Great stay! Will be back! Had a small hiccup at no fault to the hotel and they fixed it. All the ladies were super nice and great customer service!
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酒店回复: Good morning, Thank you so much for taking the time to leave us a review from your stay. We apologize for the issues you faced during your stay, but I am pleased to hear that the staff was able to address the issues and fix them for you. We hope you will visit us again soon!
4.0分
其他
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I get that room service was once a weekly. But the room was never serviced throughout my stay.
Late Friday, October 3, my card keys were inactivate for some reason (I had been doing laundry). The associate on duty was gracious enough put my clothes in the dryer. And restoring my access.
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酒店回复: Good afternoon, Thank you so much for taking the time to leave us a review of your stay. We apologize for the issues you had during your stay as this is certainly not the level of service we strive to provide. I am glad to hear that the desk agents were able to address the issues and get everything situated for you. We hope you will visit us again soon!
3.0分
其他
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It was adequate with pretty decor.upon checking in the workers talked about checking in after 6 Pm and how I’d be charged an extra $50. Also talked about using a third party booking site instead of direct. I was not sure if she was trying to be comedic or not she also informed us that they do not offer breakfast, which if I would’ve known that I’d have picked somewhere else. They had plenty of dishes in the room but we didn’t need them. The bathroom had a few hairs in it upon arrival. The parking lot seemed dark and I did not feel safe. Also, there’re needs to be more parking available. The good areas are the decor, beds, pillows. The bad areas is lack of parking, dark parking lot, dirty shower.and awkwardness of checking in.
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酒店回复: Good morning, Thank you for taking the time to leave us a review of your stay. We appreciate your kind words about the decor, beds, and pillows in our hotel. I also apologize for the issues you faced during check-in. All reservations at the hotel are charged a $50 incidental fee that is returned upon checkout. I also apologize for not having breakfast as our hotel brand Candlewood Suites does not offer breakfast. We do sell breakfast items in our Candlewood Cupboard as an option as well. I also apologize for the lack of cleanliness in your room as this is not the standard we strive to provide. Thank you for bringing it to our attention so we can continue to improve the guest experience. We hope you will give us another chance to make things right.
5.0分
商务出差
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I only needed a room for a few hours to sleep before an early flight out of Atlanta. The staff were very nice and friendly. The front desk staff told me exactly what to do for check out and my stay was very smooth. If I ever need a room again in the area I will be planning to stay there again.
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酒店回复: Hello Alejandro, Thank you for your positive feedback about your recent stay. We're glad to hear that our staff made your experience smooth and enjoyable. It's wonderful to know that our location will be your choice for future stays in the area. We look forward to welcoming you back on your next visit. Safe travels!
1.0分
家庭亲子
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The staff that work on the 4th July morning was rude nasty attitude every but the older lady that work the night shift was amazing the housekeepers are very friendly nice hotel but that one lady is going to make guest not come back I don’t care how clean and nice ur hotel is customer service is what keep ur business
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酒店回复: Hello Sharette, We appreciate your feedback regarding your recent experience at our hotel. It’s wonderful to hear that you enjoyed the cleanliness and the friendliness of our housekeepers, as well as the exceptional service from the night shift staff. Your comments about customer service are taken seriously, and we will share your observations with the appropriate parties to ensure all guests receive the highest level of service. Thank you for sharing your thoughts with us.
5.0分
其他
It was a very clean, nice and friendly staff especially house keeper Amy.
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酒店回复: Hello Krairoong,Thank you for taking the time to share your feedback! We're delighted to hear you found the hotel clean and that our team, especially Amy, provided friendly service. Your compliments will certainly be shared with her and the rest of our staff. We hope to welcome you back on your next visit for another enjoyable stay.
5.0分
家庭亲子
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We stayed here between moving from one home to the next. The staff was very accommodating and welcoming. The room was clean and had everything we may need for an extended stay of 11 days.
