酒店回复: Good evening Sir/Ma'am,Thank you very much for sharing your positive experience with us. We’re delighted to hear that you found the room clean and comfortable and that arranging the beds helped make your stay more enjoyable.It’s wonderful to know that you appreciated our quiet surroundings, convenient location near Rochor and Little India MRT stations, and easy access to transportation. We’re especially pleased that our front desk team made a positive impression on you. Providing clear guidance and thoughtful assistance is something we truly value.Your kind words about our colleague who helped you with directions to the National Library, as well as your compliments for Helen’s warm service and excellent Chinese communication skills, have been shared with the team. They will be very happy and encouraged to know their efforts were appreciated.Thank you again for choosing our hotel. We hope to have the pleasure of welcoming you back on your next visit and providing you with another pleasant stay.Regards,KeavenDuty Manager
酒店回复: Good evening Sir/Ma'am,Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed our convenient location and had such a positive experience with Helen. She’ll be delighted to know that her warm service, room upgrade, and local recommendations helped make your first visit to Singapore so memorable. We also appreciate your understanding regarding the nearby renovation and are glad we could ensure a quiet and comfortable stay for you. We truly look forward to welcoming you back on your next visit!Regards,KeavenDuty Manager
酒店回复: Good evening Sir/Ma'am,Thank you for your kind and detailed review! We’re glad you enjoyed your stay and appreciated the room décor, convenient amenities, and the helpfulness of our front desk team. It’s also great to hear that the availability of drinking water and the convenience store downstairs made your stay more comfortable. We truly appreciate your feedback and hope to welcome you again soon.Regards,KeavenDuty Manager
酒店回复: Good evening Sir/Ma'am,Thank you very much for your kind and encouraging feedback. We’re delighted to hear that you found the room facilities complete and very clean, and that you enjoyed relaxing by the pool on the second floor—watching the moon there truly is a special experience.We’re especially pleased to know that our front desk team made you feel well taken care of, and that the complimentary early check-in helped you settle in comfortably after your arrival. It’s also great to hear that our Chinese-speaking staff and our direct access to Rochor MRT added to the convenience of your stay.Thank you for your understanding regarding the room size and for your overall positive evaluation. We truly appreciate your recommendation and hope to welcome you back again soon for another pleasant stay.Regards,KeavenDuty Manager
酒店回复: Good evening Sir/Ma'am,Thank you for taking the time to share your detailed feedback with us! We’re happy to hear that you found the room small yet comfortable, and that the bed arrangement worked well for your family. It’s great to know the cleanliness of the bathroom and the in-room amenities met your expectations.We’re also glad you enjoyed our convenient location, with easy access to the convenience store, Rochor MRT station, and Albert Food Court. Your comments truly encourage our team to continue providing a comfortable and convenient stay for our guests.We hope to have the pleasure of welcoming you and your family again on your next visit to Singapore!Regards,KeavenDuty Manager
酒店回复: Good evening Sir/Ma'am,Thank you very much for taking the time to share such a detailed and lovely review! We’re truly happy to hear that you enjoyed your stay and appreciated the complimentary upgrade to the panoramic room. It’s wonderful to know that the quieter location and the view added to your experience, and that you found the room well equipped and comfortable.A special thank you for your kind words about Helen. She takes great pride in making our guests feel welcome, and we’re delighted she could assist you with maps and directions to help make your first visit to Singapore memorable. We’ll be sure to share your compliments with her.We hope you enjoyed exploring the city and that we’ll have the pleasure of welcoming you back again in the future!Regards,KeavenDuty Manager
