Parking was ample, and the rooms were clean. Staff were friendly and helpful throughout our stay. The pool was on the smaller side, but it worked fine for us. I didn’t get a chance to check out the gym, though; from what I saw, it seemed decent.
My main issues were with the room amenities. For our group of four adults and one child, only three towels were provided, which meant an extra trip downstairs (or a call to the front desk) just to get enough. More inconvenient than anything, but still worth noting.
Breakfast had a decent selection; however, go early as items start to thin out by 9 am.
The bigger disappointment was the pillows—they were flat and uncomfortable. Everyone in my group, including my sister and her husband, who stayed in a separate suite, commented on how poor the pillows were. Honestly, I’ve stayed at cheaper motels with much better ones. For the price we paid for these suites, I expected more comfort in this area.
Overall, the layout was spacious. I'm not sure if I would ever book a Springhill Suites again because comfortable pillows and the bedding are the whole point! Overall, the stay was OK.
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酒店回复: Thank you for taking the time to share your feedback following your recent stay. We’re glad to hear you appreciated our clean rooms, friendly staff, ample parking, and the spacious layout. Your comfort is very important to us, so your insights are truly valuable.I apologize for the shortcomings you experienced. Specifically:It is unacceptable that your room was not equipped with enough towels for all guests — we should have rectified that more proactively.I’m sorry the pillows did not meet your expectations. Comfortable bedding is fundamental, and we clearly fell short there.I also appreciate your note about breakfast running low late in the morning; we will work with our team to better time refills and ensure variety throughout service.We would love the chance to make this right on a future stay. Please reach out to me directly ([Manager’s Email / Phone]) before your next visit, and I’ll personally ensure you have a more comfortable experience—right from check‑in to bedtime.Thank you again for staying with us, and for your honesty. We hope you’ll give us another opportunity to deliver the experience you expected and deserve.
4.0分
其他
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Nice place but.......
Loved the hotel. Very nice. Great bathroom and nice layout. Air conditioning is pretty loud but worked well. Mattress not so comfie. We were a bit put out by housekeeping staff as we arrived and first went to our room with luggage in hand. There were two housekeeping carts in the hall next to each other with barely enough space to get through. I asked one of the housekeepers to move her cart so ŵe could get through. She said there was enough room and would not move it. We had to step over the end of her cart and pick up our luggage to get it past. I felt this was rude. Also, sign at front desk says breakfast starts at 6am. We got there at 6:45 and we're told breakfast wasnt until 7.
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酒店回复: Thank you for taking the time to share your feedback. I’m glad you enjoyed the room layout and bathroom, and that the air conditioning worked well.I apologize for the inconvenience with the housekeeping carts. That is not the level of service we aim for, and I’ll speak with our team about maintaining clear pathways and being more cooperative when guests ask for assistance.Regarding breakfast, we do have signage posted with our weekend hours (7:00 am start). Still, I’m sorry for any confusion or inconvenience this caused. We will double check that all staff communicate those hours clearly.We truly value your input — it helps us improve.
2.0分
其他
Heat in my room didn’t work. I spent 4 hours waiting for someone to come take a look. Ended up being moved to a different room and heat still wasn’t the best.
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酒店回复: Thank you for sharing your experience. I sincerely apologize for the inconvenience you faced during your stay. Experiencing heating issues, especially during colder months, can be both uncomfortable and frustrating. I appreciate your patience as we worked to address the situation.Please know that your feedback has been shared with our maintenance team to ensure that such issues are promptly identified and resolved in the future. We are committed to providing a comfortable environment for all our guests, and your experience highlights areas where we can improve.If you choose to stay with us again, please don't hesitate to reach out directly. I would be more than happy to personally ensure your accommodations meet your expectations.
4.0分
其他
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Family getaway
The hotel is new, clean and in a great location. We enjoyed the nice sitting area outside (when it wasn’t raining). The pool is small and our A/C didn’t work when we arrived. It took several phone calls to the front desk but finally got maintenance. The staff was friendly and apologetic. The room was spacious and we loved having the trundle bed option.
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酒店回复: Thank you for sharing your feedback. We’re delighted you enjoyed our clean, new hotel in a great location and that the spacious room with a trundle bed worked well for you.We apologize for the issue with the A/C—and that it took multiple calls to address. Your comments have been shared with our team so we can resolve matters like this faster in the future.Thank you, too, for your kind words about our staff. We hope to welcome you back soon for a flawless stay.