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酒店回复: Hello Kimberly,Thank you for sharing your experience with us. We're pleased to hear that our staff made you feel welcome and that you found the room clean and well-equipped for your extended stay. Your feedback is valuable, and we hope to have the opportunity to welcome you again in the future as you continue your journey.
2.0分
其他
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Wrong Room
I booked a room with 2 queen beds and when we checked in they gave us a room with 1 king bed instead. Went to the front desk where the woman told us they don’t have anything else available and that there’s a pullout couch. She offered no explanation for how this happened and they made no effort to fix this. Very disappointing to not receive the room I booked and be disregarded by the staff. Otherwise the room was very nice and clean but overall a disappointing stay.
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酒店回复: Hello Dillon,Thank you for sharing your feedback regarding your recent stay. We understand how important it is to receive the accommodation you booked and apologize for the inconvenience you encountered at check-in. Your comments about the staff and room arrangements have been noted, and we appreciate your recognition of the room's cleanliness. We value your insights as they help us improve the overall guest experience moving forward. We hope that you will consider staying with us again in the future.
这是我第一次通过这家公司预订。体验太棒了，有一个设备齐全的厨房和独立的淋浴间。我还会再来的。
首先，他们超额预订了我的房型，我订的是特大床套房，结果却给了我一间次等房。然后他们说所有订了我这种房型的人都入住了，这当然是谎话，因为我必须等到下午3点才能入住，而我是当时第一个到前台的人。然后他们告诉我我的房间正在维修——确实是的。他们说因为我是通过第三方预订的，所以无法补偿差价。我订了次等房，第二天早上起床发现淋浴没有热水，但洗手池有。我花了143美元住一间我根本不会花50美元住的房间。没有热水简直是雪上加霜。千万不要再住这家垃圾酒店了。我期待*******能和酒店处理好这件事，把钱退还给我。
Great stay! Will be back! Had a small hiccup at no fault to the hotel and they fixed it. All the ladies were super nice and great customer service!
I get that room service was once a weekly. But the room was never serviced throughout my stay.
Late Friday, October 3, my card keys were inactivate for some reason (I had been doing laundry). The associate on duty was gracious enough put my clothes in the dryer. And restoring my access.
It was adequate with pretty decor.upon checking in the workers talked about checking in after 6 Pm and how I’d be charged an extra $50. Also talked about using a third party booking site instead of direct. I was not sure if she was trying to be comedic or not she also informed us that they do not offer breakfast, which if I would’ve known that I’d have picked somewhere else. They had plenty of dishes in the room but we didn’t need them. The bathroom had a few hairs in it upon arrival. The parking lot seemed dark and I did not feel safe. Also, there’re needs to be more parking available. The good areas are the decor, beds, pillows. The bad areas is lack of parking, dark parking lot, dirty shower.and awkwardness of checking in.
I only needed a room for a few hours to sleep before an early flight out of Atlanta. The staff were very nice and friendly. The front desk staff told me exactly what to do for check out and my stay was very smooth. If I ever need a room again in the area I will be planning to stay there again.
The staff that work on the 4th July morning was rude nasty attitude every but the older lady that work the night shift was amazing the housekeepers are very friendly nice hotel but that one lady is going to make guest not come back I don’t care how clean and nice ur hotel is customer service is what keep ur business
It was a very clean, nice and friendly staff especially house keeper Amy.
We stayed here between moving from one home to the next. The staff was very accommodating and welcoming. The room was clean and had everything we may need for an extended stay of 11 days.
Wrong Room
I booked a room with 2 queen beds and when we checked in they gave us a room with 1 king bed instead. Went to the front desk where the woman told us they don’t have anything else available and that there’s a pullout couch. She offered no explanation for how this happened and they made no effort to fix this. Very disappointing to not receive the room I booked and be disregarded by the staff. Otherwise the room was very nice and clean but overall a disappointing stay.