酒店回复: Thank you for your generous review! We are truly pleased to hear that your stay with us at InterContinental Auckland left such as memorable impression during your New Zealand travels. From the thoughtfully prepared breakfast to a seamless check-in experience, including support in your preferred language, it is our pleasure to ensure every detail feels considered and effortless. We look forward to welcoming you back again soon for another memorable stay.Warm regards,Laura,Guest Relations.

酒店回复: Thank you for your kind words! We are delighted you enjoyed our waterfront location, placing you moments from the marina while offering a calm and refined retreat within the city. It is especially meaningful to know our team delivered service that felt seamless and thoughtful, from efficient valet assistance to personally ensuring your belongings were settled into your room.We look forward to welcoming you back for another elevated stay in Auckland.Warm regards,Laura,Guest Relations.

酒店回复: Thank you for taking the time to leave a review! We are glad to hear our central waterfront location added to your stay at InterContinental Auckland. However, we sincerely regret the frustration caused by the dining process and the repeated disruptions to your rest. We understand how important seamless service is, and your feedback has been shared with our team to ensure future stays are effortless across all areas of the hotel. We hope to welcome you back for a more seamless experience.Warm regards,Laura,Guest Relations.

酒店回复: Thank you for taking the time to leave a review! We are delighted to know that our modern infrastructure and high standard of cleanliness enhanced your stay with us at InterContinental Auckland. We understand that expectations around facilities and brand positioning can vary greatly depending on travel experiences in different parts of the world. Our focus is on delivering a thoughtfully designed stay that reflects the international standards of InterContinental hotels while embracing the unique character of our Auckland waterfront setting, all supported by genuine and attentive service. We appreciate your feedback and hope to have the opportunity to welcome you again, allowing us to provide an experience that more closely aligns with your expectations.Warm regards,Laura,Guest Relations.

酒店回复: Thank you for sharing your experience. We are delighted you enjoyed the effortless connection to Auckland’s vibrant city life and the comfort of our thoughtfully designed rooms. It is always our aim to offer a stay where modern luxury meets intuitive convenience, allowing our guests to immerse themselves fully in the city. We look forward to welcoming you back for another exceptional stay at InterContinental Auckland.Warm regards,Laura, Guest Relations.

酒店回复: Thank you for your kind review! We're pleased to hear you enjoyed our waterfront location and easy access to Queen Street, along with the harbour views from your room. It's wonderful to know your overall experience met the expectations of an InterContinental stay and we look forward to welcoming you back again soon. Kind regards, Mya, Guest Relations

酒店回复: Thank you for your wonderful feedback, Jerry. We are glad to hear that you enjoyed your stay with us and in particular the breakfast selection. We look forward to welcoming you back to InterContinental Auckland in the near future.Kind regards,AndyGuest Relations

酒店回复: Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our central location by the harbour and at the gateway to Queen Street, with shopping and the waterfront just steps away. It's wonderful to know our team made you feel welcome, and that you enjoyed both the spacious room and our breakfast offerings. We look forward to welcoming you back for another stay by the water. Best regards, Mya, Guest Relations

酒店回复: Thank you for your thoughtful and detailed feedback. We're truly grateful you chose to stay with us and are delighted to hear that so many elements of your experience — from the vibrant location to the attentive Club InterContinental service — made your visit to Auckland memorable.It’s especially lovely to know that you found comfort in the views from your suite and enjoyed peaceful moments watching the harbour activity with a glass of wine in hand. We're also pleased that our Chinese breakfast menu, bilingual service, and concierge support enhanced your overall ease and enjoyment.That said, we do sincerely regret that certain aspects did not meet your expectations. Your insights regarding mattress firmness and the housekeeping routine are genuinely appreciated, and we’ll be sharing them with our team as we continue to fine-tune our service offering for all guests. Please don’t hesitate in future to let us know your preferences — including linen changes or bedding requirements — either via your in-room controls or through our team at any time.We hope to welcome you back again soon for another seamless and enriching stay in the heart of Auckland.Kind regards, Mya Stratford, Guest Relations

酒店回复: Thank you for such a thoughtful and generous review! It’s wonderful to hear how much you enjoyed our prime waterfront location—One Queen Street truly is Auckland's most luxurious address, and we're so pleased it served as the perfect base for your Auckland adventures.We’re glad your family found the room spacious and restful, and that you enjoyed the Byredo amenities—many of our guests are similarly enchanted! It’s also great to know that the direct connection to Commercial Bay and its dining options added ease to your stay.Your recommendation means the world to us, and we hope to welcome you back to InterContinental Auckland again soon.Kind regards, Mya Stratford, Guest Relations