No service nobody around ,,soiled sheets, and pillowcases. We had to request sheets. My wife had to make the her own bed, put the pillow sheets on nothing was accessible for housekeeping because there was nobody around. No way to turn down the AC. It ran all night very very cold. Definitely not worth $215 a night and that was discounted wouldn’t pay more than 60 or 70 bucks to stay there again.
5.0分
其他
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I recently stayed at the historic Upjohn House Bed and Breakfast in the heart of downtown Kalamazoo, and it was a truly memorable experience. This beautifully restored mansion is decorated with charming period details that give it an elegant, old-world atmosphere while still offering modern comforts.
I stayed for two nights and loved how easy it was to walk to all the shops, restaurants, and attractions downtown. I also attended a concert at Miller Auditorium, which was conveniently located less than two miles away.
The house itself was quiet and relaxing especially since I had it all to myself during my Sunday-Monday stay. I enjoyed a fantastic room with a very firm and comfortable bed that made for a great night’s sleep. The room also had a smart TV with a Roku device, which made it easy to log into my favorite streaming apps like Netflix and YouTube.
One highlight of the stay was the clean and inviting hot tub, perfect for unwinding at the end of the day. The whole place felt homey, peaceful, and well cared for. Highly recommend if you're looking for a unique and comfortable stay in Kalamazoo!
4.0分
其他
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Anniversary celebration
We stayed at the Henderson Castle 🏰😁! It was beautiful and relaxing! They carried all of our bags! My fiance is disabled. My only complaint was the hot tub on the roof was out of order. The food was delicious, the service was great and the stay was enchanting!
2.0分
情侣出游
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Inexplicably we were charged $200+ dollars more than what ******* quoted us. We weren’t given the room we booked. The toilet & sink were in the shower (“European style” was reason given - in Europe that type of bathroom is in hostels). We were given a different room for 2nd night, which had a functional bathroom - but was not room we booked & requested/confirmed both verbally & in writing. Yet still charged $200+ more…Sadly, not recommended.
2.0分
其他
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This is an attractive historical building but hard to stay in. Check-in and breakfast are 1 mile away; this was not disclosed in the reservation process. There are no staff members on the premises, although when called in, Drakkar was friendly and helpful. Lighting in my room was very inconvenient -- no bathroom illumination, bedroom chandelier did not work, but florescent tube over bookcase could not be turned off. My room was on the ground floor with only lace curtains between me and the front yard.
2.0分
情侣出游
Pool not on premises like advertised and breakfast not on site; so how can they call it BnB?
2.0分
其他
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When checking in, the hotel couldn't initially find my reservation and said it was because I booked through *******. Once that was sorted, I had to wait for a groundskeeper to let me into the property and he let me choose my room, saying they didn't know we were coming so none were prepared for us. The room was beautiful, but the trash was full, the coffee machine had an old used k cup in it, and the bed was broken. In the morning, the groundskeeper stopped me on my way out to inform me that I hadn't paid. He showed me a text message from the property manager that made no sense and included inappropriate language. I pulled up my bank app and showed him the charge to my account, then listened to him argue on the phone to this woman as she continued to insist I hadn't paid. For the record, he seemed very kind but stuck in an impossible situation. Very disappointed in the lack of professionalism from management on this one. Will not return or recommend, which is a shame because I visit Kalamazoo often.
2.0分
其他
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Very misleading description/unclean
This was NOT a bed and breakfast situation- it was more like a boarding house sleeping room thing. There were two shared bathrooms with towels on the floor, dirty tubs, toilet paper rolls on the floor, undies hanging to dry on a sinks. We had to drive to Henderson Castle, a property nearby. Luckily we had driven instead of taken a train. When we got back, though we were early, it still took us almost an hour to get into the building- after several phone calls, they finally just gave us the door code or it may have been longer.
The home was pretty but run down and dirty. Eventually, after another 20 minutes of trying to get into our room they told us to just go to another room that was open. Like other rooms we’d seen there was a toilet right in the room without anything but a thin dividing screen.
Our room had no heat control, a nice but filthy bathtub, dirty towels, and dirty blanket. There was no trash can in the frame for one. The tp had poo on it. Around 10:30 we finally got hold of housekeeping-a woman reeking of **** brought us a space heater and offered to clean up but I just did it myself. Row someone needing a boarding room for a night for a concert it would be fine if you don’t mind dirty. But it was a very unpleasant couple experience, poorly run and misleading. It was a lovely old home though and the mattress toppers were comfortable. Very convenient location minus the check in/amenities a mile away.
