The bed was awful. The room had a sagging, stained ceiling. There were roaches in the room. The door did not lock from the outside. When I left the room my belongings were vulnerable to theft and the room was open to anyone who wanted to enter and/or hide in there until I got back. There was no hot water. The desk clerk was personable and no, I did not tell him anything because I knew he had limited power and that I would be leaving this bad review here and online.
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酒店回复: Hello Linda,Thank you for sharing your feedback about your stay. We take all guest comments seriously as they help us understand areas needing attention. While we're glad to hear that our desk clerk made a positive impression, we regret that your experience did not meet expectations. Your concerns regarding the room and amenities have been noted, and we encourage guests to communicate any issues to our team during their stay for immediate assistance. We appreciate your input and hope your next travel experience is more enjoyable.
1.0分
情侣出游
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Mouse droppings on top end table and below bathroom sink, dirty clothes/shoes with beer can beside front door, insects in bathtub, tv did not work overall worst experience ever in anybmoyel
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酒店回复: Hello James,Thank you for sharing your feedback regarding your recent stay. We take all guest concerns seriously and appreciate you bringing these matters to our attention. Your comments have been noted and will be passed along to the relevant departments for review. We strive to maintain high standards for our guests and your insights help us improve our services. We hope you found some positives in your travels and will consider staying with us again in the future.
1.0分
其他
Terrible reviews
Reviews were awful and we wanted to cancel and couldn’t. No refund policy
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酒店回复: Hello Jennifer,We appreciate your feedback and understand your concerns regarding our cancellation policy. Our aim is to maintain transparency with our policies to ensure all guests are informed prior to booking. We value your insights, and we encourage you to contact our management team directly to discuss your experience further. Thank you for sharing your thoughts, as they help us improve our services.
1.0分
其他
Extremely dirty, roaches, cinder blocks holding up the bed, no one answering buzzer at desk to check out a day early
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酒店回复: Hello Myra,Thank you for your feedback regarding your recent stay. We take cleanliness and the comfort of our guests seriously, and it's concerning to hear about your experience. Your comments will be shared with our management team to ensure we continue to improve our services and guest experience. We appreciate your input and hope you'll consider staying with us again in the future to see any positive changes made.
2.0分
其他
Sucks
It wasn't good at all. The place was dirty, we stayed 4 days and they never once emptied our trash or brought us towels and toilet paper.
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酒店回复: Dear Guest,Thank you for sharing your feedback regarding your recent stay. We take cleanliness and service seriously and your comments will be shared with the appropriate team to ensure they are aware of your experience. Ensuring guests feel comfortable and cared for is a priority for us, and we appreciate your input as it helps us identify areas for improvement in our operations. Your insights are valuable as we strive to enhance our guests' experiences in the future.
1.0分
其他
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It wasnt the best and it costed 100 dollars for us to stay there and i had a resevation bht every room they put us in was taken then they had to run my card 4 times before it would go threw it just ****** lso the dont have was cloths
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酒店回复: Hello Chasity,Thank you for sharing your feedback. We appreciate your input and are sorry to hear about the issues you encountered during your stay. It's important for us to be aware of such matters, and we will take your comments into consideration. Your experience with the reservation and the payment process is noted, and we will ensure that this is addressed with our team for future improvements. We hope to provide a better experience for our guests moving forward.
1.0分
商务出差
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The reality of this place is far from what the pictures suggest. When I arrived, the room was in unacceptable condition – the sheets hadn’t been changed, and the bed was covered with human and body hair, including the pillows. The floors hadn’t been swept or mopped, the air conditioning filters hadn’t been cleaned in ages, and the blinds on the windows were falling apart. To make matters worse, there was a 2’ x 3’ section of mold on the wall right next to where I was expected to sleep. In fact, I felt it was healthier to sleep on the floor – which I ended up doing.
There was only one towel and one washcloth provided, but I chose not to use them because I didn’t feel comfortable taking a shower there. Honestly, with a modest investment – around $150 per unit – and proper budgeting, this place could be significantly improved.
