酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. We regret to hear that your experience was less than ideal. Rest assured that the concerns have been conveyed to the relevant department. Please accept our sincere apologies for any inconvenience caused.We value your feedback as we continually strive to enhance the guest experience. We hope to have the chance to welcome you back and provide the exceptional experience you deserve for your next trip to Singapore.Sincerely,Sandra TayAssistant Guest Services Manager
酒店回复: Dear Guest,Thank you for taking the time to share such a detailed review of your stay!We are delighted to hear that you found our location in Chinatown convenient, with easy access to Sentosa, Marina Bay Sands, and other attractions, as well as the direct underground connection to the subway for rainy days. It’s also great to know that the walking distance to Merlion Park and National Gallery Singapore was convenient.We appreciate your feedback regarding the room size and amenities. We understand that our rooms are compact, similar to hotels like Hanting or All Seasons in China, but we are glad the soundproofing and room view added to your comfort. We apologize for the initial confusion with the towels and are happy it was resolved during your stay.Thank you also for noting the early morning sounds from the temple nearby. We always aim to provide a comfortable environment, and your comments will help future guests make informed choices.We are glad you found good value for your stay, and we hope to welcome you back for another enjoyable visit!Warm regards,Yap Lee SanMercure ICON Singapore City Centre
酒店回复: 尊敬的貴賓您好，感謝您分享入住經驗。我們很抱歉此次住宿未能達到您的期望，特別是在房間空間及前台服務上造成不便。我們會將您的意見反饋給相關部門，持續改善房間設施及員工服務態度，以提供更舒適及貼心的入住體驗。謝謝您的寶貴建議，期待未來有機會再次為您服務，給您更好的體驗。順祝安好，Yap Lee San飯店管理團隊
酒店回复: Dear Guest,Thank you very much for taking the time to share such a detailed and thoughtful review of your stay.We are delighted to hear that you enjoyed our excellent location in Chinatown, with easy walking access to nearby attractions and convenient public transportation. It’s also wonderful to know that our hotel facilities, room security, prompt housekeeping, and friendly staff contributed positively to your experience.We appreciate your candid feedback regarding the room size and bed comfort. We understand that limited space and firmer mattresses impacted your stay, and we apologize for any inconvenience caused. Your suggestions about mattress softness are very valuable, and we will certainly take them into consideration to improve future guest comfort.Thank you again for your detailed insights and constructive feedback. We hope to have the opportunity to welcome you and your family back for an even more comfortable stay in the future.Warm regards,Yap Lee SanMercure ICON Singapore City Centre
5.0分
豪华三人房
家庭亲子
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1.交通很方便，牛车水就在这，食阁也在这，地铁站到酒店无缝斜接
2. 我的拉布布比我先到酒店，酒店会妥善保管，在办理入住的时候给你。
3. 我们带高中孩子，选的豪华3人房, 床和枕头都舒适，没有不习惯的。
