Love the amusement park is directly across from hotel entrance. Staff was friendly and welcoming. Only thing I was disappointed with was the lack of towels available in the pool area. When I asked cleaning staff for towels I was told "theres no more." I also had a bunch of ants in front of the closet in the room. Other than that. We will definitely will stay here again.
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酒店回复: Thank you for your positive feedback! We are sorry to hear that you were not provided with towels during your stay. We do have a language barrier when it comes to our cleaning staff. Nevertheless we will provide you with whatever amenities you need at the front desk. We hope to host you again soon :)
5.0分
其他
My only suggestion is seeing that the pool is small to have the last hour be adults only it was so hard to swim with a lot of kids running around
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酒店回复: Thank you for your positive feedback in regards to you stay! We always appreciate guest suggestions and will take this idea under consideration. We hope to host you again soon :)
3.0分
家庭亲子
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Although the room was small in size, it had what we needed. The kitchen area was very useful for our trip. The breakfast was good, offering delicious bisquits with sausage gravy. The pool and the pool area were clean and warm.
We had multiple problems with our room keys, being locked out of our room (or pool area/outside) multiple times. It became very frustrating after having to go to the desk three different times to "fix" it. Staff was friendly throughout our stay.
My biggest complaint was the cleanliness of the room. Luckily I brought clorox wipes, to clean the counters and inside the drawers. The lights were covered in dust, there was a towel from a past guest that had fallen next to the stove and left there. The couch was covered in brown stains, so much that I put sheets over it just to feel okay to sit on it. Lastly, the bed had visible stains on the sheets. We wouldve switched rooms but we just covered or used our own bedding.
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酒店回复: Thank you for taking the time to share your experience! We are sorry to hear that the room cleanliness was not up to our usual standards. We hope to provide you with a better experience next stay :)
3.0分
家庭亲子
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The Room was not clean. Walls dirty, bathroom dirty. Boogers in kitchen wall and bathroom not pleasant at all. No garbage on garbage. I think the supervisor needs to focus more on how the staff are cleaning rooms supervise rooms before guest comes in.
The lobby and bar área are very clean and smell good but the rooms need more attention.
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酒店回复: Thank you for your feedback! We are sorry to hear that the room cleanliness was not satisfactory with our standards. We hope you will give us another opportunity to make it up to you soon :)
5.0分
其他
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Everything were great except that they didn't have a crib for my little one year old daughter the only two cribs they had were all defective therefore my little daughter had to sleep on the floor
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酒店回复: Thank you for the positive feedback! We are sorry to hear that we did not have a working amenity for your stay. We do hope next time we will be more accommodating to your needs :)
5.0分
家庭亲子
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The breakfast is clean and fresh. The pool is nice and clean and it was just an overall great stay!!!! My and my daughter had our mother and daughter end of summer trip and it was so peaceful and relaxing
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that you and your daughter enjoyed your end-of-summer getaway with us. It’s heartwarming to know that you found the breakfast fresh, the pool clean, and your stay peaceful and relaxing overall.Creating memorable experiences for families like yours is what we strive for, and we’re so glad we could be a part of your special mother-daughter trip.We truly hope to welcome you both back again soon!
5.0分
家庭亲子
I really liked that it was 1 minute walk to the waterpark, i liked the amenities (pool, gym, free breakfast)
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酒店回复: Thank you for your fantastic 10/10 review! We're so glad to hear you enjoyed your stay with us and that our convenient location near the waterpark, along with our amenities like the pool, gym, and complimentary breakfast, made your visit even better.Your kind words mean a lot to our team, and we’re delighted that we could contribute to a positive experience.We hope to welcome you back again soon for another enjoyable stay!
3.0分
情侣出游
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The TV options were terrible. We were there 5 days and our room was Never Cleaned. Noisy. Picture window blind broke. Couldn’t lock the door from the inside, broken. Some mornings there was not a lot of choices because there wasn’t bagels, meat, eggs were just about gone.
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酒店回复: Thank you for sharing your feedback with us. I’m very sorry to hear about the issues you experienced during your stay, from the TV options and housekeeping to maintenance concerns and breakfast availability. This certainly falls short of the high standards we aim to provide our guests.Please accept my sincerest apologies for the inconvenience caused. Your comments have been shared with the relevant departments to address these matters immediately.We truly appreciate your honesty, as it helps us improve our services. If you would be open to discussing your stay further, please feel free to reach out to me directly.Thank you for giving us the opportunity to make things right, and we hope to welcome you back for a much improved experience.
