Property not equip with what they advertise. No hot water, limited internet, toilet and bath flooded, limited food choices and drinks. Expensive and it’s not worth with price I paid.
1.0分
其他
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My family and I recently stayed at this resort, and unfortunately, my experience fell far below expectations. Here’s a breakdown of the issues we encountered: Internet Connection: The internet was practically unusable, and what made it worse was that the resort did not give a proper heads-up about the unstable internet in the area. Had we been informed, we could have brought our own backup connection. Beach Condition: The beach was a major disappointment. It was dirty, poorly maintained, and looked nothing like the photos they advertised. The disparity between the pictures and reality is unacceptable and misleading. Pool: The pool was small, dirty, and filled with sand, making it neither inviting nor hygienic. Breakfast Service: Guests are not given a choice of breakfast. The resort simply provides random, assorted meals, which is far from the service level expected in a resort setting. Room Issues: We stayed in the Executive Loft, and both air conditioners in the upper area were not working, making the room uncomfortable. Additionally, there was a foul smell in the comfort room when we arrived, and the exhaust fan wasn’t functional. Pet Policy: While the resort charged 500 per pet, we were surprised to see aspins (stray dogs) roaming freely around the property. This inconsistency made the pet fee feel unwarranted. The lack of transparency, cleanliness, and quality amenities made this stay disappointing. Considering we paid 40k for a 3D2N stay, it was absolutely not worth the cost. With so many other options available, I cannot recommend this resort unless significant changes are made. 👎
3.0分
家庭亲子
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be careful booking in ******* because they don’t honor the payment made in *******. someone from california is gong to call you to make a payment in 3rd party app. what is the point of allowing payment in ******* when you won’t honor it.
on check-in they tried putting us in a different unit from the ones we booked and have to go back and forth with the screenshots from ******* which is ridiculous. i would never come back or recommend it to my friends.
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酒店回复: Hi Anthony. We are sorry to know you're feeling this way following your recent experience. We apologize for the confusion during check-in regarding the incorrect room assignment and will implement measures to prevent such misunderstandings in the future. Additionally, we want to clarify that ******* offers two payment options, and the one you selected, "Hotel collect," means that ******* processes the payment and forwards it to the hotel. We reached out to you because the initial payment method linked to the reservation didn't succeed. Hope above helps to address your concerns. Safe travels!
2.0分
其他
Pricey place for not so upgraded place . Not worthy
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酒店回复: Thank you for sharing your feedback with us, Genesis. We strive to offer our guests a comfortable and enjoyable experience, and we regret to hear that we may have fallen short of your expectations. We appreciate your input and will take it into consideration as we continue to improve our offerings. If you have any further comments or concerns, please feel free to reach out to us directly.
在互联网上，这个地方看起来不错，但实际上并非图片所示。海滩很脏，因为有一条河，院子里到处都是狗，当你吃饭的时候就会过来。我们的浴室柜上满是霉菌，没有热水淋浴。他们怎么能让人们为此付出代价。我们去了其他度假村，那里更好、更便宜，最后我们搬走了，因为我们再也受不了了。好处是，如果你是一大群人，你可以做饭，也可以自带食物，而且一些女士会提供帮助。公平地说，他们退还了一些金额，因为它并不真正值得我们支付的价格。
Property not equip with what they advertise. No hot water, limited internet, toilet and bath flooded, limited food choices and drinks. Expensive and it’s not worth with price I paid.
My family and I recently stayed at this resort, and unfortunately, my experience fell far below expectations. Here’s a breakdown of the issues we encountered: Internet Connection: The internet was practically unusable, and what made it worse was that the resort did not give a proper heads-up about the unstable internet in the area. Had we been informed, we could have brought our own backup connection. Beach Condition: The beach was a major disappointment. It was dirty, poorly maintained, and looked nothing like the photos they advertised. The disparity between the pictures and reality is unacceptable and misleading. Pool: The pool was small, dirty, and filled with sand, making it neither inviting nor hygienic. Breakfast Service: Guests are not given a choice of breakfast. The resort simply provides random, assorted meals, which is far from the service level expected in a resort setting. Room Issues: We stayed in the Executive Loft, and both air conditioners in the upper area were not working, making the room uncomfortable. Additionally, there was a foul smell in the comfort room when we arrived, and the exhaust fan wasn’t functional. Pet Policy: While the resort charged 500 per pet, we were surprised to see aspins (stray dogs) roaming freely around the property. This inconsistency made the pet fee feel unwarranted. The lack of transparency, cleanliness, and quality amenities made this stay disappointing. Considering we paid 40k for a 3D2N stay, it was absolutely not worth the cost. With so many other options available, I cannot recommend this resort unless significant changes are made. 👎
be careful booking in ******* because they don’t honor the payment made in *******. someone from california is gong to call you to make a payment in 3rd party app. what is the point of allowing payment in ******* when you won’t honor it.
on check-in they tried putting us in a different unit from the ones we booked and have to go back and forth with the screenshots from ******* which is ridiculous. i would never come back or recommend it to my friends.
Pricey place for not so upgraded place . Not worthy