酒店回复: Dear Lafulinshenkeqing, Thank you for taking the time to share your experience with us at PARKROYAL Darling Harbour. We are thrilled to hear that this was your second stay and that you found our hotel clean, welcoming, and conveniently located. We pride ourselves on providing a comfortable environment that feels like home, and it’s wonderful to know our proximity to the airport, Townhall subway station, and local amenities made your visit even more enjoyable. We’re also glad our front desk team could assist with your taxi arrangements. We look forward to welcoming you back on your next visit!Regards Jeroen M, General Manager

酒店回复: Dear Haidi, Thank you for taking the time to share your experience during your recent stay at PARKROYAL Darling Harbour. We appreciate your detailed feedback and are glad to hear that you enjoyed our spacious rooms, comfortable bedding, and the excellent service provided by our dedicated team. We understand your concerns regarding the location and surrounding area. While we strive to provide a peaceful retreat near Darling Harbour, we recognize that vibrancy is an essential part of your experience. We will certainly take your comments into consideration as we continue to enhance our offerings. We sincerely apologise for the issues you encountered with the bathroom facilities. Please rest assured that we will address these matters with our maintenance team to ensure future guests have a more seamless experience. It’s wonderful to know that you enjoyed the breakfast selection, especially the gluten-free options. Our culinary team works hard to cater to various dietary needs, and your feedback is invaluable in helping us improve. Thank you once again for your feedback. We hope you will consider giving us another chance in the future, as we would love the opportunity to exceed your expectations.Regards Jeroen M, General Manager

酒店回复: Dear Yoyo Lee, Thank you for taking the time to share your experience at PARKROYAL Darling Harbour. We appreciate your insights regarding our location, proximity to Darling Harbour, and the convenience stores nearby.We apologise for any inconvenience caused by the room assignment on the lower floor and acknowledge your concerns about the access to upper floors. Your feedback is invaluable as we continuously strive to enhance our guest experience.We understand your observations regarding the facilities and are actively working on upgrades to ensure a more comfortable stay for all our guests.Thank you once again for your feedback, and we hope to welcome you back in the future with an improved experience.Regards Jeroen M, General Manager

酒店回复: Dear LitchiThank you for choosing PARKROYAL Darling Harbour for your New Year trip! We’re delighted to hear that you enjoyed your stay and appreciated our convenient location near the attractions.It’s great to know that the welcome message in your room made you feel special, and we’re thrilled that you found our breakfast generous. We strive to provide a memorable experience for our guests, and your feedback truly motivates us.We hope to welcome you back soon for another fantastic stay!Regards Jeroen M, General Manager

酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at PARKROYAL Darling Harbour. We are delighted to hear that you enjoyed our warm and attentive service, as well as our excellent location.It’s great to know that you found transportation convenient and that you were able to explore the vibrant Darling Harbour area at night. We strive to offer a variety of room types to cater to all our guests' needs, and we’re glad you appreciated this aspect of your stay.Your feedback is invaluable to us, and we look forward to welcoming you back soon!Regards Jeroen M, General Manager

酒店回复: Dear Values Guest, Thank you for taking the time to share your wonderful experience at PARKROYAL Darling Harbour! We are delighted to hear that you enjoyed our prime location, just a short walk from City Hall and QVB, making it convenient for shopping and dining.It's great to know that you appreciated the cleanliness of our rooms and the added touch of the capsule coffee machine. We're also thrilled to hear that our front desk team provided you with excellent service.Your feedback means a lot to us, and we hope to welcome you back for another memorable stay in the near future!Regards Jeroen M, General Manager

酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at PARKROYAL Darling Harbour. We are delighted to hear that you enjoyed your spacious room with a partial view of Darling Harbour, as well as the comfort of our beds and the large bathtub. We appreciate your feedback regarding our breakfast selection and will certainly take it into consideration for future offerings. We're glad you found our location convenient, being close to Town Hall subway station, which makes exploring the area easy. Your comments about the shower head have been noted, and we will look into this matter further. Thank you once again for your valuable feedback. We look forward to welcoming you back on your next visit!Regards Jeroen M, General Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at PARKROYAL Darling Harbour. We genuinely appreciate your insights, as they help us continuously improve our services. We’re delighted to hear that you enjoyed the comfort of our large double bed and appreciated our central location near the QVB. However, we sincerely apologise for the issues you faced with the shower facilities. Your experience is important to us, and we understand how a refreshing shower can enhance your overall stay. We will certainly look into this matter to ensure better water flow and a more satisfying experience for our guests. Regarding breakfast pricing, we strive to provide quality ingredients and options for all our guests, including families. Your comments about the pricing will be taken into consideration as we review our offerings. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an improved experience.Regards Jeroen M, General Manager

酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at PARKROYAL Darling Harbour. We appreciate your feedback regarding your stay in the corner room by the bridge.We’re glad to hear that you found our soundproofing to be effective, even with the external noise. We continuously strive to enhance our bedding options, and your comments on the new 'sandwich' style are valuable as we look to improve guest comfort further.It's great to know that you enjoyed our prime location and competitive pricing, which make exploring Darling Harbour and the CBD convenient for our guests.We hope to welcome you back soon for an even better experience!Regards Jeroen M, General Manager

酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience during your recent stay at PARKROYAL Darling Harbour. We sincerely apologise for the inconveniences you encountered and appreciate your valuable feedback. We regret to hear about the issues you faced with the room lighting, soundproofing, and maintenance concerns such as the sink stopper and shower. Your comments will be shared with our management team to address these matters promptly. We are pleased that you found our check-in/out service satisfactory and enjoyed our location, which offers a variety of dining options nearby and easy access to Westfield. Your insights are essential in helping us improve our services, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Regards Jeroen M, General Manager