4.0分
其他
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outside Philly
Stayed here while visiting Philly. The room was comfortable and quiet. Breakfast was okay with a several options. Would definitely stay here again if in the area. The Yard House restaurant nearby was great and we highly recommend it.
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酒店回复: Thank you for your thoughtful review and kind words. We’re glad to hear you found your room comfortable and quiet, and that you enjoyed the breakfast options.It’s wonderful to know you had a great experience dining at the nearby Yard House — it’s definitely a guest favorite!We look forward to welcoming you back whenever you’re in the area again.
3.0分
家庭亲子
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The hotel is actually 2 hotels in one, one side is Hawthorn and one side is LaQinta. The hotel is nice and clean on the surface. When I checked in they were very pleasant, helpful and informative. There’s an amusement park directly next door. When my daughter was ready for bed she pulled the comforter back and there were stains on it and some of the filling was coming out. I’m an understanding person, so I called the front desk and asked for another one. I was told there were no clean comforters or towels in the whole hotel. I was offered itchy blankets to cover the king size bed. But the most disappointing part was the tone and attitude of the staff. They were like so what do you want me to do about it. It was very disappointing from a Wyndham hotel.
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酒店回复: Thank you for your feedback. We're glad you found the hotel clean and check-in pleasant, but we're truly sorry for the issue with the bedding and, more importantly, the way it was handled. This is not the level of service we strive to provide. We’re addressing this with our team to ensure it doesn’t happen again. We appreciate you bringing it to our attention and hope to have the chance to better serve you in the future.
Love the amusement park is directly across from hotel entrance. Staff was friendly and welcoming. Only thing I was disappointed with was the lack of towels available in the pool area. When I asked cleaning staff for towels I was told "theres no more." I also had a bunch of ants in front of the closet in the room. Other than that. We will definitely will stay here again.
My only suggestion is seeing that the pool is small to have the last hour be adults only it was so hard to swim with a lot of kids running around
Although the room was small in size, it had what we needed. The kitchen area was very useful for our trip. The breakfast was good, offering delicious bisquits with sausage gravy. The pool and the pool area were clean and warm.
We had multiple problems with our room keys, being locked out of our room (or pool area/outside) multiple times. It became very frustrating after having to go to the desk three different times to "fix" it. Staff was friendly throughout our stay.
My biggest complaint was the cleanliness of the room. Luckily I brought clorox wipes, to clean the counters and inside the drawers. The lights were covered in dust, there was a towel from a past guest that had fallen next to the stove and left there. The couch was covered in brown stains, so much that I put sheets over it just to feel okay to sit on it. Lastly, the bed had visible stains on the sheets. We wouldve switched rooms but we just covered or used our own bedding.
The Room was not clean. Walls dirty, bathroom dirty. Boogers in kitchen wall and bathroom not pleasant at all. No garbage on garbage. I think the supervisor needs to focus more on how the staff are cleaning rooms supervise rooms before guest comes in.
The lobby and bar área are very clean and smell good but the rooms need more attention.
Everything were great except that they didn't have a crib for my little one year old daughter the only two cribs they had were all defective therefore my little daughter had to sleep on the floor
The breakfast is clean and fresh. The pool is nice and clean and it was just an overall great stay!!!! My and my daughter had our mother and daughter end of summer trip and it was so peaceful and relaxing
I really liked that it was 1 minute walk to the waterpark, i liked the amenities (pool, gym, free breakfast)
The TV options were terrible. We were there 5 days and our room was Never Cleaned. Noisy. Picture window blind broke. Couldn’t lock the door from the inside, broken. Some mornings there was not a lot of choices because there wasn’t bagels, meat, eggs were just about gone.
outside Philly
Stayed here while visiting Philly. The room was comfortable and quiet. Breakfast was okay with a several options. Would definitely stay here again if in the area. The Yard House restaurant nearby was great and we highly recommend it.
The hotel is actually 2 hotels in one, one side is Hawthorn and one side is LaQinta. The hotel is nice and clean on the surface. When I checked in they were very pleasant, helpful and informative. There’s an amusement park directly next door. When my daughter was ready for bed she pulled the comforter back and there were stains on it and some of the filling was coming out. I’m an understanding person, so I called the front desk and asked for another one. I was told there were no clean comforters or towels in the whole hotel. I was offered itchy blankets to cover the king size bed. But the most disappointing part was the tone and attitude of the staff. They were like so what do you want me to do about it. It was very disappointing from a Wyndham hotel.