酒店回复: Thank you for your response we value your feedback
1.0分
其他
原文
翻译提供方：Google
太可怕了，我去告诉他们有蟑螂，但他们没有帮助我，我不得不离开房间，和我妈妈一起睡在可怕的车里。
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酒店回复: Dear MerlinDear Valerie,Thank you for taking the time to complete our online survey about your recent stay at the Comfort Suites Denver near Anschutz Medical Campus.On behalf of our entire team, I apologize for not exceeding your expectations during your stay at the hotel. Your satisfaction is important to us.We will use your feedback to improve and provide exceptional experiences for our guests.We look forward to hosting you again in the future.Sincerely,Juan MoralesComfort Suites Denver near Anschutz Medical Campus
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dearest Yloneiker, Thank you for taking the time to leave a review. We appreciate your feedback and are taking this into consideration on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience. Sincerely,Juan Morales Comfort Suites Denver near Anschutz Medical Campus
2.0分
其他
Room was not very clean we had a few bugs on our bed and there appeared to be blood on one of our sheets
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酒店回复: Dear EricaThank you for taking the time to provide feedback on your recent stay at the Comfort Suites Denver near Anschutz Medical Campus. On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us. We will use your comments to improve and provide exceptional experiences for our guests. We look forward to hosting you again in the future. Sincerely, Juan Morales Comfort Suites Denver near Anschutz Medical Campus
2.0分
其他
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We reserved a handicap room. We went to check in and they didn't have a handicap room cleaned and ready yet, so we came back later. When we got back the next staff member said he knew nothing of us needing a handicap room and they didn't have one anymore. Unacceptable as the previous staff knew we were waiting for a handicap room and we reserved a handicap room. The new guy was not helpful in getting my father, who is wheelchair bound, a handicap room. Very disappointing.
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酒店回复: Dear SandraDear Valerie,Thank you for taking the time to complete our online survey about your recent stay at the Comfort Suites Denver near Anschutz Medical Campus.On behalf of our entire team, I apologize for not exceeding your expectations during your stay at the hotel. Your satisfaction is important to us.We will use your feedback to improve and provide exceptional experiences for our guests.We look forward to hosting you again in the future.Sincerely,Juan MoralesComfort Suites Denver near Anschutz Medical Campus
4.0分
商务出差
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Front desk person was fun, friendly, professional and helpful.
It was noisy outside, north of the hotel, not the hotel's fault.
I had to hurry in the morning, so I didn't get to try out the breakfast except for a muffin, which was rather good. The warm food looked good and there were choices. This is the 2nd time we've stayed there. It's not top of the line, but convenient for visits to UC Health.
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酒店回复: Dear Katy,Thank you for taking the time to provide us with feedback about your recent stay at the Comfort Suites Denver near Anschutz Medical Campus.Your comments about your recent stay at the hotel are important to us. Your comments about the front desk staff are a source of motivation for them to see their good work. Rest assured, we use your feedback to continually improve and provide the best experience for our guests.We hope to see you again soon.Sincerely,Juan MoralesComfort Suites Denver near Anschutz Medical Campus
5.0分
其他
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Our bathroom was not cleaned. There was soap scum by the sink, our shower had soap from previous stay on the wall. The employee named Edgar was amazing. He called me by name after check in. Every employee i ran into on friday and Saturday were excellent. The employee at the front desk in Sunday morning was at the desk on a personal call yelling about that person's location. While eating breakfast we had to listen to her yelling and cursing.
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酒店回复: Dear Valued Guest,The details you have provided will be properly investigated. Thank you.
一切都很好。
酒店不再提供班车服务，请在出行前确认。办理入住手续很方便。建议在入住当天明确告知酒店您的入住和退房日期。因为我曾遇到酒店的误解，认为我会在实际退房日期前两天退房，并且酒店额外刷了我用于支付入住时押金的银行卡，多收取了两晚的房费和新的押金。我不得不去协商退款，这相当麻烦，并且我还需要发送预订单邮件进行确认。不过最终所有款项都退还给我了。Trip.com 在解决问题方面提供了很大帮助，非常值得称赞。
房间宽敞舒适，但在我入住期间没有清洁服务。
早餐供应充足，有自助华夫饼机和饼干，味道一般。
酒店位置离市中心较远，但如果要去大学或医院办事，则相对较近。不过，如果步行前往，需要小心，因为路上会遇到一些流浪汉。
真是太糟糕了，房间里没有垃圾桶。他们还额外收了100美元，说是押金，承诺退房后会退还，但根本没退。以后绝不会再住这里了😏😏😏
Worse
房间很大，整净舒适，家具齐全，总体都很棒，很喜欢这里。
太可怕了，我去告诉他们有蟑螂，但他们没有帮助我，我不得不离开房间，和我妈妈一起睡在可怕的车里。
好的
Room was not very clean we had a few bugs on our bed and there appeared to be blood on one of our sheets
We reserved a handicap room. We went to check in and they didn't have a handicap room cleaned and ready yet, so we came back later. When we got back the next staff member said he knew nothing of us needing a handicap room and they didn't have one anymore. Unacceptable as the previous staff knew we were waiting for a handicap room and we reserved a handicap room. The new guy was not helpful in getting my father, who is wheelchair bound, a handicap room. Very disappointing.
Front desk person was fun, friendly, professional and helpful.
It was noisy outside, north of the hotel, not the hotel's fault.
I had to hurry in the morning, so I didn't get to try out the breakfast except for a muffin, which was rather good. The warm food looked good and there were choices. This is the 2nd time we've stayed there. It's not top of the line, but convenient for visits to UC Health.
Our bathroom was not cleaned. There was soap scum by the sink, our shower had soap from previous stay on the wall. The employee named Edgar was amazing. He called me by name after check in. Every employee i ran into on friday and Saturday were excellent. The employee at the front desk in Sunday morning was at the desk on a personal call yelling about that person's location. While eating breakfast we had to listen to her yelling and cursing.