酒店回复: Dear Edward,We appreciate you taking the time to share your experience. We’re glad to hear that your room was comfortable and that the heating and air conditioning worked well. However, we sincerely apologize for the inconvenience caused by the presence of bugs. Being on the ground floor can sometimes contribute to this, but we take pest control very seriously and will ensure our team addresses this issue promptly.Sincerely,Management Team

酒店回复: Dear Guest,Thank you for taking the time to provide feedback about your recent stay. We are deeply sorry to hear about the multiple issues you encountered during your visit. Please accept our sincerest apologies for the challenges you faced, including the low shower water pressure, the non-functioning elevator, and the condition of the stairwell and ice machine. These are not the standards we aim to maintain, and we regret the inconvenience caused.Sincerely,Management Team

酒店回复: Dear Christopher,Thank you for sharing your feedback about your recent stay. We apologize for the unpleasant odor you experienced in your non-smoking room, as it is our priority to provide a fresh and comfortable environment for all our guests.We take your concerns seriously and will investigate the source of the smell to ensure that it is addressed appropriately. Your comfort is important to us, and we want to ensure that all rooms meet our cleanliness and freshness standards. We appreciate your input and hope you will give us another chance to provide you with a better experience in the future.Sincerely,Management Team

酒店回复: Dear Greg,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. We strive to provide a comfortable and safe environment for all our guests, and we deeply regret that you felt otherwise during your visit. We also appreciate your comments about the room furniture, and we will certainly review this issue as part of our ongoing efforts to update and improve our accommodations. Your feedback is important to us, and we will work to address these concerns to ensure a better experience for future guests. We hope you will consider staying with us again in the future and allow us the opportunity to provide a more pleasant stay.Sincerely,Management Team

酒店回复: Estimado huésped, Gracias por compartir su opinión. Nos alegra saber que la ubicación cercana a restaurantes de comida rápida fue conveniente para usted y que encontró nuestra propiedad algo accesible económicamente.Tomamos muy en serio todos los comentarios de nuestros huéspedes y los utilizamos para seguir mejorando nuestros servicios. Esperamos tener la oportunidad de brindarle una experiencia aún mejor en el futuro.

酒店回复: Dear Juan,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

酒店回复: Hi Alva,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive review. Our team continuously strives to exceed your expectations and looks forward to hosting you in the future.

酒店回复: Hi Faisal,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I am truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I am grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

酒店回复: Hi Cindy,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I am sorry we fell short in this instance. However, this is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management, and we are taking committed steps to rectify it and ensure this does not happen again.