What shocked me further was that at 9:50 a.m., someone knocked on my door to ask if I planned to extend my stay or check out. Considering that checkout time was 11:00 a.m., and after a sleepless night on the floor, this intrusion felt unnecessary and irritating. To top it all off, the man working at the front desk was dressed in his underwear, which was highly unprofessional and wholly unacceptable.
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酒店回复: Hello Tabitha,Thank you for sharing your feedback with us. We take all guest comments seriously and will address the concerns you have raised with our team. We strive to provide a comfortable and clean environment for all our guests and apologize for any inconveniences you experienced during your stay. Your input will help us focus on areas needing improvement to enhance the overall guest experience. We appreciate your time in bringing these matters to our attention, as we continuously work towards bettering our services and facilities.
2.0分
其他
Took forever to get checked in. Had to dry off with floor towels after requesting full sized bath towel and washcloths.
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酒店回复: Hello Heather, We regret to hear about the delay during check-in and any inconvenience caused by the towels. Your feedback is valuable, and we will address these concerns to enhance our services. Thank you for bringing this to our attention.
3.0分
其他
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Didn't get the room i reserved. Only had 3 tv channels. Placd had mold.female knocking on neighbors door and yelling at 4:30 in the morning. Only one light in the room. Made it kinda dark.
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酒店回复: Hello Vincent, We're sorry to hear about your experience and appreciate your feedback. We always strive to meet our guests' expectations and have shared your comments with the relevant teams for review. Your comfort is important to us, and we apologize for any inconvenience caused during your stay.
不太满意。
The bed was awful. The room had a sagging, stained ceiling. There were roaches in the room. The door did not lock from the outside. When I left the room my belongings were vulnerable to theft and the room was open to anyone who wanted to enter and/or hide in there until I got back. There was no hot water. The desk clerk was personable and no, I did not tell him anything because I knew he had limited power and that I would be leaving this bad review here and online.
Mouse droppings on top end table and below bathroom sink, dirty clothes/shoes with beer can beside front door, insects in bathtub, tv did not work overall worst experience ever in anybmoyel
Terrible reviews
Reviews were awful and we wanted to cancel and couldn’t. No refund policy
Extremely dirty, roaches, cinder blocks holding up the bed, no one answering buzzer at desk to check out a day early
Sucks
It wasn't good at all. The place was dirty, we stayed 4 days and they never once emptied our trash or brought us towels and toilet paper.
It wasnt the best and it costed 100 dollars for us to stay there and i had a resevation bht every room they put us in was taken then they had to run my card 4 times before it would go threw it just ****** lso the dont have was cloths
The reality of this place is far from what the pictures suggest. When I arrived, the room was in unacceptable condition – the sheets hadn’t been changed, and the bed was covered with human and body hair, including the pillows. The floors hadn’t been swept or mopped, the air conditioning filters hadn’t been cleaned in ages, and the blinds on the windows were falling apart. To make matters worse, there was a 2’ x 3’ section of mold on the wall right next to where I was expected to sleep. In fact, I felt it was healthier to sleep on the floor – which I ended up doing.
There was only one towel and one washcloth provided, but I chose not to use them because I didn’t feel comfortable taking a shower there. Honestly, with a modest investment – around $150 per unit – and proper budgeting, this place could be significantly improved.
What shocked me further was that at 9:50 a.m., someone knocked on my door to ask if I planned to extend my stay or check out. Considering that checkout time was 11:00 a.m., and after a sleepless night on the floor, this intrusion felt unnecessary and irritating. To top it all off, the man working at the front desk was dressed in his underwear, which was highly unprofessional and wholly unacceptable.
Took forever to get checked in. Had to dry off with floor towels after requesting full sized bath towel and washcloths.
Didn't get the room i reserved. Only had 3 tv channels. Placd had mold.female knocking on neighbors door and yelling at 4:30 in the morning. Only one light in the room. Made it kinda dark.