酒店回复: Warmest greetings from M Village. Thank you for visiting M Village. What a pleasure it is to get such kind words from you. Your feedback truly brightens our day!.We hope to have an opportunity to welcome you back to our property soon. Have a great day!Best regards,Customer Service M Village

酒店回复: Warmest greetings from M Village. Thank you for visiting M Village. What a pleasure it is to get such kind words from you. Your feedback truly brightens our day!. We hope to have an opportunity to welcome you back to our property soon. Have a great day! Best regards,Customer Service M Village.

酒店回复: Dear our valued guest,Thank you for taking the time to share your detailed feedback. We sincerely regret to hear that your stay with us did not meet your expectations and that you left feeling disappointed.Regarding the smoking policy and the fine is implemented to ensure the comfort and health of all guests. We truly apologize if this information was not communicated to you clearly at the time of booking or check-in, and we will review how this policy is displayed and explained to avoid any misunderstanding in the future.We are equally sorry to learn about your experience with service and noise disturbance. Please rest assured that your comments have been shared with our management and team members for immediate review and improvement in communication, guest relations, and overall hospitality standards.Your feedback is very valuable to us, and we will use it to enhance transparency, service quality, and the guest experience going forward. We hope you may consider giving us another opportunity to welcome you again under improved circumstances.Best regards,Customer Service M Village.

酒店回复: 尊敬的客人： 感谢您与我们分享您的美好体验。我们很高兴得知您在 M Village 度过了一段愉快的时光。感谢您抽出宝贵的时间分享您的评价。我们真诚希望下次能有更多机会为您打造更美好的体验。非常感谢！ 此致， M Village 客服

酒店回复: Warmest greetings from M Village. Thank you for visiting M Village. What a pleasure it is to get such kind words from you. Your feedback truly brightens our day!.We hope to have an opportunity to welcome you back to our property soon. Have a great day!Best regards,Customer Service M Village

酒店回复: Dear our valued guest, Thank you for choosing M Village for your business trip and for taking the time to share your feedback. We are delighted to hear that you enjoyed our breakfast options and snacks, especially that they suited your taste.We truly appreciate your kind words and hope to welcome you back on your next visit.Best regards,Customer Service M Village.

酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience with us.We sincerely apologize for the inconvenience you encountered regarding luggage assistance upon arrival. We truly regret that you had to carry your luggage up several flights of stairs, especially during nighttime, and that our team did not provide the timely support you expected. This is certainly not the level of service we strive to deliver.We are also very sorry to learn about the situation involving your request to borrow scissors and the miscommunication that followed. We understand how frustrating it must have been to wait without receiving proper assistance, and we deeply regret the lack of coordination and clarity from our team in this instance.Your feedback has been shared with the relevant departments so we can review our service procedures and reinforce staff training to ensure clearer communication and more proactive guest support moving forward.We truly value your feedback and sincerely hope to have another opportunity to welcome you back and provide you with a much smoother and more comfortable experience.Best regards,Customer Service M Village.

酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback with us.We truly appreciate your positive comments regarding the room size, facilities, cleanliness, and convenient location near major attractions and dining options. However, we sincerely apologize that the surrounding nightlife environment affected your family’s comfort and overall experience. We understand how this could be unexpected, particularly when traveling with children, and we regret the disturbance caused by external noise and activity.We also appreciate your feedback regarding the curtain light blocking and will share your comments with our management team for review and potential improvement.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you and your family again in the future and provide a more comfortable stay.Best regards,Customer Service M Village

酒店回复: M Village 对您此次的体验未能达到您的期望深感遗憾。这绝对不是我们希望给宾客留下的良好印象。我们真诚地感谢您的反馈，并将采取措施彻底调查此事，确保此类情况不再发生。 M Village 对此给您带来的不便深表歉意，感谢您的理解。我们真诚地希望有机会再次欢迎您光临 M Village。 此致， M Village 客服。

酒店回复: M Village 向您致以最诚挚的问候。感谢您光临 M Village。很高兴收到您如此美好的评价。您的反馈真的让我们心情愉悦！ 我们希望很快能再次欢迎您入住我们的酒店。祝您拥有美好的一天！ 此致， M Village 客服。