酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are pleased to know that you found our hotel conveniently located and appreciated the variety of Chinese restaurants nearby, which made your dining experience more enjoyable.We sincerely apologize for any discomfort caused by the motorcycle noise at night. Your feedback is truly valuable to us, and we will take it into consideration as we continue to improve the comfort of our guests’ stay.Thank you once again for your comments. We look forward to welcoming you back to Harper Cikarang in the future.Warm regards,Hadi FirmansyahMarketing Communication
酒店回复: Dear Valued Guest,Thank you very much for sharing your kind review. We are truly delighted to know that you often choose to stay with us during your business trips and that you find our environment and overall facilities to be comfortable and satisfying.It is wonderful to hear that from the check-in process to the room atmosphere, everything gave you a warm and relaxing experience. Your positive feedback is a great motivation for our entire team to continue providing sincere and attentive service.We sincerely look forward to welcoming you back on your next visit and ensuring another pleasant and comfortable stay.Sincerely yours,Hadi FirmansyahMarketing Communication
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We’re delighted to know that you found our hotel comparable to other clean budget chains and appreciated the convenient location as well as the nearby Starbucks.Your kind words mean a lot to us, and we’ll continue to do our best to provide a pleasant experience for all our guests.We truly appreciate your support and look forward to welcoming you again on your next visit.Best Regards,Erika Puspita SariReservation Agent
很好,出差经常住的酒店
卫生:清爽
环境:优美
服务:非常好
离机场近,印尼酒店星级比国内要求低,晚上摩托车挺吵的!边上有条中餐馆很多的街,我们过去天天吃中餐了。
干净整洁,服务也很好。早餐选择丰富。每层楼都有饮水机,很方便。唯一的遗憾是房间里只有浴巾。
附近没啥别的选择,停车不花钱
经常出差 就选择这家,环境等各方面都比较不错,从入住的办理,到房间的环境等等给人一种特别温馨 特别惬意的感觉。
酒店环境不错,房间卫生条件也很好,前台也很热情,早餐环境很好,甜点面包很好吃,而且环境卫生,就是早餐水果少些,建议后期可以弥补
整体还是可以,至少和国内一些比较干净的连锁快捷酒店差不多吧。然后交通出行还可以,比较舒服的是旁边有星巴克,对面有超市。
这家酒店更像是商务型酒店,不太适合度假,因为它有点昏暗,感觉有点阴森森的。更让我震惊的是床垫有一股尿骚味,真的太让人郁闷了。我的朋友也闻到了,确实是尿骚味。我打电话给客房服务,让他们也闻了闻,他们也承认有尿骚味。这也太糟糕了吧!只是床垫的某个特定区域有尿骚味,我仔细闻了闻其他地方倒是没有。真让人伤心,一家四星级的Harper酒店竟然有尿骚味的床垫,我这辈子还是第一次遇到酒店床垫有尿骚味,就连便宜的民宿都没有过。酒店员工都很友好,但响应速度有点慢,我甚至得再打一次电话催他们。响应慢真是太令人失望了,他们过了大概30多分钟才过来。
哦对了,泳池也很吓人,脏兮兮的。看了就不想下水。
饭菜味道倒是挺好,很独特,但只有糕点、面包、小吃种类比较多,主食种类很少,而且很奇怪,明明烟雾缭绕,但菜却是冷的。非常遗憾。尤其是Soto(一种印尼汤面)和面条都因为浇的水是冷的而变得硬邦邦的。
其实一开始服务还是不错的,但因为我反映床垫有尿骚味后,他们迟迟没有过来处理,所以我就只给两颗星了,床垫有尿骚味实在太糟糕了,这是致命的缺点。
所以总结一下:
优点:饮用水可以续加,每层楼尽头都有饮水机;饭菜味道不错,虽然是冷的,种类也不多。
缺点太多了,包括:床垫有尿骚味,员工响应速度慢,我催了他们之后过了30多分钟才来;饭菜是冷的;泳池很脏;酒店氛围昏暗。
如果下次在芝加朗(Cikarang)住宿,我不会再选择这家酒店了,我最推荐的是Nua**a。Harper酒店要700多卢比,不如多花150卢比住Nua**a,虽然那里的食物味道一般,但种类非常丰富,而且准备得很充分。Harper酒店的菜品味道不错,但种类少而且是冷的。
员工非常棒。大堂很漂亮。免费停车。房间干净整洁,配有大电视和一张大床。泳池也不错。那天温泉关闭了。酒店周围有餐馆、咖啡馆和市场。我强烈推荐这家酒店!
干净整洁,非常不错。