酒店回复: Apologies the hotel fell short of your expectations upon your arrival. We appreciate your feedback and hope to have the chance to change your impression!Disculpe, el hotel no cumplió con sus expectativas a su llegada. Agradecemos sus comentarios y esperamos poder cambiar su impresión.
5.0分
其他
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The room was very clean, spacious, and quiet. The bed was very comfortable and I got a great night’s sleep. The tub faucet leaked but was fixed immediately upon reporting it to the front desk. Staff were very helpful and friendly. The location was very convenient to grocery shopping and fast food.
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酒店回复: Thank you for your excellent review! It’s wonderful that you found the room clean, spacious, and relaxing with comfortable accommodations. Our team strives to address any concerns promptly, and we're glad the tub faucet was fixed immediately. Our staff takes pride in being helpful and friendly, and it's great that you enjoyed their service. The convenient location near grocery shopping and fast food is indeed a bonus for many guests. We look forward to welcoming you back soon!
5.0分
其他
I arrived late at night. Golda, the night manager, gave a great, friendly greeting and conversation, which was much appreciated after my long drive.
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酒店回复: Thank you for the excellent rating of your recent stay at the Springhill Suites Ooltewah! We appreciate the positive feedback and hope you come back and stay with us again next time you are in the Chattanooga area!
3.0分
其他
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Room carpet and hallway carpets were filthy. Breakfast wasn't replenished with plenty of time left. Staff was not friendly. Beds were very hard and pillows very soft. AND the hot water didn't make it to the 4th floor.
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酒店回复: Thank you for sharing your experience with us. It is important that our guests have a comfortable stay, and I'm sorry to hear that we fell short during your visit. Your feedback regarding the breakfast replenishment and room conditions will be carefully reviewed and addressed by our team. We strive to provide a warm and welcoming environment and will work to improve in this area. On a brighter note, our location offers easy access to Cleveland and downtown Chattanooga, which many guests find convenient. We appreciate your comments and hope to have another opportunity to better serve you in the future.
5.0分
其他
This hotel is where I always stay when I travel from Florida to Ohio. Its right off the highway, easy parking and many choices for food.
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酒店回复: Thank you for making us your preferred choice when traveling from Florida to Ohio. We're delighted to hear you find the location convenient, with easy highway access and ample parking. It’s wonderful to know you appreciate the variety of nearby dining options. Your excellent rating truly motivates us to continue delivering a great experience.
1.0分
其他
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The room set up is ridiculous, the placement of the TV in relativity to the beds and the bathroom makes no sense, a frosted bathroom door directly in front of the beds so the light shines directly on whoever is sleeping, no bathroom fan, the shower water was scalding and couldn't be adjusted and the shower head is so abrasive you can barely stand in the water. The pillows are completely flat and the beds are hard and uncomfortable. I've stayed at many Marriotts and this one is a scar on the brand. I would never recommend anyone to stay here and honestly deserve a refund.
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酒店回复: Dear Amy,Thank you for sharing your concerns. We're sorry to hear about the issues you experienced during this stay. Our team is committed to addressing each point to improve the guest experience. Your feedback about the room setup, bathroom amenities, and bedding will be thoroughly reviewed by management.
5.0分
其他
Excellent option if you’re dropping your child at SAU. Conveniently located near the school and the price is reasonable.
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酒店回复: Dear Dana,Thank you for choosing our hotel for your stay. We are delighted to hear that our location was convenient for dropping your child at SAU and that you found our pricing reasonable. It means a lot to us that we could enhance your experience. We look forward to welcoming you back on your next visit.
5.0分
家庭亲子
Beautiful hotel. Very clean, decorated beautifully, large rooms, has a bar & great breakfast
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酒店回复: Thank you for the excellent rating of your recent stay at the Springhill Suites Ooltewah! Please come back and stay with us again on your next trip to the area!
5.0分
其他
We were not expecting the nice bar and food service. Pleasant surprise. Sorry we missed happy hour. Looked like good deals!
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酒店回复: Dear Thom,Thank you for your wonderful review! It's fantastic that you were pleasantly surprised by our bar and food service. While it's unfortunate that you missed happy hour, hopefully you'll get to enjoy it during your next stay. We look forward to welcoming you back soon!
服务非常好。早餐很丰盛，甚至还有素食选项！工作人员非常乐于助人且友善。
贫穷的
The room was very clean, spacious, and quiet. The bed was very comfortable and I got a great night’s sleep. The tub faucet leaked but was fixed immediately upon reporting it to the front desk. Staff were very helpful and friendly. The location was very convenient to grocery shopping and fast food.
I arrived late at night. Golda, the night manager, gave a great, friendly greeting and conversation, which was much appreciated after my long drive.
Room carpet and hallway carpets were filthy. Breakfast wasn't replenished with plenty of time left. Staff was not friendly. Beds were very hard and pillows very soft. AND the hot water didn't make it to the 4th floor.
This hotel is where I always stay when I travel from Florida to Ohio. Its right off the highway, easy parking and many choices for food.
The room set up is ridiculous, the placement of the TV in relativity to the beds and the bathroom makes no sense, a frosted bathroom door directly in front of the beds so the light shines directly on whoever is sleeping, no bathroom fan, the shower water was scalding and couldn't be adjusted and the shower head is so abrasive you can barely stand in the water. The pillows are completely flat and the beds are hard and uncomfortable. I've stayed at many Marriotts and this one is a scar on the brand. I would never recommend anyone to stay here and honestly deserve a refund.
Excellent option if you’re dropping your child at SAU. Conveniently located near the school and the price is reasonable.
Beautiful hotel. Very clean, decorated beautifully, large rooms, has a bar & great breakfast
We were not expecting the nice bar and food service. Pleasant surprise. Sorry we missed happy hour. Looked like good deals!