酒店回复: Dear Anuar,Thank you for sharing your concern. We apologize for the inconvenience you experienced with cleanliness during your stay. This feedback is important to us, and we will address it with the team to ensure improvements are made. We appreciate your input and hope for the opportunity to provide a better experience in the future.
5.0分
家庭亲子
原文
翻译提供方：Google
非常好，工作人员非常细心，总体来说一切都很好，谢谢
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酒店回复: Dear Guest,Thank you for an excellent 5-star rating and review. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.
5.0分
情侣出游
原文
翻译提供方：Google
工作人员友善而有礼貌。
房间很干净，我很满意。
5.0分
家庭亲子
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We liked everything except the breakfast options. Very limited and just alright, coffee wasn’t good at all and at the very least, that should’ve tasted okay, tasted old.
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酒店回复: Dear Annabella,Thank you for your feedback. It's great to hear that you enjoyed everything else during your stay. We appreciate your comments about the breakfast options and coffee, as they will help us improve our offerings in the future. Your input is invaluable to us.
5.0分
其他
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Check-in & check-out staff were very friendly. The room was very clean & larger than expected. Only negative was the toilet flush was very loud in our bathroom; we could hear other room toilet flush, too. And, there was no microwave in the room.
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酒店回复: Dear Jalonn,Thank you for the positive feedback! We're glad to hear that you found our staff friendly and the room clean and spacious. We appreciate your comments about the toilet flush noise and the absence of a microwave, as it helps us to improve. Your insights are valuable, and we hope to make your next stay even better!
1.0分
其他
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There’s bed bugs and roaches in the hotel. Customer service is lack luster at best. My room was infested and the hotel manager make it clear they care. I had a serous reaction that lets me in urgent care for treatment.
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酒店回复: Dear Musau,Thank you for sharing your experience. It’s concerning to hear about the issues you encountered during your stay. We take matters like pest control and customer service seriously and will ensure your feedback is addressed with the appropriate team. Your health and well-being are important, and we hope you’re recovering well.
4.0分
商务出差
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Great stay option. The staff was very good and reaponsive. The property was clean. Lots of dining optiins. Rooms were huge. Parking was great. Only downside is I stayed from Sunday to Thursday and the cleaner did everything but neber cleaned the toilet once. The hotel was also skimpy on towells. I do not know about others, but I like lots of clean towells, but I felt towells were rationed. Everything else was fantastic. I enjoyed my stay.
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酒店回复: Dear Riptack,Thank you for sharing your wonderful experience! It's great to hear that you found the staff responsive, the property clean, and enjoyed the dining options and spacious rooms. We truly appreciate your feedback about the toilet cleaning and towel availability, as it helps us improve. We're glad you enjoyed your overall stay and hope to welcome you back soon!
4.0分
家庭亲子
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I would definitely recommend this hotel for anyone vacationing in the area. The property is very clean, and the staff is friendly and welcoming. The elevator is a bit slow, but it works fine and wasn’t much of an issue.
On our first night, the power flickered a few times, going out for less than a minute before coming back on. It was a little inconvenient, but it only happened that one night and didn’t affect the rest of our stay.
A couple of minor details could be improved. The citrus-infused water in the lobby would have been much more refreshing if it were served chilled with ice, rather than at room temperature. At breakfast, everything was well presented, but a bowl of oranges that were past their prime stood out as the only blemish.
Overall, these were very small issues in an otherwise enjoyable stay. The positives far outweighed the negatives, and I wouldn’t hesitate to stay here again.
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酒店回复: Dear Michael,Thank you for your lovely recommendation! We're thrilled to hear that you found our property clean and our staff welcoming. We appreciate your feedback on the elevator and the power flickering, as well as your suggestions regarding the citrus-infused water and breakfast presentation. Your insights are valuable to us, and we're glad to know that your overall experience was enjoyable. We look forward to welcoming you back in the future!
5.0分
家庭亲子
Very convenient check-in and check out process. Had everything we needed to accommodate my two kids at a reasonable price.
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酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear the check-in and check-out process was smooth, and that the accommodations were perfect for your family at a great price. We hope to welcome you again soon!
3.0分
其他
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Clean hotel the only thing is you can hear everyone next to your room. Each night it was something different it was either the kids next door, people arriving at 2 am drunk and noisy, someone snoring that was not in my room, or someone else's alarm at 5 am! Clean but you hear everything!
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad you found our hotel clean, but we regret the disturbances you experienced from surrounding noise. We understand how important a restful night’s sleep is and will explore ways to improve sound insulation. We appreciate your comments as they help us enhance our guests’ stay.
当我们到达时，房间里有几只蟑螂。
非常好，工作人员非常细心，总体来说一切都很好，谢谢
工作人员友善而有礼貌。
房间很干净，我很满意。
We liked everything except the breakfast options. Very limited and just alright, coffee wasn’t good at all and at the very least, that should’ve tasted okay, tasted old.
Check-in & check-out staff were very friendly. The room was very clean & larger than expected. Only negative was the toilet flush was very loud in our bathroom; we could hear other room toilet flush, too. And, there was no microwave in the room.
There’s bed bugs and roaches in the hotel. Customer service is lack luster at best. My room was infested and the hotel manager make it clear they care. I had a serous reaction that lets me in urgent care for treatment.
Great stay option. The staff was very good and reaponsive. The property was clean. Lots of dining optiins. Rooms were huge. Parking was great. Only downside is I stayed from Sunday to Thursday and the cleaner did everything but neber cleaned the toilet once. The hotel was also skimpy on towells. I do not know about others, but I like lots of clean towells, but I felt towells were rationed. Everything else was fantastic. I enjoyed my stay.
I would definitely recommend this hotel for anyone vacationing in the area. The property is very clean, and the staff is friendly and welcoming. The elevator is a bit slow, but it works fine and wasn’t much of an issue.
On our first night, the power flickered a few times, going out for less than a minute before coming back on. It was a little inconvenient, but it only happened that one night and didn’t affect the rest of our stay.
A couple of minor details could be improved. The citrus-infused water in the lobby would have been much more refreshing if it were served chilled with ice, rather than at room temperature. At breakfast, everything was well presented, but a bowl of oranges that were past their prime stood out as the only blemish.
Overall, these were very small issues in an otherwise enjoyable stay. The positives far outweighed the negatives, and I wouldn’t hesitate to stay here again.
Very convenient check-in and check out process. Had everything we needed to accommodate my two kids at a reasonable price.
Clean hotel the only thing is you can hear everyone next to your room. Each night it was something different it was either the kids next door, people arriving at 2 am drunk and noisy, someone snoring that was not in my room, or someone else's alarm at 5 am! Clean but you hear everything!