酒店回复: Dear Guest,Thank you very much for choosing to stay with us and for taking the time to share your wonderful feedback.We are delighted to hear that you found our hotel clean and appreciated our convenient location near Shimbashi, Ginza, and Hibiya. It is also truly encouraging to know that you felt the breakfast exceptional value and that you would highly recommend us.Your kind words mean a great deal to our team, and we are honored to be considered one of your top choices for best value in Japan.We look forward to welcoming you back on your next visit and providing another excellent experience.Mercure Tokyo Hibiya

酒店回复: Dear Guest,Thank you very much for taking the time to share your experience with us.We are delighted to hear that you appreciated our prime location in the Ginza area, with easy access to nearby restaurants and just a short walk from Shinbashi Station. It is also wonderful to know that you found the soundproofing effective and enjoyed a quiet night’s rest. We appreciate you highlighting the option of selecting a room facing away from the street for added peace of mind.Thank you again for your thoughtful comments. We hope to have the pleasure of welcoming you back on your next visit to Tokyo.Warm regards,Mercure Tokyo Hibiya

酒店回复: Dear Guest,Thank you very much for sharing your feedback with us.We appreciate your comments regarding the room atmosphere and noise sensitivity. Please allow us to clarify that all of our rooms are designed with soundproofing to ensure a comfortable stay. However, guests with particularly sensitive hearing may occasionally notice surrounding sounds depending on room location.For future stays, we are more than happy to accommodate requests for rooms away from the railway side or on higher floors, subject to availability. Kindly let us know in advance, and our team will do their best to arrange a suitable room for your comfort.We truly value your insights and hope to welcome you again for an even more pleasant experience.Sincerely,Mercure Tokyo Hibiya

酒店回复: Dear Guest,Thank you very much for choosing our hotel and for sharing such a positive review.We are delighted to hear that you enjoyed our location with easy access to Ginza. It is also wonderful to know that you appreciated our newly renovated facilities and overall atmosphere.Your kind feedback is truly encouraging for our entire team. We look forward to welcoming you back again on your next visit to Tokyo.Warm regards,Mercure Tokyo Hibiya

酒店回复: Dear Guest,Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay with us.We are pleased that the room and ambiance met your expectations, and that our convenient location added comfort to your visit. It is also encouraging to know that our team's enthusiastic service and smooth English communication helped make your stay more enjoyable. Additionally, we are glad that you found our facilities convenient and the replenishment of amenities timely.Your kind words mean a lot to us, and they motivate our team to continue delivering the best experience to all our guests.We sincerely look forward to welcoming you back again soon.Best Regards,Mercure Tokyo Hibiya

酒店回复: Dear Guest,Thank you very much for taking the time to share your wonderful feedback and for rating your stay a perfect 10 out of 10. We are truly delighted to know that you enjoyed our convenient location near the Ginza district, appreciated the design of our lobby, and found your room to be spacious and clean by Tokyo standards.It is also a pleasure to hear that our family-friendly policies made your stay more comfortable when traveling with children.Your kind words are a great encouragement to our entire team, and we will continue striving to provide every guest with a pleasant and memorable experience.We look forward to welcoming you and your family back to Mercure Tokyo Hibiya on your next visit to Japan.Warm regards,Mercure Tokyo Hibiya

酒店回复: Dear Guest,Thank you very much for sharing your feedback and for choosing to stay with us. We are pleased to know that you appreciated our convenient location.Please accept our sincere apologies for any discomfort caused during your arrival experience. The safety of our guests is always our highest priority, and we would like to reassure you that our building is fully earthquake-resistant and designed in accordance with strict safety standards in Japan. The situation at that time was confirmed to be a normal and safe occurrence.We are truly sorry if the choice of words used by our staff caused any inconvenience or concern to your feelings. This was never our intention, and we will take your comments seriously to improve how we communicate with guests during such situations. We also appreciate your feedback regarding cleanliness and will share it with our housekeeping team for immediate attention.Thank you once again for your valuable comments, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,Mercure Tokyo Hibiya

酒店回复: Dear Guest,Thank you very much for sharing your feedback. We're glad to hear you appreciated the cleanliness and convenient location near Shimbashi Station.Regarding your room assignment, please be assured that all our guests are treated with equal care and respect. Higher floors are generally reserved for guests staying in our Privilege Room types, which come with additional benefits. We understand how important room preferences are and do our best to accommodate requests whenever possible.We hope to have the opportunity to welcome you again for a more satisfying experience.Sincerely,Mercure Tokyo Hibiya

酒店回复: 尊敬的宾客： 感谢您抽出时间与我们分享您的反馈。我们很高兴听到您对我们的客房和服务感到满意。 关于客房内的灯光，请注意，您可以使用床边的控制面板进行调节，以方便您使用。 至于餐饮选择，虽然乍一看似乎有限，但实际上附近有很多营业至午夜的当地餐厅。我们非常乐意根据您的要求提供个性化推荐。 我们非常感谢您的评论，并希望有机会再次欢迎您入住，享受更舒适的住宿体验。 此致， 东京日比谷美居酒店

酒店回复: Dear Guest,Thank you very much for taking the time to share your wonderful review and for rating your stay a perfect 10 out of 10. We are thrilled to know that you and your family enjoyed your time with us, especially the comfort of the room, the quiet environment despite the nearby trains, and the convenience of our location near Shimbashi Station.It’s heartwarming to hear that your child loved spending time by the window — we’re so glad it added to your family’s memorable stay. We’re also delighted that you appreciated the cleanliness of the room and the complimentary capsule coffee.We truly appreciate your kind words and look forward to welcoming you and your family back to Mercure Tokyo Hibiya for another pleasant stay soon.Warm regards,Mercure Tokyo Hibiya