内部装潢与外观一样精美，我想入住这座曾是卡拉马祖名人故居的历史建筑会是一次美妙的体验。许多宾客都是社会名流，当晚也十分宁静。
真是令人难忘的经历！预订文件要求如果客人预计在晚上7点后抵达，请提前联系酒店。我们在抵达前两天就开始通过各种方式联系酒店：直接在酒店网站上填写表格、发送电子邮件、通过*******发送消息、致电酒店（酒店一直有语音留言，我们录了一段语音留言）以及他们的母公司亨德森城堡酒店（Henderson Castle Inn）。除了打电话，我们还发了两条短信，但都没有收到回复。于是我们开始与*******的接线员聊天，他们试图联系酒店，但未能成功；无人接听。后来，一位接线员给了我们酒店老板的个人电子邮件地址，于是我们立即发送了一封信，但仍然没有回复。最后，我们到达酒店，发现前台空无一人。我们被逼无奈，只能住在另一家酒店。此外，*******还在散布关于这家酒店的虚假信息，因为办理入住和早餐的地方都在4英里之外！！！我要求*******全额退还我未使用的服务，但*******拒绝退款。他们俩都是骗子！！！幸好我用PayPal付款，他们把所有钱都退还了。如果我用银行卡付款，我的钱就全都花光了。小心点！
No service nobody around ,,soiled sheets, and pillowcases. We had to request sheets. My wife had to make the her own bed, put the pillow sheets on nothing was accessible for housekeeping because there was nobody around. No way to turn down the AC. It ran all night very very cold. Definitely not worth $215 a night and that was discounted wouldn’t pay more than 60 or 70 bucks to stay there again.
I recently stayed at the historic Upjohn House Bed and Breakfast in the heart of downtown Kalamazoo, and it was a truly memorable experience. This beautifully restored mansion is decorated with charming period details that give it an elegant, old-world atmosphere while still offering modern comforts.
I stayed for two nights and loved how easy it was to walk to all the shops, restaurants, and attractions downtown. I also attended a concert at Miller Auditorium, which was conveniently located less than two miles away.
The house itself was quiet and relaxing especially since I had it all to myself during my Sunday-Monday stay. I enjoyed a fantastic room with a very firm and comfortable bed that made for a great night’s sleep. The room also had a smart TV with a Roku device, which made it easy to log into my favorite streaming apps like Netflix and YouTube.
One highlight of the stay was the clean and inviting hot tub, perfect for unwinding at the end of the day. The whole place felt homey, peaceful, and well cared for. Highly recommend if you're looking for a unique and comfortable stay in Kalamazoo!
Anniversary celebration
We stayed at the Henderson Castle 🏰😁! It was beautiful and relaxing! They carried all of our bags! My fiance is disabled. My only complaint was the hot tub on the roof was out of order. The food was delicious, the service was great and the stay was enchanting!
Inexplicably we were charged $200+ dollars more than what ******* quoted us. We weren’t given the room we booked. The toilet & sink were in the shower (“European style” was reason given - in Europe that type of bathroom is in hostels). We were given a different room for 2nd night, which had a functional bathroom - but was not room we booked & requested/confirmed both verbally & in writing. Yet still charged $200+ more…Sadly, not recommended.
This is an attractive historical building but hard to stay in. Check-in and breakfast are 1 mile away; this was not disclosed in the reservation process. There are no staff members on the premises, although when called in, Drakkar was friendly and helpful. Lighting in my room was very inconvenient -- no bathroom illumination, bedroom chandelier did not work, but florescent tube over bookcase could not be turned off. My room was on the ground floor with only lace curtains between me and the front yard.
Pool not on premises like advertised and breakfast not on site; so how can they call it BnB?
When checking in, the hotel couldn't initially find my reservation and said it was because I booked through *******. Once that was sorted, I had to wait for a groundskeeper to let me into the property and he let me choose my room, saying they didn't know we were coming so none were prepared for us. The room was beautiful, but the trash was full, the coffee machine had an old used k cup in it, and the bed was broken. In the morning, the groundskeeper stopped me on my way out to inform me that I hadn't paid. He showed me a text message from the property manager that made no sense and included inappropriate language. I pulled up my bank app and showed him the charge to my account, then listened to him argue on the phone to this woman as she continued to insist I hadn't paid. For the record, he seemed very kind but stuck in an impossible situation. Very disappointed in the lack of professionalism from management on this one. Will not return or recommend, which is a shame because I visit Kalamazoo often.
Very misleading description/unclean
This was NOT a bed and breakfast situation- it was more like a boarding house sleeping room thing. There were two shared bathrooms with towels on the floor, dirty tubs, toilet paper rolls on the floor, undies hanging to dry on a sinks. We had to drive to Henderson Castle, a property nearby. Luckily we had driven instead of taken a train. When we got back, though we were early, it still took us almost an hour to get into the building- after several phone calls, they finally just gave us the door code or it may have been longer.
The home was pretty but run down and dirty. Eventually, after another 20 minutes of trying to get into our room they told us to just go to another room that was open. Like other rooms we’d seen there was a toilet right in the room without anything but a thin dividing screen.
Our room had no heat control, a nice but filthy bathtub, dirty towels, and dirty blanket. There was no trash can in the frame for one. The tp had poo on it. Around 10:30 we finally got hold of housekeeping-a woman reeking of **** brought us a space heater and offered to clean up but I just did it myself. Row someone needing a boarding room for a night for a concert it would be fine if you don’t mind dirty. But it was a very unpleasant couple experience, poorly run and misleading. It was a lovely old home though and the mattress toppers were comfortable. Very convenient location minus the check in/amenities a mile away.