I spent 3 days of horror between August 19-22. The rooms are cleaned only at the express request and after many insistences, the common spaces are not sanitized, the restaurant staff wears a mask under their noses, the dishes are not washed properly, the staff at the beach bar are arrogant and unqualified. throughout the stay I felt unwanted there, both me and my 4 friends, They made no effort to make me feel on vacation. The manager is poorly prepared and without solutions to our frequent complaints. I am 51 years old and it is the worst experience I have had. The claims and claims of 5 stars and the pictures no longer represent reality, it is far below the standard. I do not recommend!
3.0分
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(+): Location, surroundings, room interior, food variety, Katerina (most helpful), SPA specialist Rumi (a real 5* services expert). (-): 1. Cleaning. Not cleaned for 8 days: floor in room, bathroom, balcony, bed linens. After asking repeatedly, just towels changed, toilet paper&soap&shampoo added, sink washed. Had to search for toilet paper by myself. Windows in the room are so dirty (seems they weren't cleaned this season or even the one before). Lot of spots on the bed linen&towels when arrived. Rubbish in elevator&corridors untouched for days. Sticky floor in the restaurant. The smell in the bathroom right next to the restaurant is like in unpaid public toilet. 2. A lot of staff - sad. Probably because of some working conditions. 3. Sometimes quality of food (rotten fruits&hairy ducks&spoiled canned fruits&small pieces of crashed bones in meet, etc.) 4. Someone constantly smokes in SPA. How can it be in a 5* stars and in any hotel? It's first time in 20+ years of my traveling experience (~100 hotels) I see such a mess. It seems that the front desk people are the only one feeling guilty about it and trying to do something about it. When is the last time the general manager came out of the office to really check what is going on everywhere in the hotel? Just cutting costs, counting profits and future bonusses? Does the shareholder know what damage could be done for the value of hotel when none of those who had ever experienced a real 5* service will come back to this hotel?
5.0分
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Super quiet at the end of September into October. If you are looking for a quiet holiday with all the amenities and perfect weather I highly recommend. Customer service is honestly great and as a vegetarian with dairy allergies I very much enjoyed the wide selection of food available at every meal. The beach was beautiful, deserted, and perfect. The Sunning chairs have seen better days but are functional and comfortable. The only thing a person could critique is how dated the room was. Even so I stayed in an apartment style suite with 2 floors, 2 terraces, 2 full baths, a private bedroom and a living-room. The price was also incredibly competitive and can’t be beat.
4.0分
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Riviera Beach Hotel has an amazing position right on the beach by the sea with beatiful vieuw from all the rooms to the sea and the park. The combination of sea and treas is anazing, the air is fresh and vivid. The stuff is extremely friendly and welcoming. Rooms are clean, causy and elegant. Very good variation of food in the restsurant. Big choice of meals, very tasty, and very well presented. The stuff in the restaurant is always ready to help you, very supportive and cheerful. My friend once forgot her new phone on the restaurant table, and manager Rumyana immediately found it and returned it to us with a smile. She is always there to help you. Manager Georgi is welcoming guests at the door and helping people, and performing any request made by the guest. He is extremely friendly and professional.At the lobby and pool an amazing team of barmens is working. Philippe, Berke, Melih, Emerhan .Very helpful, very friendly, they create a warm and cheerful athmosphere in the hotel. Yana on reception is highly professional, always helpful and cheerful lady. In the beautiful surroundings of the park and sea and friendly people we had causy and comfortable holidays. Thank you, Riviera Beach!
5.0分
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Everything was good and service was great. We had a nice stay in a big room. The beach is perfect and the restaurants amazing. I absolutely adored the style. Perfect pool activities and shows made by animation team with smile. Wish to go again soon.
