酒店回复: Good evening Sir/Ma'am,Thank you very much for your detailed and thoughtful review!We’re delighted to hear that you enjoyed our convenient location near Rochor MRT station, the nearby dining options, and the in-room facilities. It’s great to know that the mini-fridge, safe, and self-service laundry added to your comfort, and we’re glad our front desk team — including our Chinese-speaking colleagues — were able to assist you politely and thoroughly.We also truly appreciate your balanced feedback. As a city hotel, our rooms are designed to be compact and efficient, but we understand that storage space can feel limited. Thank you as well for mentioning the road construction nearby. While this is outside of our control, we’re always happy to arrange rooms facing the courtyard or rear of the building whenever possible to ensure a more restful stay.We’re especially pleased that you found the bed comfortable and were able to sleep well — that’s so important! Thank you again for highlighting the value for money and sharing helpful tips for future guests.We sincerely appreciate your support and look forward to welcoming you back on your next visit!Regards,KeavenDuty Manager

酒店回复: Good evening Sir/Ma'am,Thank you for sharing your detailed feedback.We’re delighted to hear that Helen at the front desk made such a positive impact on your stay. Her attentiveness with early check-in, providing a map, and helping plan routes reflects the level of personalized service we aim to offer, and we will be sure to share your kind words with her.At the same time, we sincerely apologize for the issues you experienced with the drinking water in your room. We understand how inconvenient this was, especially after a long day of sightseeing. Your feedback about the weak water flow has been noted, and we will take immediate steps to address and improve this so that future guests do not encounter the same problem.We truly appreciate your honest comments and hope to have the opportunity to welcome you back for a smoother and more comfortable stay.Regards,KeavenDuty Manager

酒店回复: Good evening Ma'am,Thank you for taking the time to share your detailed feedback.We’re delighted to hear that you enjoyed our excellent location, with easy access to major subway stations, bus stops, and popular streets all within walking distance. Convenience is something we’re proud to offer our guests.We also truly appreciate your honest comments regarding our front desk service. It’s wonderful to know that some of our team members were helpful, patient, and able to assist you in Chinese. At the same time, we’re sorry to hear that your experience with other staff members was not as consistent. Please be assured that we take this feedback seriously, as providing warm, attentive, and professional service at all times is very important to us. We will certainly share your comments with the team to help us improve.Thank you again for staying with us, and we hope to have the opportunity to provide you with an even better experience on your next visit.Regards,KeavenDuty Manager

酒店回复: Good evening Sir/Ma'am,Thank you very much for taking the time to share your detailed feedback.We’re delighted to hear that you enjoyed our convenient location next to Rochor MRT Exit A, our cleanliness standards, and the availability of drinking water. We’re especially happy to know that our Chinese-speaking team made you feel welcome, and we’ll be sure to pass your kind words along to Angel—she’ll be thrilled to hear your special mention.We also appreciate your honest comments regarding the soundproofing and the size of the bathroom. Your feedback is valuable to us, and we’ll certainly take it into consideration as we look for ways to improve our guests’ comfort.Thank you again for staying with us. We hope to have the pleasure of welcoming you back on your next visit.Regards,KeavenDuty Manager

酒店回复: Good evening Sir/Ma'am,Thank you so much for taking the time to share such a detailed review!We’re happy to hear that you found your room clean and tidy, and that our convenient location near Rochor MRT made getting around easy. It’s also great to know that our team could assist with your taxi—it’s always our goal to make departures as smooth as possible.We appreciate your helpful tips regarding the bathroom size, noise from nearby construction, and choosing a higher floor. Your advice and shared photos of Haji Lane will be very useful for future guests looking to explore the area.We hope to welcome you and your family back again for another comfortable stay!Regards,KeavenDuty Manager

酒店回复: Good evening Sir/Ma'am,Thank you so much for sharing such a detailed and thoughtful review!We’re delighted to hear that you and your family had a comfortable stay and enjoyed our clean, well-equipped rooms, facilities on the second floor, and Southeast Asian–style breakfast. It’s especially nice to know that the kids had fun at the pool and gym 😊Thank you as well for the helpful note about room orientation—we truly appreciate you sharing this insight with future guests. We’re also very grateful for your kind words about our front desk team and their assistance with your luggage; your encouragement means a lot to us.We’re honored that you chose to stay with us during such a busy period, and we hope to welcome you and your family back again on your next visit!Regards,KeavenDuty Manager

酒店回复: Good evening Sir/Ma'am,Thank you for taking the time to share such a detailed review of your stay. We’re pleased to hear that you enjoyed the convenient location near Bugis, the nearby dining options, and that our facilities met your expectations during your week-long conference stay. We also appreciate your feedback regarding the soundproofing and air-conditioning noise. Your comments are valuable and help us identify areas where we can improve guest comfort. We’re glad that, overall, you found the hotel to be a comfortable place to stay, and we hope to have the opportunity to welcome you back again in the future.Regards,KeavenDuty Manager

酒店回复: Good evening Sir/Ma'am,Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that our convenient and safe location, as well as the nearby 7-Eleven and subway access, made your stay enjoyable. It’s wonderful to know that Helen’s enthusiastic and helpful service, along with her sightseeing and dining tips, added so much value to your experience—she’ll be delighted to hear your kind words!We also appreciate your understanding regarding room size and are so happy that overall your stay exceeded expectations. We look forward to welcoming you back for another great visit to Singapore!Regards,KeavenDuty Manager

酒店回复: Good evening Sir/Ma'am,Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed our convenient location and had such a positive experience with Helen. She’ll be delighted to know that her warm service, room upgrade, and local recommendations helped make your first visit to Singapore so memorable. We also appreciate your understanding regarding the nearby renovation and are glad we could ensure a quiet and comfortable stay for you. We truly look forward to welcoming you back on your next visit!Regards,KeavenDuty Manager

酒店回复: Good evening Sir/Ma'am,Thank you for your kind and detailed review! We’re glad you enjoyed your stay and appreciated the room décor, convenient amenities, and the helpfulness of our front desk team. It’s also great to hear that the availability of drinking water and the convenience store downstairs made your stay more comfortable. We truly appreciate your feedback and hope to welcome you again soon.Regards,KeavenDuty Manager