Staff was great, however know one showed us how to utilize the butler bell. Know told us it was difficult to make resturant reservations.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback and for choosing Royalton CHIC Antigua. We’re glad to hear you felt well taken care of by our team. However, we are truly sorry that important information about your butler services and restaurant reservations was not clearly explained. Your comments help us identify where communication needs to improve to elevate our guest experience. It was a pleasure hosting you, and we hope to welcome you back for an experience that feels effortless from start to finish.Warm regards,Ivan TapiaGeneral ManagerRoyalton CHIC Antigua, An Autograph Collection All-Inclusive Resort.
4.0分
其他
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We’re a young couple, had a nice time. I’ll give you the Cole’s notes review. Food was above average, staff was not friendly or accommodating at all, diamond club really isn’t worth it, the property is quite nice. All in all if you think you’re getting a good deal on the vacation then it’s worth it.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us. We're glad to hear you enjoyed the property and found the food above average. However, we're truly sorry the service and Diamond Club experience didn’t meet your expectations. Your feedback helps us focus on where care and improvement are needed, and we’re committed to doing better. We appreciate you choosing to stay with us and hope we’ll have the chance to provide a warmer, more accommodating experience in the future.Warm regards,Ivan TapiaGeneral ManagerRoyalton CHIC Antigua, An Autograph Collection All-Inclusive Resort
3.0分
其他
Food staff is amazing. Front desk and cleaning staff weren’t that great. Food was good and views from the pool was amazing.
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酒店回复: Dear Valued Guest,Thank you for sharing your experience with us. We’re happy to know you enjoyed the food and the stunning pool views, and we truly appreciate your recognition of our food and beverage team. However, we sincerely apologize that your interactions with the front desk and housekeeping teams did not reflect the level of care and attentiveness we aim to provide. Please know your feedback is taken seriously, and we will address these concerns with urgency to ensure a more seamless and welcoming experience moving forward.Warm regards,Ivan TapiaGeneral ManagerRoyalton CHIC Antigua, An Autograph Collection All-Inclusive Resort
1.0分
其他
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The people/ some staff members were very very nice and helpful
The overall management is unorganized and lack communication, which affects your vacation
Paying for all-inclusive, and had to go of the resort to get a proper dinner every night, is not right.
The food suck big time, very poor standards of food.
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酒店回复: Dear Valued Guest, We sincerely apologize for the shortcomings you experienced, particularly regarding food quality and overall communication. Providing exceptional dining and seamless service is a priority for us, and your feedback is invaluable in guiding improvements across these areas. Please know we are actively working to elevate our standards and ensure every guest enjoys the all-inclusive experience they expect. We hope to have the opportunity to welcome you back for a stay that truly reflects our commitment to excellence.Warm regards, Ivan Tapia General Manager Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort
这里原来是个养生会所，水疗（spa）真是太棒了，特别要提一下肯尼思（Kenneth），他很出色。免费的瑜伽课是开始一天的好方式，酒店的活动，比如舞蹈游戏等也很棒，员工都非常乐于助人。
我和我丈夫在全新开业的 Royalton Chic 度过了一个美妙的宅度假。酒店经过了精美的翻修，拥有极佳的公共区域，而且所有这一切都坐落在一片优质的白色沙滩上。年轻的员工们热情友好。服务水平高于平均水准。所有餐厅的食物都达到了高品质标准。我们对美味的加勒比美食尤其满意，这真是一次超棒的享受。
他们需要改善体育酒吧。
在高峰期应该多开放一些餐厅。
海滩酒吧和泳池酒吧总是缺少冰块、啤酒和某些酒精饮料。
阳光、大海、沙滩……正是医生开的药方。
11月20日下午3点半左右，我入住的房间很脏，我告诉了值班主管，但她根本不在乎。她一点也不帮忙，我以后绝对不会再住这家酒店了。食物只有6分（满分10分），酒店的维护也需要好好改进，餐盘总是堆在走廊外面，清洁速度太慢。人们攒钱度假，我真不应该在生日这天入住一个脏兮兮的房间。酒店既没有主动提出升级房间，也没有试图弥补他们的错误。退房时我和区域经理说了这件事（他们居然要收150美元的腕带保管费，真是疯了！）。他说他会联系酒店，但到现在5天过去了，我还没收到任何消息。入住这家酒店风险自负。
这家度假村档次不高，服务也不稳定。酒店环境不够干净，很多室外区域都散落着食物残渣、塑料杯和吸管。沙滩也不干净，而且经常没有毛巾可用。餐厅等餐时间极其漫长，食物品质也参差不齐。总而言之，这是一次令人失望的住宿体验。
Staff was great, however know one showed us how to utilize the butler bell. Know told us it was difficult to make resturant reservations.
We’re a young couple, had a nice time. I’ll give you the Cole’s notes review. Food was above average, staff was not friendly or accommodating at all, diamond club really isn’t worth it, the property is quite nice. All in all if you think you’re getting a good deal on the vacation then it’s worth it.
Food staff is amazing. Front desk and cleaning staff weren’t that great. Food was good and views from the pool was amazing.
The people/ some staff members were very very nice and helpful
The overall management is unorganized and lack communication, which affects your vacation
Paying for all-inclusive, and had to go of the resort to get a proper dinner every night, is not right.
The food suck big time, very poor standards of food.