5.0分
情侣出游
The hotel is very clean. The staff were nice and helpful. The breakfast was good and there were options. I would definitely recommend it to anyone.
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酒店回复: Thank you for your kind review! We're thrilled to hear that you found our hotel very clean, enjoyed our helpful and friendly staff, and appreciated the variety and quality of our breakfast options. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit
5.0分
家庭亲子
Everything was clean breakfast options were delicious and the staff was very friendly and helpful would definitely stay here again!
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酒店回复: Thank you for sharing your positive experience! 😊 It's wonderful to hear that your stay was comfortable and that the breakfast options met your dietary needs.
5.0分
家庭亲子
Good parking. Great lobby. Roomy. Nice quality breakfast. Room was large and very modern. Will stay at this chain again!
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酒店回复: Dear Barbara,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and found our parking convenient, the lobby inviting, and the rooms spacious and modern. It's also fantastic to know that you appreciated our quality breakfast!Your kind words mean a lot to us, and we are so happy that you plan to stay with our chain again. We look forward to welcoming you back on your next visit!
5.0分
其他
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Great Hotel Stay
My family and I stayed for 1 night here. It was spotless and quiet. The breakfast had different choices. I was impressed that it had gluten-free muffins. I would recommend this hotel. It was also in a great location.
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酒店回复: Thank you for sharing your positive experience! 😊 It's wonderful to hear that your stay was comfortable and that the breakfast options met your dietary needs.
5.0分
其他
Very nice Stay! First time and I definitely recommend if needing to stay near Menomonee Falls.
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酒店回复: Thank you for sharing your positive experience! 😊 It's wonderful to hear that your first stay near Menomonee Falls was enjoyable.
我们来这座城市是为了参加一场葬礼，而这家酒店地理位置非常理想。一切都非常棒。免费早餐很好，用餐区保持得很干净，食物也一直补充得很充足。如果再来这个地区，我们肯定还会选择住在这里。
Parking was ample, and the rooms were clean. Staff were friendly and helpful throughout our stay. The pool was on the smaller side, but it worked fine for us. I didn’t get a chance to check out the gym, though; from what I saw, it seemed decent.
My main issues were with the room amenities. For our group of four adults and one child, only three towels were provided, which meant an extra trip downstairs (or a call to the front desk) just to get enough. More inconvenient than anything, but still worth noting.
Breakfast had a decent selection; however, go early as items start to thin out by 9 am.
The bigger disappointment was the pillows—they were flat and uncomfortable. Everyone in my group, including my sister and her husband, who stayed in a separate suite, commented on how poor the pillows were. Honestly, I’ve stayed at cheaper motels with much better ones. For the price we paid for these suites, I expected more comfort in this area.
Overall, the layout was spacious. I'm not sure if I would ever book a Springhill Suites again because comfortable pillows and the bedding are the whole point! Overall, the stay was OK.
Nice place but.......
Loved the hotel. Very nice. Great bathroom and nice layout. Air conditioning is pretty loud but worked well. Mattress not so comfie. We were a bit put out by housekeeping staff as we arrived and first went to our room with luggage in hand. There were two housekeeping carts in the hall next to each other with barely enough space to get through. I asked one of the housekeepers to move her cart so ŵe could get through. She said there was enough room and would not move it. We had to step over the end of her cart and pick up our luggage to get it past. I felt this was rude. Also, sign at front desk says breakfast starts at 6am. We got there at 6:45 and we're told breakfast wasnt until 7.
Heat in my room didn’t work. I spent 4 hours waiting for someone to come take a look. Ended up being moved to a different room and heat still wasn’t the best.
Family getaway
The hotel is new, clean and in a great location. We enjoyed the nice sitting area outside (when it wasn’t raining). The pool is small and our A/C didn’t work when we arrived. It took several phone calls to the front desk but finally got maintenance. The staff was friendly and apologetic. The room was spacious and we loved having the trundle bed option.
The hotel is very clean. The staff were nice and helpful. The breakfast was good and there were options. I would definitely recommend it to anyone.
Everything was clean breakfast options were delicious and the staff was very friendly and helpful would definitely stay here again!
Good parking. Great lobby. Roomy. Nice quality breakfast. Room was large and very modern. Will stay at this chain again!
Great Hotel Stay
My family and I stayed for 1 night here. It was spotless and quiet. The breakfast had different choices. I was impressed that it had gluten-free muffins. I would recommend this hotel. It was also in a great location.
Very nice Stay! First time and I definitely recommend if needing to stay near Menomonee Falls.