酒店回复: Dear Valued Guest,Thank you for sharing such a detailed and wonderful review of your stay at One&Only One Za’abeel. We are delighted to know you enjoyed the spectacular Burj Khalifa views, the comfort and functionality of your room, and the wide selection offered in the minibar.It is especially rewarding to hear that breakfast at Aelia was a highlight for you—from the iconic view and ambiance to the variety and à la carte options. We are equally pleased that you enjoyed our pools and bars, and most importantly, that the service throughout your stay was excellent.We truly appreciate your feedback, including your note regarding the shower size, and we look forward to welcoming you back again soon.Warm regards,Thomas PeruzzoCluster General ManagerOne&Only One Za'abeel

酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience with us.We are delighted to know that the panoramic night views left such a strong impression — there is indeed something truly captivating about watching the city skyline come alive, especially during the festive season.I sincerely regret that the pool was not available during your visit. We understand how important this facility is to the overall stay experience, and your disappointment is completely valid. Please rest assured that we continuously review maintenance scheduling to minimize impact during peak periods.Regarding New Year’s pricing, this is a high-demand period globally, and rates reflect the extraordinary atmosphere, celebrations, and citywide demand. That said, we truly appreciate your recognition that the experience remained worthwhile.We hope to have the opportunity to welcome you back — perhaps on a future visit where you can enjoy the full resort experience, including the pool.Warm regards,Thomas PeruzzoCluster General ManagerOne&Only One Za'abeel

酒店回复: Dear Valued Guest,Thank you for sharing such a beautiful reflection on your stay at One&Only One Za’abeel. I am delighted to read that the views from our lobby and your room added a sense of wonder to your experience, and that the overall atmosphere felt truly exquisite.It is especially pleasing to know that our bedding stood out as the most comfortable during your travels and that the warmth and attentiveness of our team made such a positive impression. I am particularly glad that our colleagues were able to assist you upon your early arrival and help you rest after your journey—starting a trip in comfort is so important, and I am pleased we could provide that for you.Thank you once again for your kind words. We look forward to welcoming you back for another memorable stay.Warm regards,Thomas PeruzzoCluster General ManagerOne&Only One Za’abeel

酒店回复: 尊敬的宾客： 感谢您抽出时间与我们分享您的反馈。我们很高兴得知您喜欢酒店的现代设计、优美的景色以及泳池和健身房等设施齐全的设施。我们也很高兴得知您觉得房间干净舒适。 同时，我们也注意到您对服务速度的评价。请放心，我们已经将您的意见告知了我们的团队，我们始终致力于提供礼貌周到、快捷顺畅的服务。 我们感谢您的建设性反馈，并期待很快再次欢迎您，为您带来全方位的卓越体验。 此致， Michael Borges 总经理 SIRO One Za’abeel

酒店回复: Dear Valued Guest,Thank you for sharing your experience, and please accept my sincere apologies. What you described is far from the level of service we are committed to delivering at One&Only One Za’abeel.The issues you faced — from the malfunctioning curtains and the way your concern was handled, to the unacceptable interruption of your privacy and the miscommunication regarding your airport transfer — should never have occurred. I fully understand your disappointment, especially given the expectations associated with your stay.Please know that I am personally reviewing each point with the relevant teams to ensure this does not happen again. I would truly appreciate the opportunity to speak with you directly and restore your trust in us.Thank you again for bringing this to our attention.Warm regards,Thomas PeruzzoCluster General ManagerOne&Only One Za'abeel

酒店回复: Dear Valued Guest,Thank you for your recommendation and for sharing your experience with us.I am truly delighted to know that you appreciated our state of the art facilities, striking design, and the quality of materials and amenities throughout the hotel. Your recognition of these elements, which have been carefully curated to deliver a distinctive experience, is greatly valued.Please accept my sincere apologies that the Tapassake swimming pool was under renovation and unavailable during your stay. I fully understand how disappointing this must have been, particularly as it is one of our signature features. We are investing in enhancements to ensure it reopens to the highest possible standard.We would be honored to welcome you back once the Tapasake pool is fully operational so you may enjoy the complete experience as intended.Warm regards,Thomas PeruzzoCluster General ManagerOne&Only One Za'abeel

酒店回复: Dear Valued Guest,Thank you for sharing your thoughtful feedback! We’re delighted that you found our hotel unique and well-suited for business travel while still offering the luxury and comfort of a top-tier resort. The views from our iconic pool truly are breathtaking, and we’re glad you had the chance to experience them.We understand your perspective on the pool access, and we appreciate your candid thoughts. Our goal is to balance exclusivity with accessibility, and we’ll certainly take your comments into consideration. It’s also wonderful to hear that you enjoyed our made-to-order breakfast and the charm of our pools.We hope to welcome you back soon, whether for business or leisure, so you can continue to enjoy everything we have to offer.Best regards,Hind El KadiriQuality ManagerOne&Only One Za'abeel

酒店回复: Dear Valued Guest,Thank you for your wonderful feedback! We're delighted to hear that you had such a satisfying stay and enjoyed everything from check-in to our infinity pool and breakfast. It’s especially great to know that our Kids Club team made a positive impression. We look forward to welcoming you back for another exceptional stay!Hind El KadiriQuality ManagerOne&Only One Za'abeel

酒店回复: 尊敬的宾客： 非常感谢您提供的宝贵反馈！ 我们很高兴得知您在我们酒店拥有愉快的体验。我们非常感谢您的反馈，并将与我们的团队分享。 我们期待很快再次欢迎您光临。 祝您健康！ Hind El Kadiri 质量经理 One&Only One Za'abeel

酒店回复: 尊敬的宾客： 感谢您抽出时间分享您的体验，对于您在泳池遇到的不便，我们深表歉意。 我向您保证，我们确实为小宾客提供防水游泳尿布，非常抱歉当时未能告知您。显然，如果能给予更周到的照顾和支持，我们本可以更好地处理此事，但很遗憾，这影响了您家人的体验。 根据您的反馈，我们已通知全体团队，确保今后积极提供这项便利设施，尤其是为携带儿童出行的宾客。 我们热情欢迎家庭入住，希望有机会重拾您的信任，为您提供我们一贯秉承的温馨、顺畅的体验。 此致， Thomas Peruzzo 集团总经理 One&Only One Za'abeel