1人觉得有用
4.0分
高级双床房
朋友出游
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地理位置不错,出行方便,这是最大的亮点,靠近地铁站,从DT Line RochorA 口出来有雨棚可以挡雨,离武吉士也近。
酒店回复: Good evening Sir/Ma'am,Thank you for taking the time to share such a detailed review. We’re glad to hear that you appreciated our convenient location, cleanliness, and the helpfulness of our staff, especially with luggage storage and greetings. It’s also great that you found breakfast sufficient for your needs.We apologize for the issues you experienced with the room size and housekeeping. Your feedback about the narrow room layout and replenishment of daily amenities is valuable and will be shared with our team to improve future guest experiences.Thank you for your thoughtful feedback. We hope that, despite the compact room, your stay was enjoyable, and we look forward to welcoming you back in the future.Regards,KeavenDuty Manager
4.8分
城景高级双床房
家庭亲子
设施:设施都是比较新的嘛,毕竟是新开的
卫生:卫生我住下来还是可以的,没什么问题
环境:环境也没啥问题,就是房间有点小了,不过近地铁
服务:服务态度还是可以的,回消息还挺快的。还有中文服务
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酒店回复: Good evening Ma'am,Thank you very much for your detailed review!We’re glad to hear that you enjoyed our new facilities, found the cleanliness satisfactory, and appreciated the convenient location near the subway. It’s also great to know that our service team was responsive and that the Chinese-speaking support was helpful during your stay.We understand your feedback regarding the room size and truly appreciate you sharing it with us. Your comments help us continue to improve and provide a better experience for our guests.We hope to have the pleasure of welcoming you again in the future!Regards,KeavenDuty Manager
酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us. We apologize for the noise disturbance caused by the nearby road construction and appreciate your understanding. We’re glad to hear you enjoyed our convenient location, easy access to public transportation, the swimming pool, and the efficiency of our elevators.Thank you for staying with us, and we hope to welcome you back again.Best regards,AngelFront Office Supervisor
酒店回复: Good evening Sir/Ma'am,Thank you very much for your lovely review. We’re glad to hear that you found the hotel clean and the service satisfactory. It’s especially wonderful to know that Helen at the front desk was able to assist you efficiently in Chinese and make your stay more enjoyable. We’re also happy that the little surprise brought a smile to your day. Your kind words truly encourage our team, and we look forward to welcoming you back again on your next visit.Regards,KeavenDuty Manager
房间空间略有局促,我们把两床合并起来就好很多。干净卫生,服务人员都很好。距离梧槽地铁、小印度地铁都不算远,环境也不吵杂,交通方便。前台服务业非常好,第一天刚到时问起如何到国家图书馆,前台一位帅哥特别周到的把路线打印出来告诉如何走,感觉服务温暖又周到。还有前台Helen小美女漂亮又温柔,中文很好。
酒店位置十分方便 5分钟不到就走到地铁
Helen前台十分友好 👍很热情 听说我第一次来新加坡还帮忙升了房间 附近有24小时装修 还安排了安静的房间
还会告诉你那里吃那里玩 地图标注好 下次来还会住这里
住宿感还不错,就是房间小了点,入住的时候房间还布置了一下,前台人员也会说中文,沟通起来没有障碍,里面的人员还是蛮好的。而且有直饮水,楼下也有便利店,很方便。这家酒店还不需要转换头。
房间设施设备齐全,非常干净,房间比较小二楼泳池水很干净,非常漂亮,晚上看月亮发呆都不错,前台很贴心,早上10点多到经理说有房间还给免费办理了提前入住,有中文服务,出门就是梧槽地铁,交通也方便,很不错的酒店
房间 : 空间小, 但是很舒适, 订的双人间, 两张床可以拼在一起, 2大人和1小孩睡, 正好. 厕所很干净. 有提供挂衣区, 有冰箱, 有提供洗漱用品, 拖鞋, 牙刷.
位置 : 下楼就是便利店, 1分钟到梧槽地铁站, 10分钟走路到Albert 美食阁, 很方便.
前台的helen小姐姐人美心善 免费给我们升级了全景房 并且离电梯远一点 比较安静风景视野也好 酒店楼下还有泳池 房间是麻雀虽小五脏俱全 有冰箱吹风机茶具牙刷毛巾 helen知道我们是第一次来新加坡还免费给了一份旅游地图并且指导我游玩路线 非常nice
地理位置不错,出行方便,这是最大的亮点,靠近地铁站,从DT Line RochorA 口出来有雨棚可以挡雨,离武吉士也近。
房间卫生整洁,布草洁白干净,但是房间相当窄小,双人床住两人,走路需要侧身。
早餐每人15新币,花样不多但管饱,餐厅很小,人多拥挤。
服务方面值得称赞的可以免费寄存行李,对于乘坐晚班飞机的游客来讲很方便很友好,且行李房工作人员以及迎宾员的服务非常棒,令人印象深刻。
客房服务我们有留字条不用整理床铺,但客房除了垃圾桶换新袋子,其他每日必须配备的用品都不给配。
总体还不错,房间太小,价不廉,如果只住一两天还是值得选择的。
设施:设施都是比较新的嘛,毕竟是新开的
卫生:卫生我住下来还是可以的,没什么问题
环境:环境也没啥问题,就是房间有点小了,不过近地铁
服务:服务态度还是可以的,回消息还挺快的。还有中文服务
靠近路边的房间比较嘈杂、加上有路面在施工,在房间里会比较吵。周边的交通便利,地铁和公交很近,出行有保障。酒店的泳池不错。六部电梯运行,体验不错。
酒店干净服务较好,前台Helen妹子中文不错,解决问题也高效,回酒店还收获了小惊喜,我自己都忘了,后续再来,还会选择这家酒店