酒店回复: Good evening Sir/Ma'am,Thank you very much for sharing your positive experience with us. We’re delighted to hear that you found the room clean and comfortable and that arranging the beds helped make your stay more enjoyable.It’s wonderful to know that you appreciated our quiet surroundings, convenient location near Rochor and Little India MRT stations, and easy access to transportation. We’re especially pleased that our front desk team made a positive impression on you. Providing clear guidance and thoughtful assistance is something we truly value.Your kind words about our colleague who helped you with directions to the National Library, as well as your compliments for Helen’s warm service and excellent Chinese communication skills, have been shared with the team. They will be very happy and encouraged to know their efforts were appreciated.Thank you again for choosing our hotel. We hope to have the pleasure of welcoming you back on your next visit and providing you with another pleasant stay.Regards,KeavenDuty Manager

酒店回复: Good evening Sir/Ma'am,Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed our convenient location and had such a positive experience with Helen. She’ll be delighted to know that her warm service, room upgrade, and local recommendations helped make your first visit to Singapore so memorable. We also appreciate your understanding regarding the nearby renovation and are glad we could ensure a quiet and comfortable stay for you. We truly look forward to welcoming you back on your next visit!Regards,KeavenDuty Manager

酒店回复: Good evening Sir/Ma'am,Thank you for your kind and detailed review! We’re glad you enjoyed your stay and appreciated the room décor, convenient amenities, and the helpfulness of our front desk team. It’s also great to hear that the availability of drinking water and the convenience store downstairs made your stay more comfortable. We truly appreciate your feedback and hope to welcome you again soon.Regards,KeavenDuty Manager

酒店回复: Good evening Sir/Ma'am,Thank you very much for your kind and encouraging feedback. We’re delighted to hear that you found the room facilities complete and very clean, and that you enjoyed relaxing by the pool on the second floor—watching the moon there truly is a special experience.We’re especially pleased to know that our front desk team made you feel well taken care of, and that the complimentary early check-in helped you settle in comfortably after your arrival. It’s also great to hear that our Chinese-speaking staff and our direct access to Rochor MRT added to the convenience of your stay.Thank you for your understanding regarding the room size and for your overall positive evaluation. We truly appreciate your recommendation and hope to welcome you back again soon for another pleasant stay.Regards,KeavenDuty Manager

酒店回复: Good evening Sir/Ma'am,Thank you for taking the time to share your detailed feedback with us! We’re happy to hear that you found the room small yet comfortable, and that the bed arrangement worked well for your family. It’s great to know the cleanliness of the bathroom and the in-room amenities met your expectations.We’re also glad you enjoyed our convenient location, with easy access to the convenience store, Rochor MRT station, and Albert Food Court. Your comments truly encourage our team to continue providing a comfortable and convenient stay for our guests.We hope to have the pleasure of welcoming you and your family again on your next visit to Singapore!Regards,KeavenDuty Manager

酒店回复: Good evening Sir/Ma'am,Thank you very much for taking the time to share such a detailed and lovely review! We’re truly happy to hear that you enjoyed your stay and appreciated the complimentary upgrade to the panoramic room. It’s wonderful to know that the quieter location and the view added to your experience, and that you found the room well equipped and comfortable.A special thank you for your kind words about Helen. She takes great pride in making our guests feel welcome, and we’re delighted she could assist you with maps and directions to help make your first visit to Singapore memorable. We’ll be sure to share your compliments with her.We hope you enjoyed exploring the city and that we’ll have the pleasure of welcoming you back again in the future!Regards,KeavenDuty Manager

酒店回复: Good evening Sir/Ma'am,Thank you for taking the time to share such a detailed review. We’re glad to hear that you appreciated our convenient location, cleanliness, and the helpfulness of our staff, especially with luggage storage and greetings. It’s also great that you found breakfast sufficient for your needs.We apologize for the issues you experienced with the room size and housekeeping. Your feedback about the narrow room layout and replenishment of daily amenities is valuable and will be shared with our team to improve future guest experiences.Thank you for your thoughtful feedback. We hope that, despite the compact room, your stay was enjoyable, and we look forward to welcoming you back in the future.Regards,KeavenDuty Manager

酒店回复: Good evening Ma'am,Thank you very much for your detailed review!We’re glad to hear that you enjoyed our new facilities, found the cleanliness satisfactory, and appreciated the convenient location near the subway. It’s also great to know that our service team was responsive and that the Chinese-speaking support was helpful during your stay.We understand your feedback regarding the room size and truly appreciate you sharing it with us. Your comments help us continue to improve and provide a better experience for our guests.We hope to have the pleasure of welcoming you again in the future!Regards,KeavenDuty Manager

酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us. We apologize for the noise disturbance caused by the nearby road construction and appreciate your understanding. We’re glad to hear you enjoyed our convenient location, easy access to public transportation, the swimming pool, and the efficiency of our elevators.Thank you for staying with us, and we hope to welcome you back again.Best regards,AngelFront Office Supervisor

酒店回复: Good evening Sir/Ma'am,Thank you very much for your lovely review. We’re glad to hear that you found the hotel clean and the service satisfactory. It’s especially wonderful to know that Helen at the front desk was able to assist you efficiently in Chinese and make your stay more enjoyable. We’re also happy that the little surprise brought a smile to your day. Your kind words truly encourage our team, and we look forward to welcoming you back again on your next visit.Regards,KeavenDuty Manager