酒店回复: Thank you for your review.Looking forward to hosting you again where an even better service/accommodation can be provided for your review to be 5/5.
The rooms are like private apartments, convenient for a short stay. Very clean and friendly staff members. The professionalism was great.
4.0分
其他
Everything at Sandcastles was good
******* make the check in experience terrible but that is not on the resort.
4.0分
其他
展开
It was a nice quiet and great location property. The apartment had issues: The stove only had 1 of 4 burners that worked call for maintenance and the guy had no clue as to how to fix it and he never came back.
There was a leak from under the wall to the next unit.
The balcony was rusty and the doors were very worn and hard to close.
Front desk service needs work, training or a means of ingo that connects with the online reservation portal.
******* did not give me the owners name or apartment number when I booked. The property had to research an available unit for me.
The cleaning representative that I had was very friendly and made sure I got items of linen and help for the unfixable stove.
1.0分
情侣出游
展开
This place should not be listed on any booking site. Only as air b & b’s. I picked this place because of the location and amenities, Ocean front with a stove and close to bars and restaurants. Unfortunately I was not able to check in at the location. This place is not a resort! No computer and no way to contact or locate your reservation. This information should be listed and noted by ******* prior to my arrival,So I was stranded in Jamaica on my birthday, out of the country, with no where to stay. An ******* representative did assist me, in finding a new location. I was so anxious I agreed to the first location. Which meant I didn’t get the stove, beach front, and location to certain restaurants that I had planned my trip around. Did I mention it was my birthday. Ok. I did contact sandcastle the day before to let them know my flight arrives at 5pm, so I wanted to know how to check in. He said, “as long as you’re here by 10pm, you should be fine.”I arrived around 9:40pm. And yes, the young lady at the desk left at 10pm. Which meant I had to go find somewhere else to stay. I ended up staying at Sago Palm, which was a really nice hotel. To this day, 1/28/25, I still haven’t heard anything from sandcastle 6 days after my check in date. I am doing everything in my power to remove this place as a resort location. This should be illegal, it’s definitely scam likely! I’m not saying your experience will be the same, just make sure you get an exact address before you head to Jamaica.
1.0分
其他
展开
They over booked the place when I got there the receptionist ask for my name and after that she simply told me there’s no reservation for. I then called the booking number several time before I get a text saying “ I’m driving will contact the front desk” Approximately 47 minutes later I was then told by the front desk that my reservation has been moved to another hotel. When I drove over to the new hotel I was then told that there’s no rooms available except for one night stay at another hotel. I booked for Two night stay at a decent location and after an extensive wait time to be checked in I was offer 1 night stay at a location which didn’t seems safe in my opinion. I requested a refund on the 27th December 2024 and still haven’t been contacted by anyone
展开
酒店回复: This information is not accurate, you book and was already staying in one room and you book late night for an additional room for friends which we were unable to accommodate and a full refund was issued.
5.0分
情侣出游
展开
Our apartment was clean and nice 👌 fully equipped. I would definitely stay there again. I also liked how everything outside are in close proximity to the property.
3.0分
朋友出游
Overall i enjoyed my experience but lighting of the rooms could be improved except for the bathroom.
3.0分
家庭亲子
No one knows what is going on. Check in was a nightmare. They didn’t have enough towels and wash clothes in the room.
展开
酒店回复: Thank you for your review.Looking forward to hosting you again where an even better service/accommodation can be provided for your review to be 5/5.
Sandcastles 地理位置优越，如果您想寻找不同于典型大理石度假村的住宿，这里是不错的选择。保安和门卫都很棒，很有风度。我们住的房间很糟糕（有些是私人所有和出租的，有些是度假村所有和出租的。我不知道我们住的是哪一个）。厨房很糟糕，几乎没有炊具，有些盘子已经裂开和破损。没有玻璃杯，只有破旧的塑料。甚至没有锋利的刀子或剪刀。双人床上只有一张床单，我不得不用一条毛巾盖住我的孩子。这特别烦人，因为我们一开始只拿到了几条毛巾，而且从来没有换过，因为房间从来没有打扫过。我们要求提供浴室垫，但他们从来没有送来。
这家酒店潜力巨大，可惜我们的体验是在 D7 公寓。
单位里没有热水。热水龙头里没有水流出。单位墙壁上有霉菌。我无法洗澡，中午之前也没有工作人员来解决问题。
The rooms are like private apartments, convenient for a short stay. Very clean and friendly staff members. The professionalism was great.
Everything at Sandcastles was good
******* make the check in experience terrible but that is not on the resort.
It was a nice quiet and great location property. The apartment had issues: The stove only had 1 of 4 burners that worked call for maintenance and the guy had no clue as to how to fix it and he never came back.
There was a leak from under the wall to the next unit.
The balcony was rusty and the doors were very worn and hard to close.
Front desk service needs work, training or a means of ingo that connects with the online reservation portal.
******* did not give me the owners name or apartment number when I booked. The property had to research an available unit for me.
The cleaning representative that I had was very friendly and made sure I got items of linen and help for the unfixable stove.
This place should not be listed on any booking site. Only as air b & b’s. I picked this place because of the location and amenities, Ocean front with a stove and close to bars and restaurants. Unfortunately I was not able to check in at the location. This place is not a resort! No computer and no way to contact or locate your reservation. This information should be listed and noted by ******* prior to my arrival,So I was stranded in Jamaica on my birthday, out of the country, with no where to stay. An ******* representative did assist me, in finding a new location. I was so anxious I agreed to the first location. Which meant I didn’t get the stove, beach front, and location to certain restaurants that I had planned my trip around. Did I mention it was my birthday. Ok. I did contact sandcastle the day before to let them know my flight arrives at 5pm, so I wanted to know how to check in. He said, “as long as you’re here by 10pm, you should be fine.”I arrived around 9:40pm. And yes, the young lady at the desk left at 10pm. Which meant I had to go find somewhere else to stay. I ended up staying at Sago Palm, which was a really nice hotel. To this day, 1/28/25, I still haven’t heard anything from sandcastle 6 days after my check in date. I am doing everything in my power to remove this place as a resort location. This should be illegal, it’s definitely scam likely! I’m not saying your experience will be the same, just make sure you get an exact address before you head to Jamaica.
They over booked the place when I got there the receptionist ask for my name and after that she simply told me there’s no reservation for. I then called the booking number several time before I get a text saying “ I’m driving will contact the front desk” Approximately 47 minutes later I was then told by the front desk that my reservation has been moved to another hotel. When I drove over to the new hotel I was then told that there’s no rooms available except for one night stay at another hotel. I booked for Two night stay at a decent location and after an extensive wait time to be checked in I was offer 1 night stay at a location which didn’t seems safe in my opinion. I requested a refund on the 27th December 2024 and still haven’t been contacted by anyone
Our apartment was clean and nice 👌 fully equipped. I would definitely stay there again. I also liked how everything outside are in close proximity to the property.
Overall i enjoyed my experience but lighting of the rooms could be improved except for the bathroom.
No one knows what is going on. Check in was a nightmare. They didn’t have enough towels and wash clothes in the room.