酒店回复: Hello John,I'm sorry to see that your recent stay with us was less than satisfactory. I understand your frustration with the higher incidental hold and I wish we could dispense with such a practice. Unfortunately, our experience, like so many other hotels in this time, has been that some guests are not dissuaded from poor behavior without a financial penalty. I'm sorry your experience has soured you on the Homewood Suites brand and I hope that you will one day give us another chance. Thank you and please take care.Sincerely,

酒店回复: Hello Albie,I'm sorry to read about your experience and the misunderstanding you had about the number of people in your suite. As I understand it, she explained to you that we don't permit more than 6 people in that room type for safety reasons. I'm sure you can understand that we have a responsibility to ensure the safety for all of our guests. I'm sorry that this responsibility caused a negative experience for you at our hotel and I hope we will have another opportunity in the future to show you a better Homewood Suites experience. Sincerely,

酒店回复: Hello Aubrey,I'm sorry to see that your recent stay was less than satisfactory. I understand how much unexpected charges can ruin an otherwise pleasant experience and I appreciate you reaching out to us. I have reviewed your reservation and I can confirm that there are no extra charges on your bill. We do hold funds for our incidental deposit and that is likely what was showing on your bank. Thank you again for your feedback and please take care.Sincerely,

酒店回复: Hello Reeva,I'm so sorry that your stay was interrupted so badly. I understand how disruptive such an event can be, let alone 3. As I mentioned in a voicemail I left earlier, I have refunded your money for that night. I am truly sorry for the inconvenience you experienced and I hope we may have another chance in the future to show you a better Homewood Suites experience. Thank you and please take care.Sincerely,

酒店回复: Hello Hilary,I'm sorry to read about your recent experience here at our hotel. We never want any of our guests to feel so displeased with their stay and I will be following up with the young lady who checked you in to discuss this event. I have reviewed your reservation and I can assure you that you were charged correctly and that your personal card was not charged at all. I hope this helps put your mind at ease and should you have any further questions please do not hesitate to contact me directly at the hotel. Thank you and please take care.Sincerely,

酒店回复: Hello Corinne,I'm sorry your stay was so negatively impacted by the fire alarm. I fully understand how much that can negatively affect anyone's stay and I truly wish it had not happened at our hotel. Please accept our apologies and know that we are working with our alarm company to ensure that all devices are working correctly from now on. Thank you and please take care.Sincerely,

酒店回复: Hello Luz,Thank you so much for your review and feedback! I'm very happy to see how much you enjoyed your stay and we appreciate you sharing that with everyone. Please take care and we look forward to seeing you back here again in the future.Sincerely,

酒店回复: Hello Glenda,I'm very sorry to see that your recent stay was less than satisfactory. I understand how disappointing that can be and I'm sorry we let you down. I would be interested in hearing more about your experience to see what we should have done better. Please contact me directly at the hotel if you would like to share your experience. Thank you and please take care.Sincerely,