酒店回复: Dear Xixi,Thank you for your outstanding review. We’re thrilled to hear that you found our hotel convenient for getting around Sydney's North Shore and appreciated the new rooms with views of Sydney Harbour. Your kind words about our friendly front desk staff mean a lot to us. We’re grateful for your recommendation and look forward to welcoming you back for another great stay! Warm regards,Romisha Maharjan Assistant Guest Service Manager Citadines Walker North Sydney

酒店回复: Dear Natalie,Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed our prime location, nearby dining and shopping options, as well as the friendly service and pleasant atmosphere throughout the hotel.We appreciate your comments regarding the room design and kitchen lighting, and your feedback has been shared with the relevant team for consideration as we continue to enhance our guest experience. We’re also glad you had the opportunity to experience our à la carte breakfast offering, and we value your perspective on this format.Thank you once again for choosing Citadines Walker North Sydney. We hope to welcome you back in the future.Kind regards,Andrew LinsonAssistant Guest Service ManagerCitadines Walker North Sydney

酒店回复: Dear MrWeidaren,Thank you for sharing your feedback. We're thrilled to hear that you enjoyed our excellent location, convenient luggage storage, and the cleanliness and quality of our facilities. We also appreciate your comments on our service and will take note of your experience regarding the check-in process to improve our attention to such matters in the future.We look forward to welcoming you back soon.Warm regards,Jidhadh AhmedAssistant Guest Service ManagerCitadines Walker North Sydney

酒店回复: Dear Guest,Thank you for your wonderful review.We’re delighted to hear that you enjoyed our convenient location, modern rooms, and clean facilities. It’s great to know that our 11 a.m. check-out and nearby shops and supermarkets added to the convenience of your stay.Your kind words are greatly appreciated, and we look forward to welcoming you back to Citadines Walker North Sydney in the future.With regards,Andrew LinsonAssistant Guest Service ManagerCitadines Walker North Sydney

酒店回复: Dear Guest,Thank you for your detailed feedback regarding your recent stay with us. We’re glad to hear that you appreciated our convenient location, cleanliness, and well-maintained bathrooms. It's also encouraging to know that our amenities met your needs. However, we apologize for the language barrier you experienced with some of our front desk staff; we understand how important effective communication is for our guests. We also appreciate your comments about the dining options nearby and the challenges with takeout pricing. Your insights are invaluable, and we will use them to enhance our services and offerings. We hope to welcome you back for an even better experience in the future. Warm regards,Romisha Maharjan Assistant Guest Service Manager Citadines Walker North Sydney

酒店回复: Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your understanding of the high prices during the National Day holiday, but I sincerely apologize for the inconvenience you experienced. It is unacceptable that the Wi-Fi was not functioning properly and that your requests for amenities were not met to our usual standards. I understand how frustrating this must have been, especially during your stay.Additionally, I regret that the cleanliness of your room did not meet your expectations. We aim for high standards, and it’s disappointing to hear that we fell short. Your feedback will be addressed with our housekeeping team to ensure improvements are made. Thank you for your honest input; it helps us enhance our services. We hope we have the opportunity to provide you with a better experience on your next visit.Warm regards,Romisha Maharjan Assistant Guest Service Manager Citadines Walker North Sydney

酒店回复: Dear Valued Guest,Thank you for taking the time to share your recent stay experience at Citadines Walker North Sydney. We’re pleased to hear that you found our hotel to offer good value for money, with a convenient location and easy access to nearby supermarkets. It’s also wonderful to know that you would consider staying with us again in the future.Please accept my sincere apologies for the inconvenience caused by the linting towels. We’re also glad to hear that you enjoyed the breakfast and found it satisfying.We truly appreciate your constructive comments and will continue working to enhance our guests’ experience. We look forward to welcoming you back on your next visit. If there’s anything I can assist you with before your next stay, please feel free to reach out.Warm regards,Andrew LinsonAssistant Guest Service ManagerCitadines Walker North Sydney

酒店回复: Dear bbchen,Thank you for sharing your experience with us. We're delighted to hear you enjoyed the stay with us. It’s great to know our freshly prepared, made-to-order breakfast added to your stay. We truly appreciate your feedback and look forward to welcoming you back soon.Warm regards,Jidhadh AhmedAssistant Guest Service ManagerCitadines Walker North Sydney

酒店回复: 亲爱的 Xi， 感谢您抽出时间分享您近期入住悉尼北馨乐庭沃克公寓酒店的详细反馈。我们衷心感谢您的坦诚，这有助于我们发现需要改进的地方。 对于房间大小和景观未能达到您的期望，以及靠近办公楼的影响，我们深感抱歉。我们深知隐私和照明的重要性，对于照明和浴室电源插座问题给您带来的不便，我们深感抱歉。您关于床铺和枕头舒适度以及浴室门锁故障的反馈，我们已与我们的维护和客房服务团队分享，以确保及时处理。 关于缺少瓶装水和周日客房送餐服务的问题，我们感谢您的反馈，并将改进这些服务，以更好地满足客人的需求。我们也非常重视您的安全顾虑，并将评估浴室门的位置和安全措施。 我们很高兴听到您觉得床垫很舒适，并且我们的团队在您入住期间能够协助您解决枕头问题。 再次感谢您的宝贵意见。我们希望未来有机会再次欢迎您，并为您提供更舒适的体验。 此致， 安德鲁·林森 客服助理经理

酒店回复: 尊敬的宾客： 非常感谢您宝贵的反馈。很高兴您喜欢我们友好团队为您推荐的当地餐厅，并且觉得我们的位置方便您探索北悉尼的中央商务区。 很高兴您觉得房间干净舒适，但对于枕套和床单上的污渍问题，我深表歉意。这并非我们追求的标准，我已将您的意见告知客房服务团队，以确保立即处理。 我们非常感谢您的宝贵反馈，这有助于我们改进。期待您下次再次光临北悉尼馨乐庭沃克公寓，享受更美好的体验。 此致， Andrew Linson 助理宾客服务经理 北悉尼馨乐庭沃克公寓