酒店回复: Hello John,I'm sorry to see that your recent stay with us was less than satisfactory. I understand your frustration with the higher incidental hold and I wish we could dispense with such a practice. Unfortunately, our experience, like so many other hotels in this time, has been that some guests are not dissuaded from poor behavior without a financial penalty. I'm sorry your experience has soured you on the Homewood Suites brand and I hope that you will one day give us another chance. Thank you and please take care.Sincerely,
酒店回复: Hello Albie,I'm sorry to read about your experience and the misunderstanding you had about the number of people in your suite. As I understand it, she explained to you that we don't permit more than 6 people in that room type for safety reasons. I'm sure you can understand that we have a responsibility to ensure the safety for all of our guests. I'm sorry that this responsibility caused a negative experience for you at our hotel and I hope we will have another opportunity in the future to show you a better Homewood Suites experience. Sincerely,
酒店回复: Hello Aubrey,I'm sorry to see that your recent stay was less than satisfactory. I understand how much unexpected charges can ruin an otherwise pleasant experience and I appreciate you reaching out to us. I have reviewed your reservation and I can confirm that there are no extra charges on your bill. We do hold funds for our incidental deposit and that is likely what was showing on your bank. Thank you again for your feedback and please take care.Sincerely,
酒店回复: Hello Reeva,I'm so sorry that your stay was interrupted so badly. I understand how disruptive such an event can be, let alone 3. As I mentioned in a voicemail I left earlier, I have refunded your money for that night. I am truly sorry for the inconvenience you experienced and I hope we may have another chance in the future to show you a better Homewood Suites experience. Thank you and please take care.Sincerely,
2.0分
家庭亲子
原文
翻译提供方：Google
整晚火警不断，非常可怕
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酒店回复: Hello Corinne,I'm sorry your stay was so negatively impacted by the fire alarm. I fully understand how much that can negatively affect anyone's stay and I truly wish it had not happened at our hotel. Please accept our apologies and know that we are working with our alarm company to ensure that all devices are working correctly from now on. Thank you and please take care.Sincerely,
5.0分
其他
原文
翻译提供方：Google
是的，非常好
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酒店回复: Hello Luz,Thank you so much for your review and feedback! I'm very happy to see how much you enjoyed your stay and we appreciate you sharing that with everyone. Please take care and we look forward to seeing you back here again in the future.Sincerely,
1.0分
商务出差
原文
翻译提供方：Google
工作人员很粗鲁
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酒店回复: Hello Glenda,I'm very sorry to see that your recent stay was less than satisfactory. I understand how disappointing that can be and I'm sorry we let you down. I would be interested in hearing more about your experience to see what we should have done better. Please contact me directly at the hotel if you would like to share your experience. Thank you and please take care.Sincerely,
5.0分
家庭亲子
原文
翻译提供方：Google
伟大的
酒店回复: Hello Jorge,Thank you so much for your review and feedback!
1.0分
其他
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Over priced for one night, didn’t allow guest to join to cut a birthday cake or decorate the room at least. So I cancelled went elsewhere and was allowed to do all of the said service for way less and same size room. And I chose on your site to pay at site yet I was called and told that they would have to cancel because the card on file was declined. When again I chose the “ pay in person/ on site/upon arrival.
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酒店回复: Hello,I'm sorry to see that your recent booking was less than satisfactory. I understand your frustration at not being allowed to celebrate a birthday here and I'm sorry that we could not meet that need for your reservation. Unfortunately, we have had too many issues in the past to permit celebrations of any kind in our guest rooms and have evolved a strict no party policy in order to protect the hotel and our other guests. I apologize for any inconvenience this may have caused and I hope we will have another opportunity in the future to show you a better Homewood Suites experience.Sincerely,Brendan M. General Manager
5.0分
其他
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Staff was very professional. I was a bit early and was able to get in without any issues. The room was very clean and smelled wonderful. I definitely plan on using this location for future stays when its necessary.
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酒店回复: Hello,Thank you so much for your review and feedback! I'm very happy to see how much you enjoyed your stay and we really appreciate you sharing that with everyone. Please take care and we hope to see you back here again soon. Thank you!Sincerely,Brendan M. General Manager
我们刚到酒店，就看到几个不速之客在门口抽烟。入住时，我们被收取了200美元的附加费，这笔费用原本是219美元的套房费。我们询问工作人员，她告诉我们，这是因为一些不速之客破坏了他们的房间。她笑着说，这笔钱会在2-5个工作日后退还到我们的卡上。我们不会再住了。我们再也不会住其他霍姆伍德套房酒店了，因为我们要为那些破坏酒店财物的不速之客付钱。我们住过很多酒店，从来没有被收取过这样的费用。
从我准备入住的那一刻起，运营经理就给我找了个麻烦，我提前付了钱订了一间两居室套房，她问我有多少人，我说6-7个人，她就把我的身份证还给了我，说她不能帮我办理入住，既没有解释原因，也没有主动提出帮我租一间额外的房间。她的客服技能需要提高，否则他们会失去客户。我更愿意说希尔顿酒店比大多数酒店都这么说，但她办理入住的方式让我有点怀疑。
我甚至联系了前台和希尔顿酒店集团，但他们没有联系我，我非常沮丧，我花了钱却住在一个肮脏的房间里，他们扣留了我 406 美元，我很难过
再也不来了
我去那里庆祝我女儿的9岁生日，酒店响了3个以上的火警警报，我们不得不离开酒店，但他们没有提供住宿。我还没有接到关于此事的回电。警报一直响个不停，直到我选择离开，因为根本睡不着。
整晚火警不断，非常可怕
是的，非常好
工作人员很粗鲁
伟大的
Over priced for one night, didn’t allow guest to join to cut a birthday cake or decorate the room at least. So I cancelled went elsewhere and was allowed to do all of the said service for way less and same size room. And I chose on your site to pay at site yet I was called and told that they would have to cancel because the card on file was declined. When again I chose the “ pay in person/ on site/upon arrival.
Staff was very professional. I was a bit early and was able to get in without any issues. The room was very clean and smelled wonderful. I definitely plan on using this location for future stays when its necessary.