Having been disappointed when we went in Jan/Feb 2023, we returned in December 2023. Happily, we saw a great improvement across the board! Yannick and the team in the restaurant did a great job and the half board menu was so much better than the previous time. We ate very well for the whole week. The rooms all worked well without any of the heating issues we had last time, and the ski room and aprés-ski crepes and vin chaud were excellent, backed up by wonderful staff throughout. The music in the lounge was still a bit disappointing as the piano continues to be ignored in favour of a nightly DJ, but the music selection seemed better and less intrusive to conversation. The hotel has been purchased though and will be closed for at least two years for a complete refurbishment/rebuild. Having been coming here on and off since the 80s, we’re happy that our final time at the Palace was a happy one. Good luck and thank you to all the staff for making our last stay a memorable one.
1.0分
情侣出游
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For the price they charge the hotel is almost comically bad. Actually, let me rephrase this - the bar and restaurant were actually quite fine (if overpriced), and when we stayed there in early 2022 the nonsense with the DJ that other posters complain about had not yet happened; the swimming pool and sauna were also fine, if dated; but the real deal killer are the rooms and especially the bathrooms. Rooms were on the smaller side (in general, let alone for a near 1k price tag) and the bathrooms were absolutely 1980s-ridiculous - old, ugly tiles, wood that was swelling at every corner, and a shower that would alternate between ice cold and scalding hot (without notice, obviously...). I get that this used to be the Byblos, but oh man, those times are past; no glamor, just really old bathrooms. Never to go back to this place...
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酒店回复: Dear Guest, we have read carefully your comment for your previous stay in early 2022. Please be informed that the Hotel had a renovation program this summer and before reopening. The bathrooms have been partially redone and the carpets in all the common areas as well. New electronic locks have been installed and many works carried out. We would be happy to welcome you for your next stay and help you rediscover our Hotel. Best Regards, The Management
4.0分
家庭亲子
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This hotel is conveniently situated on the Jardin Alpin and was our first return trip to Courchevel since 2020. We hadn't stayed here before but they were prepared to take 3 of us for a long weekend. Our Prestige room was spacious and comfortable and had a pleasant but not far reaching view from the balcony. Our daughter's single room was relatively small but comfortably appointed. Disappointingly there were 3 non working light bulbs in our room which made the lobby area very dark. We reported the one in the lobby to reception but it wasn't dealt with during our stay. The concierge desk were helpful and efficient booking our taxi transfers from and to Geneva airport and sorting out ski passes. The ski room was excellent with really helpful, friendly staff and very good equipment. The hotel had a great swimming pool as well as steam room and saunas. The breakfast buffet with an eggs and crepe bar was one of the best we have had in a hotel in Courchevel. We had dinner in the restaurant every night and the food was excellent especially the fondues. The service was very also very good. Our only major complaint was the bar where the music was so loud it was virtually impossible to have a conversation. Given the average age of the clientele in the hotel the choice of music was rather surprising. Even our daughter complained about the volume of the music. We could hear the beat from this music in our bedroom 3 floors higher up. There was no quiet area for those of us that didn't want to listen to night club type music. This is the one thing that would make us look elsewhere for our next trip.
1.0分
朋友出游
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Visited this hotel today to see a friend who is staying at the hotel. The doorman was very friendly and helpful. I asked for a cup of coffee whilst I waited for my friend to go skiing, but I was refused that cup. Apparently I could only have a cup of coffee if I bought a 45 EURO breakfast. Shocking and appalling for "five star" hotel. I did request my car to be charged all day whilst we were skiing - The hotel only had a 3 pin plug. These days it is unacceptable for a "Five Star" Hotel, not to have a proper charging facilities for an electric car. Coffee really took the cake.
5.0分
家庭亲子
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Nous avons passé un séjour magnifique dans cet hôtel que nous découvrions à courchevel . Personnel souriant et accueillant , un accès aux pistes facile et nous avons apprécié manger les gâteaux maisons et crêpes au tea time , top pour les enfants et parents accompagné de la musique du DJ…..
