酒店回复: Dear William,Thank you for taking the time to share your feedback regarding your recent stay. We are genuinely sorry to hear that your experience did not meet expectations and that you felt it necessary to depart early.We deeply regret that the noise level impacted your ability to rest comfortably. We are also addressing your concerns about the people around the property to ensure everyone feels secure during their stay.We understand your frustration regarding the refund process between the hotel and your booking provider. We want to assure you that the details of your stay are being reviewed internally by our management team to see what action can be taken from our side.We hope to earn your trust and provide a smoother, more enjoyable experience next time. We would be grateful for another opportunity to welcome you back Sincerely,avid hotel Austin NW LakelineManagement Team
酒店回复: Hi Jonathan,Thanks so much for your kind words! We’re happy you enjoyed the modern room and nearby food spots. We really appreciate the recommendation and can’t wait to see you back at Avid Hotel Austin NW Lakeline.Take care,Avid Hotel Austin NW Lakeline Team
酒店回复: Hi Marquita,Thank you for sharing your feedback. We are truly sorry and deeply concerned that you woke up to ants in your bed. This is unacceptable, and we sincerely apologize for the initial inadequate response from our front desk. We are taking immediate action to address pest control and staff training to ensure we provide a clean environment and empathetic service. We hope to earn your trust and provide a smoother experience next time.Warmly,Management Team
4.0分
家庭亲子
原文
翻译提供方：Google
酒店很干净。早餐不错，但品种需要丰富一些。可惜这家酒店没有泳池。
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酒店回复: Hi Yanela,We appreciate you noting the cleanliness of the hotel. We are sorry the breakfast variety wasn't what you hoped for; your feedback is being shared with our food and beverage team to look into expanding our offerings. While we don't have a pool, we constantly evaluate our amenities to offer the best experience. We hope to earn your trust and provide a smoother experience next time.Warmly,avid hotel Austin NW Lakeline Management Team
5.0分
其他
原文
翻译提供方：Google
很新，很干净，早餐简单但足够。
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酒店回复: Thank you for your excellent rating, Roberto! We are happy you enjoyed the cleanliness and the breakfast at the avid hotel Austin NW Lakeline. We hope to see you again soon at avid hotel Austin NW Lakeline.
2.0分
其他
原文
翻译提供方：Google
枕头一口气很大，床上用品也不好，总之不会再去了。
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酒店回复: Hello Yan. We're sorry to hear about your experience with the pillows and bedding. We are committed to ensuring a comfortable stay for all our guests and will address these issues promptly. Your input is invaluable to us as we strive to improve. We hope you'll consider giving us another chance in the future.
3.0分
家庭亲子
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The walls are VERY thing. We were trying to sleep and could hear the people next door talking (and not very loud either) and their TV. There was mold in the shower. There are no toiletries like you regularly find in most hotels. No shower cap, nothing. It was just okay to stay for a night but we did not sleep well. I’m still waiting for my deposit refund… I had asked for a receipt but they said they don’t have any. That was very strange…
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酒店回复: Hi Nancy,Thank you for sharing your experience. We’re very sorry for the issues you encountered with noise, the shower, and the toiletries. Your feedback is important, and we’ll review these concerns with our team to improve. Regarding your deposit and receipt, we’ll follow up immediately to make sure everything is resolved. We appreciate your patience and hope you might give us another chance in the future.Warmly,avid hotel Austin NW Lakeline Team
4.0分
其他
Was ok but just for a few nights. We stayed 5 nights, asked for turn down service a few time just got it once.
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酒店回复: Thank you for staying with us, Jorge. We appreciate you taking the time to share your experience. I am sorry to hear that your request for service was not met consistently. That is not the standard we want for our guests, especially during a longer stay. Your feedback helps us address this with our team so we can do better. We hope to have the chance to provide you with a smoother experience in the future.Best, avid hotel Austin NW Lakeline Management Team
干净舒适。这是我们第二次住这里了。性价比很高。
我们在Avid酒店的住宿体验非常棒！服务人员非常友好，房间宽敞，大小正适合两个人（我们订的是一张特大床），而且非常干净。酒店位置优越，靠近不错的餐厅和H Mart超市。非常棒的酒店！下次一定还会入住！
我预订了两晚住宿，但住了一晚后就不得不离开。晚上非常吵，隔壁就是高速公路，能听到隔着墙有人咳嗽，走廊里有人整晚大声说话。而且外面还有人待在外面，行为非常可疑。我联系了前台，告诉他们我离开的原因，并要求退还第二晚的房费，但他们拒绝提供帮助。他们说要联系*******，但*******根本没用，就像他们说要联系酒店一样。所以我的体验很糟糕，而且没有退款。
新酒店，价格非常合理。虽然离奥斯汀市中心有点远（开车30分钟），但附近有很多餐馆和市场。酒店虽然简单，但房间风格现代，床也很舒服。我推荐这家酒店。
床上有蚂蚁
醒来发现蚂蚁在床上和我身上爬来爬去。我告诉了前台，她说我应该要求换一间房。我睡觉的时候，床上根本没看到蚂蚁。
酒店很干净。早餐不错，但品种需要丰富一些。可惜这家酒店没有泳池。
很新，很干净，早餐简单但足够。
枕头一口气很大，床上用品也不好，总之不会再去了。
The walls are VERY thing. We were trying to sleep and could hear the people next door talking (and not very loud either) and their TV. There was mold in the shower. There are no toiletries like you regularly find in most hotels. No shower cap, nothing. It was just okay to stay for a night but we did not sleep well. I’m still waiting for my deposit refund… I had asked for a receipt but they said they don’t have any. That was very strange…
Was ok but just for a few nights. We stayed 5 nights, asked for turn down service a few time just got it once.