feel like we were the inconvenience rather than the customers. Additionally, the location is very far from Kochi; while it is near the airport, it is not close to the city. If you plan to visit Kochi and the nearby places, this is not the ideal spot. The hotel lacks restaurant facilities, so for food or tea, you have to go outside. I believe this hotel does not deserve a rating higher than two stars anywhere. If it has a higher rating, it may be due to customer pressure to provide favourable reviews. We booked at the last minute because our other reservation was cancelled. If you pay more than 1200 rupees, I would not suggest this hotel; it is a typical two-star hotel. We requested water at 11 PM, but they informed us that they don't have any as the store closed. We also learned that there is no mineral water available throughout the hotel where we can fill our water bottle. After I checked out of the hotel, they called and accused us of stealing a hot water mug. Fortunately, my friends, who were still at the hotel, verified the room and found the mug there. They informed the reception about it, and the hotel staff then apologized to me. It's important to be careful, as they might mistakenly charge you for something you didn't take.
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I loved to stay in the Treebo Trend Airport Avenue Plaza. The staff there were so helpful. We forgot our one bag in the hotel during checkout and the staff proactively called us handed over the bag as it was. The food and the ambience everything was very good. I will definitely visit again whenever I got the chance.
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We visited this hotel earlier this year, and we had a tragic experience. Here are a few points I want to mention: Firstly, there are no staff members available to assist you with anything you need; you have to go to the reception for all services. The room was not clean, and we had to wait for it to be cleaned. The staff's rude behaviour made us feel like we were the inconvenience rather than the customers. Additionally, the location is very far from Kochi; while it is near the airport, it is not close to the city. If you plan to visit Kochi and the nearby places, this is not the ideal spot. The hotel lacks restaurant facilities, so for food or tea, you have to go outside. I believe this hotel does not deserve a rating higher than two stars anywhere. If it has a higher rating, it may be due to customer pressure to provide favourable reviews. We booked at the last minute because our other reservation was cancelled. If you pay more than 1200 rupees, I would not suggest this hotel; it is a typical two-star hotel. We requested water at 11 PM, but they informed us that they don't have any as the store closed. We also learned that there is no mineral water available throughout the hotel where we can fill our water bottle. After I checked out of the hotel, they called and accused us of stealing a hot water mug. Fortunately, my friends, who were still at the hotel, verified the room and found the mug there. They informed the reception about it, and the hotel staff then apologized to me. It's important to be careful, as they might mistakenly charge you for something you didn't take.
I loved to stay in the Treebo Trend Airport Avenue Plaza. The staff there were so helpful. We forgot our one bag in the hotel during checkout and the staff proactively called us handed over the bag as it was. The food and the ambience everything was very good. I will definitely visit again whenever I got the chance.