这座宏伟的海滨酒店营造出愉悦宁静的欧式休憩氛围。所有客房均可欣赏海景，从酒店的任何角度都能欣赏到令人心旷神怡的景色。酒店设有优质的矿泉水泳池。菜肴种类繁多，美味可口。这里有各种烹制精良的鱼类、汤品、蔬菜和水果。我们尤其喜欢这里的甜点，选择丰富，味道更是令人惊艳。房间宽敞舒适。海滩干净细腻，沙滩和泳池里都摆放着充足的日光浴躺椅。前台工作人员总是乐于助人，我们尤其喜欢大堂酒吧的调酒师。酒店拥有一片精心维护的大型绿地，您还可以步行前往附近的金沙中心。我们一定会再来的！
I spent 3 days of horror between August 19-22. The rooms are cleaned only at the express request and after many insistences, the common spaces are not sanitized, the restaurant staff wears a mask under their noses, the dishes are not washed properly, the staff at the beach bar are arrogant and unqualified. throughout the stay I felt unwanted there, both me and my 4 friends, They made no effort to make me feel on vacation. The manager is poorly prepared and without solutions to our frequent complaints. I am 51 years old and it is the worst experience I have had. The claims and claims of 5 stars and the pictures no longer represent reality, it is far below the standard. I do not recommend!
(+): Location, surroundings, room interior, food variety, Katerina (most helpful), SPA specialist Rumi (a real 5* services expert). (-): 1. Cleaning. Not cleaned for 8 days: floor in room, bathroom, balcony, bed linens. After asking repeatedly, just towels changed, toilet paper&soap&shampoo added, sink washed. Had to search for toilet paper by myself. Windows in the room are so dirty (seems they weren't cleaned this season or even the one before). Lot of spots on the bed linen&towels when arrived. Rubbish in elevator&corridors untouched for days. Sticky floor in the restaurant. The smell in the bathroom right next to the restaurant is like in unpaid public toilet. 2. A lot of staff - sad. Probably because of some working conditions. 3. Sometimes quality of food (rotten fruits&hairy ducks&spoiled canned fruits&small pieces of crashed bones in meet, etc.) 4. Someone constantly smokes in SPA. How can it be in a 5* stars and in any hotel? It's first time in 20+ years of my traveling experience (~100 hotels) I see such a mess. It seems that the front desk people are the only one feeling guilty about it and trying to do something about it. When is the last time the general manager came out of the office to really check what is going on everywhere in the hotel? Just cutting costs, counting profits and future bonusses? Does the shareholder know what damage could be done for the value of hotel when none of those who had ever experienced a real 5* service will come back to this hotel?
Super quiet at the end of September into October. If you are looking for a quiet holiday with all the amenities and perfect weather I highly recommend. Customer service is honestly great and as a vegetarian with dairy allergies I very much enjoyed the wide selection of food available at every meal. The beach was beautiful, deserted, and perfect. The Sunning chairs have seen better days but are functional and comfortable. The only thing a person could critique is how dated the room was. Even so I stayed in an apartment style suite with 2 floors, 2 terraces, 2 full baths, a private bedroom and a living-room. The price was also incredibly competitive and can’t be beat.
Riviera Beach Hotel has an amazing position right on the beach by the sea with beatiful vieuw from all the rooms to the sea and the park. The combination of sea and treas is anazing, the air is fresh and vivid. The stuff is extremely friendly and welcoming. Rooms are clean, causy and elegant. Very good variation of food in the restsurant. Big choice of meals, very tasty, and very well presented. The stuff in the restaurant is always ready to help you, very supportive and cheerful. My friend once forgot her new phone on the restaurant table, and manager Rumyana immediately found it and returned it to us with a smile. She is always there to help you. Manager Georgi is welcoming guests at the door and helping people, and performing any request made by the guest. He is extremely friendly and professional.At the lobby and pool an amazing team of barmens is working. Philippe, Berke, Melih, Emerhan .Very helpful, very friendly, they create a warm and cheerful athmosphere in the hotel. Yana on reception is highly professional, always helpful and cheerful lady. In the beautiful surroundings of the park and sea and friendly people we had causy and comfortable holidays. Thank you, Riviera Beach!
Everything was good and service was great. We had a nice stay in a big room. The beach is perfect and the restaurants amazing. I absolutely adored the style. Perfect pool activities and shows made by animation team with smile. Wish to go again soon.