酒店回复: Dear Xixi,Thank you for your outstanding review. We’re thrilled to hear that you found our hotel convenient for getting around Sydney's North Shore and appreciated the new rooms with views of Sydney Harbour. Your kind words about our friendly front desk staff mean a lot to us. We’re grateful for your recommendation and look forward to welcoming you back for another great stay! Warm regards,Romisha Maharjan Assistant Guest Service Manager Citadines Walker North Sydney

酒店回复: Dear Guest,Thank you for your feedback regarding your recent stay. I apologize for the cleanliness and maintenance issues you encountered in your room. It’s unfortunate that you initially received a disabled room despite booking a standard type, but I'm glad our front desk was able to assist you promptly in changing it. To clarify, our property is hotel / aparthotel, with stylish accommodation with a mix of studio rooms and suites often featuring kitchenettes, suitable for business or leisure stays.We appreciate your comments about our location and the overall feel of our hotel. Your insights are valuable as we strive to improve our services and ensure a better experience for our guests in the future.Thank you for sharing your experience, and we hope to welcome you back for an improved stay next time!Warm regards,Romisha Maharjan Assistant Guest Service Manager Citadines Walker North Sydney

酒店回复: Dear ballist,Thank you for your feedback. We’re pleased to hear you enjoyed the stay with us, and the service from our front desk team, and that you had an overall satisfying stay.We appreciate your comments regarding the noise, bathroom design, and housekeeping timing, and have shared them with the team for review. Your feedback helps us continue to improve.We hope to welcome you again soon.Kind regards,Jidhadh AhmedAssistant Guest Service ManagerCitadines Walker North Sydney

酒店回复: Dear Natalie,Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed our prime location, nearby dining and shopping options, as well as the friendly service and pleasant atmosphere throughout the hotel.We appreciate your comments regarding the room design and kitchen lighting, and your feedback has been shared with the relevant team for consideration as we continue to enhance our guest experience. We’re also glad you had the opportunity to experience our à la carte breakfast offering, and we value your perspective on this format.Thank you once again for choosing Citadines Walker North Sydney. We hope to welcome you back in the future.Kind regards,Andrew LinsonAssistant Guest Service ManagerCitadines Walker North Sydney

酒店回复: Dear Guest,Thank you for your excellent review.We’re delighted to hear that you found your stay to be great value for money and that the cleanliness of the room met your expectations. Our location is something many guests appreciate, so it’s wonderful to know the nearby transport options and supermarkets added to the convenience of your stay.We truly appreciate your feedback and hope to welcome you back to Citadines Walker North Sydney on your next visit to Sydney.Kind regards,Andrew LinsonAssistant Guest Service ManagerCitadines Walker North Sydney

酒店回复: Dear MrWeidaren,Thank you for sharing your feedback. We're thrilled to hear that you enjoyed our excellent location, convenient luggage storage, and the cleanliness and quality of our facilities. We also appreciate your comments on our service and will take note of your experience regarding the check-in process to improve our attention to such matters in the future.We look forward to welcoming you back soon.Warm regards,Jidhadh AhmedAssistant Guest Service ManagerCitadines Walker North Sydney

酒店回复: Dear Guest,Thank you for your wonderful review.We’re delighted to hear that you enjoyed our convenient location, modern rooms, and clean facilities. It’s great to know that our 11 a.m. check-out and nearby shops and supermarkets added to the convenience of your stay.Your kind words are greatly appreciated, and we look forward to welcoming you back to Citadines Walker North Sydney in the future.With regards,Andrew LinsonAssistant Guest Service ManagerCitadines Walker North Sydney

酒店回复: Dear Guest,Thank you for your detailed feedback regarding your recent stay with us. We’re glad to hear that you appreciated our convenient location, cleanliness, and well-maintained bathrooms. It's also encouraging to know that our amenities met your needs. However, we apologize for the language barrier you experienced with some of our front desk staff; we understand how important effective communication is for our guests. We also appreciate your comments about the dining options nearby and the challenges with takeout pricing. Your insights are invaluable, and we will use them to enhance our services and offerings. We hope to welcome you back for an even better experience in the future. Warm regards,Romisha Maharjan Assistant Guest Service Manager Citadines Walker North Sydney

酒店回复: Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your understanding of the high prices during the National Day holiday, but I sincerely apologize for the inconvenience you experienced. It is unacceptable that the Wi-Fi was not functioning properly and that your requests for amenities were not met to our usual standards. I understand how frustrating this must have been, especially during your stay.Additionally, I regret that the cleanliness of your room did not meet your expectations. We aim for high standards, and it’s disappointing to hear that we fell short. Your feedback will be addressed with our housekeeping team to ensure improvements are made. Thank you for your honest input; it helps us enhance our services. We hope we have the opportunity to provide you with a better experience on your next visit.Warm regards,Romisha Maharjan Assistant Guest Service Manager Citadines Walker North Sydney

酒店回复: Dear Valued Guest,Thank you for taking the time to share your recent stay experience at Citadines Walker North Sydney. We’re pleased to hear that you found our hotel to offer good value for money, with a convenient location and easy access to nearby supermarkets. It’s also wonderful to know that you would consider staying with us again in the future.Please accept my sincere apologies for the inconvenience caused by the linting towels. We’re also glad to hear that you enjoyed the breakfast and found it satisfying.We truly appreciate your constructive comments and will continue working to enhance our guests’ experience. We look forward to welcoming you back on your next visit. If there’s anything I can assist you with before your next stay, please feel free to reach out.Warm regards,Andrew LinsonAssistant Guest Service ManagerCitadines Walker North Sydney