4.0分
情侣出游
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Séjour de fin d’année agréable malgré quelques points négatifs… Hôtel agréable,chaleureux,décoration moderne Petit déjeuner copieux et varié Demi-pension correcte mais peu de choix Équipes agréables et souriantes Par contre une chaleur horrible dans les chambres (obligés de dormir porte fenêtre ouverte) et dans le couloir encore pire… Les salles de bains sont à refaire car plutôt vieillottes Repas du jour de l’an excellent mais peu d’ambiance a part 2,3 danseuses soit disant présence d’un DJ mais à 1h30 en sortant du restaurant : personne. En règle générale pas mal d’attente ( a l’apéritif le soir,au tea time…)
服务一般，需要帮忙叫出租车都叫不到，还是让其他的酒店帮忙叫到的。
五星级世界的独特体验......无可挑剔的欢迎，这个地方独特的美丽，还有神奇的景色……我们吃过的最好的早餐……真是一个选择！水疗中心太棒了！我们沉浸在幸福的泡沫之中💞 一次顶级的住宿体验！
去年冬天的美好家庭时光！房间、膳食、游泳池……。非常幸运能够拥有一支充满爱心、微笑的团队...期待再次与其他朋友一起体验这种体验。
这是我们自 80 年代以来就一直来的一家酒店，当时它还是比布鲁斯 (Byblos)。即使它变成了雪宫（Palace Des Neiges），直到 2020 年，也就是我们上次来的时候，它仍然很棒。从那时起，它被一个新团体接管，标准直线下降。服务：以前，作为每年的游客预订多个房间，我们受到了热烈的欢迎。这次办理入住手续很糟糕。我们一直要求并收到一个特定的房间，这次他们没有任何记录。现在每个房间需要 1400 欧元的押金，但不接受美国运通卡。走进我们的房间后，我们发现有几个房间没有暖气，需要更换。我们被告知去其他房间会额外收费，尽管事实上暖气等基本设施根本不起作用。房间：如上所述，由于暖气不起作用，或者房间比我们之前住的小得多，我们需要为我们的一些人换房间。进入房间后，我们中的一些人发现淋浴会改变温度戏剧性地，我们会突然被冷水或热水冲洗。两个房间的浴缸都没有插头，这个问题需要一段时间才能解决。对于那些尝试使用电视的人来说，有些人发现他们根本无法在晚上收看任何频道。我们每次都必须报告这些问题，而且响应时间很慢。餐厅：原本是住在这里的一大亮点，现在却成了它的弱点。半食宿的住宿，晚上只提供一道菜，否则从菜单上选择的菜肴通常需要额外付费。除了现在食品的质量非常低之外，这一切都不一定是问题。一天晚上，包含的菜肴是鲑鱼菜肴，但我们可以选择鸡肉。我们中的一些人吃了鲑鱼，其他人则吃了鸡肉。菜品一模一样，包括令人不快的酱汁，但蛋白质除外。 Lounge：曾经是一个舒适、温馨、精致的晚上住宿的地方，由于现在坚持大声播放俱乐部音乐而失去了所有魅力（另一条评论也提到了这一点）。钢琴曾经是一些餐前饮料的美妙伴奏，现在只是 DJ 台的桌子。此外，壁炉的烟雾会吹回休息室，让一切都冒烟。吸烟室通风也很差，而且通常太冷。经过所有的改变，有几个优点：滑雪室得到了很大的改善，那里的工作人员友好且乐于助人（但我相信这是与酒店分开经营的）。滑雪后的茶很好，尽管你必须忍受俱乐部的音乐。房间很干净并且维护得很好。前台的伊曼纽尔特别友好和乐于助人。总的来说，这次旅行以及所发生的所有变化/成本削减已经损害了我们对过去一年亮点的形象。明年我们将考虑其他地方。
Having been disappointed when we went in Jan/Feb 2023, we returned in December 2023. Happily, we saw a great improvement across the board! Yannick and the team in the restaurant did a great job and the half board menu was so much better than the previous time. We ate very well for the whole week. The rooms all worked well without any of the heating issues we had last time, and the ski room and aprés-ski crepes and vin chaud were excellent, backed up by wonderful staff throughout. The music in the lounge was still a bit disappointing as the piano continues to be ignored in favour of a nightly DJ, but the music selection seemed better and less intrusive to conversation. The hotel has been purchased though and will be closed for at least two years for a complete refurbishment/rebuild. Having been coming here on and off since the 80s, we’re happy that our final time at the Palace was a happy one. Good luck and thank you to all the staff for making our last stay a memorable one.
