酒店回复: Hello Nat, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you faced during your stay. Your feedback is invaluable, and we'll address the issues you've mentioned with our team to ensure improvements are made. We're glad to hear you enjoyed the pool and tours. We're committed to providing the best possible experience for our guests and hope to have the opportunity to welcome you back in the future for a better experience! Pura Vida!
酒店回复: Hello! Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that you felt welcomed and enjoyed our beautiful place. Juan Peña and the team are thrilled to know they made such a positive impact on your stay. It’s fantastic that you loved Santa Teresa and all it has to offer. We can’t wait to welcome you back to Selina soon! Pura Vida! #ILoveSelina Mariano
酒店回复: Hi Icorredera! Thank you for your feedback! We're thrilled to hear that you had a wonderful experience at our location, and the close proximity to the beach! It's fantastic to know that you enjoyed our team's service, fruit tasting activity, and refreshing pool - all perfect for escaping the beach heat! We appreciate your kind words and hope to welcome you back for another relaxing stay soon! Thanks and Regards,
酒店回复: Hello Cata! Thanks for take the time to give us this feedback. We are currently working on these issues. we hope to see you again! Pura Vida!
2.0分
朋友出游
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I stayed here for six nights, and one of those nights, the air conditioning wasn't working. I asked the front desk, Claudia I believe her name was, if there was someone who could fix the issue. She responded mockingly, saying "oooh nooo," and assured me she would send someone to address it. However, nobody came to fix it, so I spent the entire night sweating and ended up getting sick the next day because the bed was soaked with my sweat. This sickness persisted for most of my trip in Costa Rica due to this problem. I wouldn't recommend staying at this Salinas, and even the other Salina front desk staff were not very friendly towards foreigners who speak little Spanish. However, the rest of the staff at Salinas were very nice and helpful.
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酒店回复: Hi, Jerm Thank you for bringing this issue to our attention. We sincerely apologize if the experience was not the expected and it caused you to be sick. We try to maintain the highest standards of service and that's why we are working hard to improve the general experience. We are currently working on fixing the air conditioners. Hopefully, you can visit us soon and see the improvements. Safe travel, pura vida!
4.0分
其他
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The rooms are clean, Nicole and the other two girls at the front, (sorry im bad with names) were always very welcoming and accommodating. The guy at the surf rental was a little rude and not a great listener. The food was a 6 out of 10. Overall a great place to stay!
5.0分
其他
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We took two surf lessons with Andres, and he is hands down the best surf instructor we've ever had - out of many over the years!! We both stood up more times than we ever have before, and Andres took us to surf green waves on our second trip, which was a real treat. Andres has an amazing mix of tough love of a great coach, with tons of personalized correction on what to do when, foot placement, how fast to get up, where to hold our arms, how to stand, where to look, how to turn, how to paddle, how to stay safe in big waves, and more. He always knew exactly where the wave would be great, he knew most everyone out on the waves and helped make sure we had clear space to catch waves when people came close to us and made us feel so safe in new situations. His friends who were out in the water gave us high fives when we caught great waves. Andres' whistles, cheers, "Paddle with power!" "Lower lower!" and his total enthusiasm were all amazing and made our experience spectacular.
1.0分
独自旅行
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They didn't reimburse me for a $100 excursion that was canceled by the host. I have text receipts where they acknowledge that I deserve a refund, but they never actually processed the reimbursement and took my money. I reached out multiple times to empty promises ("I will talk to my manager and you will receive your refund today") but nothing happened and now they are ignoring me. My advice is not to book excursions through this Selina or any Selina really. The markup on them is crazy. For example, I saw a tour that charged $20 through the venue while Selina was charging $65 - $100.
酒店位置很好，设施比较陈旧，设施比较陈旧。服务还可以，但是房间没有热水，对于这个价格来说还有更好的选择。这个地方不像照片上的那样，尽管它非常靠近海滩，但我们还是很失望。泳池很好，旅游也很好
我们和朋友一起去的，体验非常好。位置、工作人员和它提供的一切都非常好。 价格很高，但我认为至少对于最便宜的来说是值得的。 游泳池非常宜人，营造出的氛围非常壮观。
位置、工作人员和它提供的一切都非常好。我们和朋友一起去的，体验非常好。价格很高，但我认为至少对于最便宜的来说是值得的。游泳池非常宜人，营造出的氛围非常壮观。
他们在预订方面为我们提供了很多帮助，他们用全世界的爱来欢迎我们。这个地方很漂亮！没有比Selina更好的地方了！感谢胡安·佩纳为我们做了这么多！我们喜欢圣特雷莎及其海滩、人和商店。
海滩上的一个美妙的地方。整个团队的服务无可挑剔。他们为您提供水果作为礼貌，您可以使用游泳池！完美逃离海滩炎热！谢谢你！
旅馆位置优越，几乎可以直接通往海滩。我们的房间（四人间）很宽敞，设备齐全。然而，在整个旅馆里，都有便宜的。第一天我们没有水，因为水泵有问题。另一个缺点是社区厨房的设备很差，抽屉几乎掉了，而且没有盐或洗碗机等最小的东西。工作人员很冷漠，他们从不向我们推荐任何东西或询问我们是否需要任何信息或提示。
I stayed here for six nights, and one of those nights, the air conditioning wasn't working. I asked the front desk, Claudia I believe her name was, if there was someone who could fix the issue. She responded mockingly, saying "oooh nooo," and assured me she would send someone to address it. However, nobody came to fix it, so I spent the entire night sweating and ended up getting sick the next day because the bed was soaked with my sweat. This sickness persisted for most of my trip in Costa Rica due to this problem. I wouldn't recommend staying at this Salinas, and even the other Salina front desk staff were not very friendly towards foreigners who speak little Spanish. However, the rest of the staff at Salinas were very nice and helpful.
The rooms are clean, Nicole and the other two girls at the front, (sorry im bad with names) were always very welcoming and accommodating. The guy at the surf rental was a little rude and not a great listener. The food was a 6 out of 10. Overall a great place to stay!
We took two surf lessons with Andres, and he is hands down the best surf instructor we've ever had - out of many over the years!! We both stood up more times than we ever have before, and Andres took us to surf green waves on our second trip, which was a real treat. Andres has an amazing mix of tough love of a great coach, with tons of personalized correction on what to do when, foot placement, how fast to get up, where to hold our arms, how to stand, where to look, how to turn, how to paddle, how to stay safe in big waves, and more. He always knew exactly where the wave would be great, he knew most everyone out on the waves and helped make sure we had clear space to catch waves when people came close to us and made us feel so safe in new situations. His friends who were out in the water gave us high fives when we caught great waves. Andres' whistles, cheers, "Paddle with power!" "Lower lower!" and his total enthusiasm were all amazing and made our experience spectacular.
They didn't reimburse me for a $100 excursion that was canceled by the host. I have text receipts where they acknowledge that I deserve a refund, but they never actually processed the reimbursement and took my money. I reached out multiple times to empty promises ("I will talk to my manager and you will receive your refund today") but nothing happened and now they are ignoring me. My advice is not to book excursions through this Selina or any Selina really. The markup on them is crazy. For example, I saw a tour that charged $20 through the venue while Selina was charging $65 - $100.