酒店回复: Dear Yang Fang,Thank you for your wonderful feedback! We’re delighted to hear that you found the hotel, staff, room, and amenities to your satisfaction. We truly appreciate your comments about the towels and will review this to ensure we maintain the highest standards. We’re also glad you found our taxi service convenient and affordable. We understand that the lack of nearby shops can be a bit of an inconvenience, and we’ll consider this as we continue to improve the guest experience. We look forward to welcoming you back to Aston Batam Hotel soon!Warm Regards,Aston Batam Hotel Management.
酒店回复: Dear Tracy,Warmest greetings from Aston Batam Hotel & Residence.Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations, especially after having a pleasant first experience. Please accept our sincere apologies for the inconvenience caused by the room condition, odor, bathroom issue, and cleanliness concerns. Your comments have been shared with our housekeeping and maintenance teams for immediate follow-up and improvement.We are, however, glad to know that you appreciated the improved breakfast selection and variety during this stay. We truly value your constructive feedback, as it helps us to continuously improve our facilities and service quality.Once again, we apologize for the shortcomings and hope to have another opportunity to welcome you back, allowing us to provide you with the comfortable and pleasant stay experience that Aston Batam Hotel & Residence is known for.Warm regards,Aston Batam Hotel & Residence Management
酒店回复: Dear Vivian SG,Warm greetings from Aston Batam Hotel & Residences.Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We truly appreciate your honest comments.We are pleased to hear that you enjoyed our breakfast and that our team was able to assist in arranging a room change after the initial allocation error. However, we sincerely apologize for the inconvenience caused by being assigned a smoking room upon arrival. This should not have happened, and we will reinforce our room allocation procedures to prevent similar mistakes in the future.We also deeply regret the issues you encountered in the two-bedroom apartment, including the lack of hot water in the shower, the condition of the sofa, and the leaking refrigerator. Please accept our sincere apologies for these shortcomings, as they certainly do not reflect the standard of comfort we strive to provide. Our Engineering and Housekeeping teams have been informed to conduct thorough inspections and necessary improvements.Regarding the location, we understand it may feel slightly remote for some guests, though we are glad that convenient and affordable transportation options like Grab helped make your travels around Batam easier.Your feedback is very valuable to us, as it helps us identify areas where we must improve. We truly hope to have the opportunity to welcome you back in the future and provide you with a much better and more seamless experience.Warm regards,ManagementAston Batam Hotel & Residence
酒店不错 工作人员彬彬有礼 房间干净 够大 冷气也够 浴室大大设备齐 不过浴巾为什么不白？每天都有早餐 叫车方便 也不贵 不过附近没什么商店。
第一次入住的时候是选择普通房型入住体验很好才选择回来这里结果很失望.这次是选择了**edroom房型一进去客厅就看到很陈旧还有异味这些都算了 半夜冲凉的时候外面浴室的水还会留出来到房间里面 因为种种原因就去柜台要求换房间 柜台也答应了. 换了新房间还可以 比起一开始的看起来比较干净一点 可是主浴室的浴缸也是用不到😅还有蟑螂.
酒店早餐还算不错 跟上次对比起来有添加了新菜色和面包种类也有变多
这是我第一次在巴淡岛雅诗顿酒店住两天一夜。总的来说，住宿体验还不错，但我对房间的隔音效果感到相当失望。隔音很差，我能清楚地听到走廊上的噪音和对话。我希望酒店管理层能重视并改善这个问题，因为它影响了我住宿期间的休息质量。
我们抵达酒店时，工作人员立刻上前帮我们搬行李，还为我们打开车门。虽然下午两点前无法办理入住，但酒店允许我们预先办理了部分手续，并帮我们存放了行李。等我们房间准备好再次回到酒店时，他们还贴心地帮我们把行李送到了房间。
酒店房间非常宽敞干净，并且按照我的要求布置了三张单人床。床铺睡起来非常舒服，空调制冷也很给力。不过，垃圾桶里没有塑料袋，这点让我觉得有点不太方便，因为直接把东西扔进去总觉得不太卫生。
淋浴露和洗发水/护发素的按压瓶并没有给我留下太深刻的印象。使用起来很不方便，而且我几乎确定两个按压瓶里装的都是同一种沐浴露，因为洗发水瓶里的液体完全不像洗发水或护发素。如果能使用旅行装的小瓶会更好。除此之外，洗手间很干净。不过我没有机会使用浴缸。
早餐自助餐种类非常丰富，从面包、甜点到当地美食应有尽有，我吃得很开心。
总的来说，我强烈推荐这家酒店。工作人员服务周到，食物很棒，房间也很宽敞（不过建议自带洗漱用品）。这家酒店物有所值，我住得很愉快。如果再来巴淡岛，我还会再次预订这家酒店。
酒店地理位置优越，靠近大多数景点。房间干净整洁，超大浴缸尤其令人印象深刻，非常干净。所有员工都很友好。唯一不足的是空调制冷效果不佳，即使调到16度也不够凉快。早餐种类丰富，特别是糕点和面包。下次来一定会再选择入住。
这是巴淡岛比较好的酒店之一。健身设施让我非常惊喜，真的很不错，设备也保养得很好。这次没能尝到烧烤餐厅，下次一定要试试。下次肯定还会预订雅诗顿。性价比很高。唯一的缺点是服务有点慢。我打了三次电话给客房服务才拿到干净毛巾。
酒店服务人员普遍非常乐于助人且友好，解决问题也很迅速。他们的英语水平也很好。酒店设施非常齐全，我们游了两次泳，去了健身房，可惜没来得及体验桑拿和漩涡浴。自助早餐非常棒，活点档口比我以前住过的酒店都要多。自助餐厅干净整洁，现代感十足，还带有一点宏伟的气息。服务员收盘子也很及时。我们住在公寓楼，房间里的设施新旧参半，有一些旧家具，也有一些新翻修的。但卫生做得很好，很高兴能住到高楼层。让我有些意外的是，除了对面便利店，步行去附近的商店不太方便，所以我们总是叫Gojek，不过也不贵。酒店离名古屋山很近，那里很有当地特色，和巴淡岛大商场那些国际品牌相比，那里的价格很有吸引力。
服务很棒。前台接待员很专业。入住和退房手续都很便捷。早餐种类丰富，有很多现场制作的餐点。客房服务也很好。我们惊喜地收到了一盘蛋糕和写在全身镜上的生日祝福，非常感谢Cynthia和客房服务团队。Mtri和Danny还特别贴心地帮助我们购买了应急的女性用品，非常感谢整个团队。房间非常干净。酒店地理位置也很便利，对面和旁边都有便利店。
我当时和三位朋友一起旅行，所以特意要求了三张单人床。酒店房间非常宽敞，我住得很开心。酒店的早餐很棒，选择很多，完全满足了我的胃口。让我惊喜的是，早餐竟然有现炒的菜肴、白巧克力喷泉，甚至还有冰淇淋可以选择。
酒店早餐很好，原本预定两个双床房间，提早在当天下午就去check in但是酒店弄错，变成吸烟房。经过协商，换成2房的公寓。没想到洗澡没有热水，客厅沙发老旧，冰箱漏水。有点失望。地点也是比较偏，还好Batam的grab很便宜！