For the price they charge the hotel is almost comically bad. Actually, let me rephrase this - the bar and restaurant were actually quite fine (if overpriced), and when we stayed there in early 2022 the nonsense with the DJ that other posters complain about had not yet happened; the swimming pool and sauna were also fine, if dated; but the real deal killer are the rooms and especially the bathrooms. Rooms were on the smaller side (in general, let alone for a near 1k price tag) and the bathrooms were absolutely 1980s-ridiculous - old, ugly tiles, wood that was swelling at every corner, and a shower that would alternate between ice cold and scalding hot (without notice, obviously...). I get that this used to be the Byblos, but oh man, those times are past; no glamor, just really old bathrooms. Never to go back to this place...
This hotel is conveniently situated on the Jardin Alpin and was our first return trip to Courchevel since 2020. We hadn't stayed here before but they were prepared to take 3 of us for a long weekend. Our Prestige room was spacious and comfortable and had a pleasant but not far reaching view from the balcony. Our daughter's single room was relatively small but comfortably appointed. Disappointingly there were 3 non working light bulbs in our room which made the lobby area very dark. We reported the one in the lobby to reception but it wasn't dealt with during our stay. The concierge desk were helpful and efficient booking our taxi transfers from and to Geneva airport and sorting out ski passes. The ski room was excellent with really helpful, friendly staff and very good equipment. The hotel had a great swimming pool as well as steam room and saunas. The breakfast buffet with an eggs and crepe bar was one of the best we have had in a hotel in Courchevel. We had dinner in the restaurant every night and the food was excellent especially the fondues. The service was very also very good. Our only major complaint was the bar where the music was so loud it was virtually impossible to have a conversation. Given the average age of the clientele in the hotel the choice of music was rather surprising. Even our daughter complained about the volume of the music. We could hear the beat from this music in our bedroom 3 floors higher up. There was no quiet area for those of us that didn't want to listen to night club type music. This is the one thing that would make us look elsewhere for our next trip.
Visited this hotel today to see a friend who is staying at the hotel. The doorman was very friendly and helpful. I asked for a cup of coffee whilst I waited for my friend to go skiing, but I was refused that cup. Apparently I could only have a cup of coffee if I bought a 45 EURO breakfast. Shocking and appalling for "five star" hotel. I did request my car to be charged all day whilst we were skiing - The hotel only had a 3 pin plug. These days it is unacceptable for a "Five Star" Hotel, not to have a proper charging facilities for an electric car. Coffee really took the cake.
Nous avons passé un séjour magnifique dans cet hôtel que nous découvrions à courchevel . Personnel souriant et accueillant , un accès aux pistes facile et nous avons apprécié manger les gâteaux maisons et crêpes au tea time , top pour les enfants et parents accompagné de la musique du DJ…..
Séjour de fin d’année agréable malgré quelques points négatifs… Hôtel agréable,chaleureux,décoration moderne Petit déjeuner copieux et varié Demi-pension correcte mais peu de choix Équipes agréables et souriantes Par contre une chaleur horrible dans les chambres (obligés de dormir porte fenêtre ouverte) et dans le couloir encore pire… Les salles de bains sont à refaire car plutôt vieillottes Repas du jour de l’an excellent mais peu d’ambiance a part 2,3 danseuses soit disant présence d’un DJ mais à 1h30 en sortant du restaurant : personne. En règle générale pas mal d’attente ( a l’apéritif le soir,au tea time…)