酒店回复: Dear William,Thank you for taking the time to share your feedback regarding your recent stay. We are genuinely sorry to hear that your experience did not meet expectations and that you felt it necessary to depart early.We deeply regret that the noise level impacted your ability to rest comfortably. We are also addressing your concerns about the people around the property to ensure everyone feels secure during their stay.We understand your frustration regarding the refund process between the hotel and your booking provider. We want to assure you that the details of your stay are being reviewed internally by our management team to see what action can be taken from our side.We hope to earn your trust and provide a smoother, more enjoyable experience next time. We would be grateful for another opportunity to welcome you back Sincerely,avid hotel Austin NW LakelineManagement Team
酒店回复: Hi Marquita,Thank you for sharing your feedback. We are truly sorry and deeply concerned that you woke up to ants in your bed. This is unacceptable, and we sincerely apologize for the initial inadequate response from our front desk. We are taking immediate action to address pest control and staff training to ensure we provide a clean environment and empathetic service. We hope to earn your trust and provide a smoother experience next time.Warmly,Management Team
2.0分
商务出差
原文
翻译提供方：Google
对我的选择不满意
我对他们办理入住的时间太长感到非常不满！
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酒店回复: Thank you for your feedback. We are so sorry to hear you were unhappy with your choice, Amgad. Please accept our sincere apologies for the excessive time it took to check you in. We understand this is a frustrating start to a stay, and we are reviewing our front desk procedures and training to ensure check-in is swift and seamless. We hope to earn your trust and provide a smoother experience next time at the avid hotel Austin NW Lakeline by IHG.
5.0分
其他
原文
翻译提供方：Google
很新，很干净，早餐简单但足够。
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酒店回复: Thank you for your excellent rating, Roberto! We are happy you enjoyed the cleanliness and the breakfast at the avid hotel Austin NW Lakeline. We hope to see you again soon at avid hotel Austin NW Lakeline.
2.0分
其他
原文
翻译提供方：Google
枕头一口气很大，床上用品也不好，总之不会再去了。
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酒店回复: Hello Yan. We're sorry to hear about your experience with the pillows and bedding. We are committed to ensuring a comfortable stay for all our guests and will address these issues promptly. Your input is invaluable to us as we strive to improve. We hope you'll consider giving us another chance in the future.
4.0分
其他
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Overall a good stay.
Pros: The hotel was very clean since it was recently built and staff was very friendly. Room was clean and a little small but I was solo so didn’t bother me too much. There was free parking at the hotel and food/grocery stores were nearby. Not too far from downtown Austin. Breakfast was a grab and go service. Choice of bagels, toast, cereal or premade breakfast sandwiches. Worked for me since I was in a hurry most mornings.
Cons: I was on the second floor but there was a problem with ants. The floor was not sealed properly and there were ants all over the bathroom floor. The walls were very thin and the floors were hardwood. I could hear people on the floor above me and beside me walking around in their rooms and could hear their conversations.
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酒店回复: Hi Andrianne,Thank you for recognizing our clean facilities and friendly staff. We sincerely apologize for the disturbance caused by the noise and for the unacceptable issue you experienced in your bathroom. We have immediately contacted our pest control team and assigned maintenance to inspect and seal the affected areas in your former room. We are also actively reviewing measures to minimize sound transmission between rooms.We hope to earn your trust and provide a smoother experience next time at the avid hotel Austin NW Lakeline.Warmly,Management Team
4.0分
商务出差
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The room was clean vut our dirst room has ants. They quickly moved us to another room. The staff was really nice. The roon is smaller than we thought. Overall, it was an okay place to stay.
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酒店回复: Hi Shakitia,Thank you for your feedback. We sincerely apologize that your initial room had ants, and we appreciate you bringing this to our attention. We are taking action to address this pest concern immediately. We're glad our team was able to quickly move you and that you found the staff nice. We hope to earn your trust and provide a smoother experience next time.Sincerely,Management Team
5.0分
其他
Clean hotel overall, very comfortable beds, easy parking and hotel access. I didn't see any bins for recyclables though.
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酒店回复: Hi Vanessa,Thank you so much for the wonderful rating and for choosing the avid hotel Austin NW Lakeline. We're thrilled to hear you enjoyed the comfortable beds, easy parking, and the overall cleanliness of our hotel.We appreciate you bringing the recycling bins to our attention. We are looking into the best way to implement those for our guests.The entire Team expresses our thanks, and we hope to see you soon!Warmly,avid hotel Austin NW LakelineManagement Team
干净舒适。这是我们第二次住这里了。性价比很高。
我们在Avid酒店的住宿体验非常棒！服务人员非常友好，房间宽敞，大小正适合两个人（我们订的是一张特大床），而且非常干净。酒店位置优越，靠近不错的餐厅和H Mart超市。非常棒的酒店！下次一定还会入住！
我预订了两晚住宿，但住了一晚后就不得不离开。晚上非常吵，隔壁就是高速公路，能听到隔着墙有人咳嗽，走廊里有人整晚大声说话。而且外面还有人待在外面，行为非常可疑。我联系了前台，告诉他们我离开的原因，并要求退还第二晚的房费，但他们拒绝提供帮助。他们说要联系*******，但*******根本没用，就像他们说要联系酒店一样。所以我的体验很糟糕，而且没有退款。
床上有蚂蚁
醒来发现蚂蚁在床上和我身上爬来爬去。我告诉了前台，她说我应该要求换一间房。我睡觉的时候，床上根本没看到蚂蚁。
对我的选择不满意
我对他们办理入住的时间太长感到非常不满！
很新，很干净，早餐简单但足够。
枕头一口气很大，床上用品也不好，总之不会再去了。
Overall a good stay.
Pros: The hotel was very clean since it was recently built and staff was very friendly. Room was clean and a little small but I was solo so didn’t bother me too much. There was free parking at the hotel and food/grocery stores were nearby. Not too far from downtown Austin. Breakfast was a grab and go service. Choice of bagels, toast, cereal or premade breakfast sandwiches. Worked for me since I was in a hurry most mornings.
Cons: I was on the second floor but there was a problem with ants. The floor was not sealed properly and there were ants all over the bathroom floor. The walls were very thin and the floors were hardwood. I could hear people on the floor above me and beside me walking around in their rooms and could hear their conversations.
The room was clean vut our dirst room has ants. They quickly moved us to another room. The staff was really nice. The roon is smaller than we thought. Overall, it was an okay place to stay.
Clean hotel overall, very comfortable beds, easy parking and hotel access. I didn't see any bins for recyclables though.