酒店回复: Dear Malik, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Clinton, MS. It's regrettable to read that your experience did not meet your expectations due to what you described as a rude staff. Please accept our sincerest apologies for the inconveniences. It is our intention to have your confidence in our abilities to prevent similar problems in the future.At Red Roof, please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback with us. We hope to see you again in the future. Very truly yours,AngelRed Roof Management RediResponse Specialist
2.0分
其他
The room was not a suite and was of questionable cleanliness really tough to rest there because of the condition of the room
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Clinton, MS. We are very sorry to hear that your stay did not meet expectations regarding cleanliness and room assignment. Please accept our apologies for your experience.We continually strive to offer value to our guests, and your feedback is helpful in understanding guest expectations. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
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This was one of the worst hotels I’ve ever stayed in.Bananas for breakfast are you kidding,cold coffee in a thermos,hamburger buns?for what? Bathroom door off hinge plank flooring pealing very outdated The price was terrible for a one star hotel
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Clinton, MS. I am so sorry to hear about your deeply disappointing experience at our hotel. Your comments about the breakfast, the bathroom door, and the plank flooring are acknowledged. We'll be sure to share your feedback with our team.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
The whole place reeked of ****. The room wasn’t really clean. The kitchen downstairs was not clean. The elevator wasn’t working.
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酒店回复: Dear Appreciated Guest,We are sorry to hear your recent experience at the Red Roof Inn & Suites Clinton, MS did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,JannaRed Roof ManagementRediResponse Specialist
1.0分
其他
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Book somewhere else. Save yourself the time and hassle.
Awful! The hotel smelled so strongly it gave us headaches almost immediately. After checking in and walking into the room, it noticed it was unclean. We asked to cancel and be refunded. They offered us to check another room, also not clean. The desk clerk said we should get a refund once the manager accepts it. We'll, he hasn't. Our travel agents have contacted them to try to receive a refund, they refuse. I called back this morning and was hung up on since he told me he, "I won't refund you". Absolutely unacceptable business practices.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Clinton, MS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience you have experience the condition of the room. We assure you that this is not the standard of service we aim to provide.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,JannaRed Roof ManagementRediResponse Specialist
2.0分
其他
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Never again!
The hotel smelled horrible! The rooms are very outdated and the floors to the elevator were in horrible condition I almost tripped on them. When I tried to put the magnetic “Privacy” sign on the outside of my door the paint peeled off of the door with the magnet. They attempted to charge me twice for the room I had to show them my bank account where they already charged me.
2.0分
家庭亲子
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Water damage to halls, floor boards buckled, door to bathroom did not close, strong scent (cinnamon?) used to cover up water damage smell. TV in bedroom did not work but TV in sitting room did. No plug for bathtub. Staff could not be found for check out, but this was seen in other hotels at this time, too. Pool looked nice but did not try. Breakfast was minimal.
2.0分
其他
Terrible Stay
Took forever to check in. The room was dirty. The whole olace was dirty. The beds not comfortable. Breakfast was terrible. Wint stay again.
1.0分
家庭亲子
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Very misleading pictures. It smelled terrible. The bathroom was ripped and hanging from the wall and was broke in half. There was a leak at the window and water was everywhere. There was hair all over the floor, bedding and everything. Cigarette ashes in the bathroom. TERRIBLE and GROSS
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酒店回复: Dear Kara,Thank you for taking the time to share your experience at Red Roof Inn & Suites Clinton, MS. I am deeply sorry to hear about the room conditions you encountered during your stay. It is truly disheartening to learn about the smell, bathroom issues, and cleanliness not meeting your expectations. We strive to provide a clean and comfortable environment for all our guests. I appreciate you bringing these issues to our attention so we can take corrective measures.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for staying at Red Roof. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,ViktorRed Roof Management RediResponse Specialist
优质的服务
粗鲁的
The room was not a suite and was of questionable cleanliness really tough to rest there because of the condition of the room
This was one of the worst hotels I’ve ever stayed in.Bananas for breakfast are you kidding,cold coffee in a thermos,hamburger buns?for what? Bathroom door off hinge plank flooring pealing very outdated The price was terrible for a one star hotel
The whole place reeked of ****. The room wasn’t really clean. The kitchen downstairs was not clean. The elevator wasn’t working.
Book somewhere else. Save yourself the time and hassle.
Awful! The hotel smelled so strongly it gave us headaches almost immediately. After checking in and walking into the room, it noticed it was unclean. We asked to cancel and be refunded. They offered us to check another room, also not clean. The desk clerk said we should get a refund once the manager accepts it. We'll, he hasn't. Our travel agents have contacted them to try to receive a refund, they refuse. I called back this morning and was hung up on since he told me he, "I won't refund you". Absolutely unacceptable business practices.
Never again!
The hotel smelled horrible! The rooms are very outdated and the floors to the elevator were in horrible condition I almost tripped on them. When I tried to put the magnetic “Privacy” sign on the outside of my door the paint peeled off of the door with the magnet. They attempted to charge me twice for the room I had to show them my bank account where they already charged me.
Water damage to halls, floor boards buckled, door to bathroom did not close, strong scent (cinnamon?) used to cover up water damage smell. TV in bedroom did not work but TV in sitting room did. No plug for bathtub. Staff could not be found for check out, but this was seen in other hotels at this time, too. Pool looked nice but did not try. Breakfast was minimal.
Terrible Stay
Took forever to check in. The room was dirty. The whole olace was dirty. The beds not comfortable. Breakfast was terrible. Wint stay again.
Very misleading pictures. It smelled terrible. The bathroom was ripped and hanging from the wall and was broke in half. There was a leak at the window and water was everywhere. There was hair all over the floor, bedding and everything. Cigarette ashes in the bathroom. TERRIBLE and GROSS