4. 房间是不大，行李箱要放在置物台上打开，卫生间也不大，春节期间价格比平时高一些。
5.隔音方面，或许大家都没有大声喧哗，或者在走廊边走边说的，很安静。
挺满意的，下次还会再选择入住
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback.We are delighted to know that you have enjoyed your stay.We strive to provide our guests with exceptional service and a comfortable environment, as we continually work towards to enhance the guest's stay experience at our property.We look forward to welcoming you back and hope to have the honour of hosting you for your next trip to Singapore.Sincerely,Sandra TayAssistant Guest Services Manager
酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. We regret to hear that your experience was less than ideal. Rest assured that the concerns have been conveyed to the relevant department. Please accept our sincere apologies for any inconvenience caused.We value your feedback as we continually strive to enhance the guest experience. We hope to have the chance to welcome you back and provide the exceptional experience you deserve for your next trip to Singapore.Sincerely,Sandra TayAssistant Guest Services Manager
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We look forward to welcoming you back and hope to have the honour of hosting you again for your next stay.Sincerely,Sandra TayAssistant Guest Services Manager
地理位置十分优越，就在牛车水Chinatown附近，出了地铁🚇一个路口就到了，入住特别简单，还有免费寄存行李服务，房间很干净，虽然小，但是两个人够用了。新加坡物价很高，虽然在酒店用早餐非常有必要。
设施：高级
卫生：很棒
环境：干净
服务：绝
房间小，但五脏俱全，靠近牛车水，各种中餐都有，游泳池很大，是亮点，早餐都是hala所以没有🐷的了，但是中规中矩，现做的煎蛋，蛋卷，面都有，三种水果至少。靠近DT地铁直落亚逸站，酒店的地下能直接走到地铁
1. 地理位置确实很好
2. 前台工作人员确实毫无表情
3. 房间确实小
4. 隔音确实很差
5. 带孩子的可以考虑含早餐，其实早餐还是可以的，有明档可以下碗面 or 粉，有蛋荷包蛋，有色拉，咖啡，蔬菜，面包，水果，酸奶，奶，果汁…， 早上吃饱点，午饭在外面解决，可以晚点吃就错开午餐高峰了
提示：可以自备耳塞和眼罩，小朋友的睡眠质量无需担忧，综合考量这个价格和地址位置，况且房间只做睡眠用，大部分时间都在外面玩耍，我的结论是～～尚可❤️
这家酒店就在牛车水，地理位置优越，周围有多条地铁线，无论是圣淘沙还是金沙还是体育馆都非常方便。从机场坐地铁40分钟左右就能到。最好的是它和地铁站地下直接贯通，即便外面下雨也不用担心，全程不用在户外走动。去鱼尾狮公园，国家美术馆也可以走路过去，十几分钟就能到。酒店房间很小，和国内全季的房间差不多。连住四个晚上，刚开始住的时候以为不提供毛巾呢，结果第二天打扫卫生的时候给放上了……酒店房间虽小但是隔音还可以，楼下有个寺院，每天早上六七点就有各种声音传来，想睡懒觉的再考虑一下。房间看向外面的视野很好，这个价格性价比还不错。
设施：酒店是专门接待旅游团的酒店，每天退房时间都有大量游客在一楼大厅。所以，大家对房间不要有过多的期待。
卫生：只能说中规中矩，也没有太大的问题，总体来说是 ok的
环境：酒店周边环境及地理位置非常好，街对面是牛车水唐人街。如果你的楼层高一些，还可以看到唐人街全貌。
服务：服务也是中规中矩，并不会耳目一新，但也没有差错。还是会推荐。
设施：床品和硬件都较新
卫生：还算干净
环境：非常小，行李箱都打不开，洗手间也是非常小，可能体型稍胖的男士估计转不了身
服务：这个酒店应该算是一个星级酒店，可是完全没有这个服务，来到前台态度非常冷漠，声音小到完全听不到，我只听到说加钱的话就可以提前拿房，当时还是春节，一副不想干的样子。
这家酒店位置非常不错，到市区各景点都很近，如果腿力不错，周边二公里之内的景点都可以靠走路到达，当然，地铁就在旁边，出行都坐地铁也很便捷；
也因为酒店位置在牛车水，所以周边吃东西的地方也非常多；酒店设施本身也算不错，房卡只能到自己住的楼层，安全性也很高，房间清洁整理、备品更换也很即时；前台、行李寄存、客房清洁人员态度对应都很友善；
对了，房间空间很小，要同时两个行李箱都打开有点不太方便，这一点因为房型介绍说明中已经有写面积，已经在预期中了；
因为我们订的是双床房，床太小、床不够软，相对来说是家人抱怨的一点，床小是在预期中(房型描述说明内容已经有提到)，不过床垫不够软，是我们四个人同时抱怨的问题，建议酒店未来可以稍做调整床的软硬度。
1.交通很方便，牛车水就在这，食阁也在这，地铁站到酒店无缝斜接
2. 我的拉布布比我先到酒店，酒店会妥善保管，在办理入住的时候给你。
3. 我们带高中孩子，选的豪华3人房, 床和枕头都舒适，没有不习惯的。
4. 房间是不大，行李箱要放在置物台上打开，卫生间也不大，春节期间价格比平时高一些。
5.隔音方面，或许大家都没有大声喧哗，或者在走廊边走边说的，很安静。
挺满意的，下次还会再选择入住
房间厕所特别丑，关了门也是。最后一晚受不了打电话给前台换房间叫我立刻收拾。也是没办法了，忍了最后一晚，太多旅行团游客。等电梯会疯了。。。房间没有水。厕所卫生比较差，特别窄，跟***的房间一样。
酒店位于唐人街地铁站附近，去哪里都比较方便的。春节刚刚入住这家酒店感觉都挺不错的.出国住酒店最大的需求就是安全，首先美居也是全球的连锁酒店，他地理位置也属于比较安全地带，住酒店一定不要住在芽笼附近，这是新加坡唯一合法的***那里的印度人特别多