酒店回复: Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our central location by the harbour and at the gateway to Queen Street, with shopping and the waterfront just steps away. It's wonderful to know our team made you feel welcome, and that you enjoyed both the spacious room and our breakfast offerings. We look forward to welcoming you back for another stay by the water. Best regards, Mya, Guest Relations

酒店回复: Thank you for sharing your experience. We are delighted you enjoyed the effortless connection to Auckland’s vibrant city life and the comfort of our thoughtfully designed rooms. It is always our aim to offer a stay where modern luxury meets intuitive convenience, allowing our guests to immerse themselves fully in the city. We look forward to welcoming you back for another exceptional stay at InterContinental Auckland.Warm regards,Laura, Guest Relations.

酒店回复: Thank you for your kind review! We're pleased to hear you enjoyed our waterfront location and easy access to Queen Street, along with the harbour views from your room. It's wonderful to know your overall experience met the expectations of an InterContinental stay and we look forward to welcoming you back again soon. Kind regards, Mya, Guest Relations

酒店回复: Thank you for your wonderful feedback, Jerry. We are glad to hear that you enjoyed your stay with us and in particular the breakfast selection. We look forward to welcoming you back to InterContinental Auckland in the near future.Kind regards,AndyGuest Relations

酒店回复: Thank you for your thoughtful and detailed feedback. We're truly grateful you chose to stay with us and are delighted to hear that so many elements of your experience — from the vibrant location to the attentive Club InterContinental service — made your visit to Auckland memorable.It’s especially lovely to know that you found comfort in the views from your suite and enjoyed peaceful moments watching the harbour activity with a glass of wine in hand. We're also pleased that our Chinese breakfast menu, bilingual service, and concierge support enhanced your overall ease and enjoyment.That said, we do sincerely regret that certain aspects did not meet your expectations. Your insights regarding mattress firmness and the housekeeping routine are genuinely appreciated, and we’ll be sharing them with our team as we continue to fine-tune our service offering for all guests. Please don’t hesitate in future to let us know your preferences — including linen changes or bedding requirements — either via your in-room controls or through our team at any time.We hope to welcome you back again soon for another seamless and enriching stay in the heart of Auckland.Kind regards, Mya Stratford, Guest Relations

酒店回复: Thank you for such a thoughtful and generous review! It’s wonderful to hear how much you enjoyed our prime waterfront location—One Queen Street truly is Auckland's most luxurious address, and we're so pleased it served as the perfect base for your Auckland adventures.We’re glad your family found the room spacious and restful, and that you enjoyed the Byredo amenities—many of our guests are similarly enchanted! It’s also great to know that the direct connection to Commercial Bay and its dining options added ease to your stay.Your recommendation means the world to us, and we hope to welcome you back to InterContinental Auckland again soon.Kind regards, Mya Stratford, Guest Relations

酒店回复: Thank you for your feedback. We are glad to hear that you enjoyed your stay here at InterContinental Auckland. We are disappointed to hear about your experience during check in, this is definitely not the standard that we set for our employees and I am genuinely sorry to hear about your experience. Rest assured, we take your feedback very seriously and will be following up with the team to ensure a better service standard is being provided. We look forward to welcoming you back to InterContinental Auckland in the near future.Kind regards,AndyGuest Relations

酒店回复: Thank you for such a thoughtful reflection on your stay. We're delighted you enjoyed our waterfront setting and the ease it offers, particularly for early harbour departures. It's pleasing to hear the rooms struck that balance of modern comfort and understated elegance, where refinement is felt rather than announced. We hope to welcome you back to InterContinental Auckland again soon. Kind regards,Mya, Guest Relations

酒店回复: Thank you for sharing such thoughtful feedback. We are so pleased to hear you enjoyed the variety of our breakfast buffet and that our team’s warmth and attentiveness made you feel right at home. Creating a welcoming atmosphere where every detail is taken care of is something we take pride in, and it means a great deal to know we succeeded during your stay.We look forward to welcoming you back for another memorable experience soon.Kind regards, Mya Stratford, Guest Relations

酒店回复: Thank you for sharing your feedback. From the comfort of your bedding to the convenience of our location and the attentiveness of our team, we are delighted that your stay offered moments to truly enjoy. We also appreciate your thoughts on breakfast and will continue to refine our offerings. We look forward to welcoming you back to InterContinental Auckland for another effortless and memorable experience.Warm regards,Laura,Guest Relations.