Does not give deposits back. Fees you don't get back deposits you do. No toilet paper and was told I had to buy some. Remote didn't work for the TV. Checking in as soon as I walked in receptionist said "what do you want". Didn't disclose on the app there's a pet deposit but states pets stay free Refuses to refund the deposit.
2.0分
其他
Room
Floors, table tops and sink top dirty. Staff very nice. Bed very comfy.
5.0分
情侣出游
Be careful on what person checks you in it's a 50/50 shot on having the best time to the worst day shift is amazing
1.0分
其他
展开
The only thing to like was the lady at the front desk. This was a waste of money to stay here. I’ve stayed in bad places before but this one takes the crown. When you pull up the parking lot is cracked and grass is growing from out of the fissures. When we opened the door, the room smelled like a chain smokers convention just left a few minutes before we got there. All of our clothes, my wife’s CPAP machine, all wreaked of an ashtray, lingering after we got home. The walls had holes in them all over. The refrigerator was a hideous garage sale find Bud Light fridge that Dylan Mulvaney threw out after his failed commercials. There was a used wash cloth draped over the shower curtain. The bath towels had holes all in them like rats had chewed them to make a nest which I’m sure was somewhere in this room. The tv was sorta hanging on the wall with wires draping down. There was a chair in the corner that had what looked like a red sheet draped over it to hide the mold underneath. There was maybe 5 squares of toilet paper, this was how I knew about the lady at the front desk being so nice, I had to go get a new roll. I do NOT recommend staying here unless you came from an Alabama trailer park on the bad side of Walker County, maybe then it would seem ok. Seriously, bypass this place, it’s horrible and their are no refunds. There is a giant sign when you walk in the office so they can point at it after you go see your room and come back in wanting your money back. ******* let me down
展开
酒店回复: Dear Albert,We’re truly sorry for the condition of your room and the discomfort you experienced during your stay. This is far from the experience we aim to provide. We appreciate your detailed feedback, and it has been shared with our team for immediate review and corrective action. Thank you for acknowledging our front desk staff—we’ll work hard to improve every other aspect.Best regards,Team OYO Hotel DeRidder Hwy 171 North
1.0分
情侣出游
Showed up and no one came to front desk so I never got to check in and now they making me wait three days for a refund
1.0分
情侣出游
展开
DeRider OYO Motel
*Front clerk failed to return my ID. I did not realize until after I was out of town
* No phone in the room
* Curtain rod broken
* No plate in microwave to put food on the spin while heating up
* No way to call the front desk. Only a corporate number and robo answering machine 😡
* Absolutely NO ONE at the front desk for check out. Rang the bell and waited. No answer. So I have no closed out receipt, no evidence of returned deposit.
VERY POOR CUSTOMER SERVICE. I'LL NOT STAY AT THIS MOTEL AGAIN.
4.0分
其他
Online it says pets stay FREE but when I arrived to check in I had to pay for my 2 dogs who travel with us.
2.0分
其他
展开
I like the convenience of walking around without a vehicle. So many places near this hotel. So on the other note I'll start by this hotel has so much potential. I surprised my boyfriend because he is a driller and I booked this trip on my way to Louisiana. I just didn't like the fact that I had to clean my own room and I didn't have any amenities. I had to ask for toilet paper and I didn't even bother with the others I just we
展开
酒店回复: Dear Gladys,Thank you for your feedback. We’re glad you enjoyed the convenience of our location and recognize the potential of the hotel. We sincerely apologize for the issues you encountered with the room amenities and the need to request basic supplies. This is not the experience we strive to provide, and we’ll address these concerns to ensure a more comfortable stay for our future guests.We appreciate your comments and hope to have the opportunity to improve your experience on your next visit.Sincerely,Hotel ManagementOYO Hotel DeRidder Hwy 171 North
5.0分
其他
Yes Ice machine was not working
展开
酒店回复: Hi Ryan,Thank you for your feedback and for staying with us at OYO Hotel DeRidder Hwy 171 North. We’re glad you had a positive experience overall, and we apologize for the inconvenience with the ice machine. We appreciate your comments and hope to welcome you back for an even better stay in the future.Kind regards,NoahOYO Hotel DeRidder Hwy 171 North
1.0分
其他
Nasty
It was very dirty looking in that hotel nothing like the pictures mold residue in tub and stains on shower curtains dirt ring in toilet
Does not give deposits back. Fees you don't get back deposits you do. No toilet paper and was told I had to buy some. Remote didn't work for the TV. Checking in as soon as I walked in receptionist said "what do you want". Didn't disclose on the app there's a pet deposit but states pets stay free Refuses to refund the deposit.
Room
Floors, table tops and sink top dirty. Staff very nice. Bed very comfy.
Be careful on what person checks you in it's a 50/50 shot on having the best time to the worst day shift is amazing
The only thing to like was the lady at the front desk. This was a waste of money to stay here. I’ve stayed in bad places before but this one takes the crown. When you pull up the parking lot is cracked and grass is growing from out of the fissures. When we opened the door, the room smelled like a chain smokers convention just left a few minutes before we got there. All of our clothes, my wife’s CPAP machine, all wreaked of an ashtray, lingering after we got home. The walls had holes in them all over. The refrigerator was a hideous garage sale find Bud Light fridge that Dylan Mulvaney threw out after his failed commercials. There was a used wash cloth draped over the shower curtain. The bath towels had holes all in them like rats had chewed them to make a nest which I’m sure was somewhere in this room. The tv was sorta hanging on the wall with wires draping down. There was a chair in the corner that had what looked like a red sheet draped over it to hide the mold underneath. There was maybe 5 squares of toilet paper, this was how I knew about the lady at the front desk being so nice, I had to go get a new roll. I do NOT recommend staying here unless you came from an Alabama trailer park on the bad side of Walker County, maybe then it would seem ok. Seriously, bypass this place, it’s horrible and their are no refunds. There is a giant sign when you walk in the office so they can point at it after you go see your room and come back in wanting your money back. ******* let me down
Showed up and no one came to front desk so I never got to check in and now they making me wait three days for a refund
DeRider OYO Motel
*Front clerk failed to return my ID. I did not realize until after I was out of town
* No phone in the room
* Curtain rod broken
* No plate in microwave to put food on the spin while heating up
* No way to call the front desk. Only a corporate number and robo answering machine 😡
* Absolutely NO ONE at the front desk for check out. Rang the bell and waited. No answer. So I have no closed out receipt, no evidence of returned deposit.
VERY POOR CUSTOMER SERVICE. I'LL NOT STAY AT THIS MOTEL AGAIN.
Online it says pets stay FREE but when I arrived to check in I had to pay for my 2 dogs who travel with us.
I like the convenience of walking around without a vehicle. So many places near this hotel. So on the other note I'll start by this hotel has so much potential. I surprised my boyfriend because he is a driller and I booked this trip on my way to Louisiana. I just didn't like the fact that I had to clean my own room and I didn't have any amenities. I had to ask for toilet paper and I didn't even bother with the others I just we
Yes Ice machine was not working
Nasty
It was very dirty looking in that hotel nothing like the pictures mold residue in tub and stains on shower curtains dirt ring in toilet