酒店回复: Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our central location by the harbour and at the gateway to Queen Street, with shopping and the waterfront just steps away. It's wonderful to know our team made you feel welcome, and that you enjoyed both the spacious room and our breakfast offerings. We look forward to welcoming you back for another stay by the water. Best regards, Mya, Guest Relations
酒店回复: Thank you for sharing your experience. We are delighted you enjoyed the effortless connection to Auckland’s vibrant city life and the comfort of our thoughtfully designed rooms. It is always our aim to offer a stay where modern luxury meets intuitive convenience, allowing our guests to immerse themselves fully in the city. We look forward to welcoming you back for another exceptional stay at InterContinental Auckland.Warm regards,Laura, Guest Relations.
酒店回复: Thank you for your kind review! We're pleased to hear you enjoyed our waterfront location and easy access to Queen Street, along with the harbour views from your room. It's wonderful to know your overall experience met the expectations of an InterContinental stay and we look forward to welcoming you back again soon. Kind regards, Mya, Guest Relations
酒店回复: Thank you for your wonderful feedback, Jerry. We are glad to hear that you enjoyed your stay with us and in particular the breakfast selection. We look forward to welcoming you back to InterContinental Auckland in the near future.Kind regards,AndyGuest Relations
酒店回复: Thank you for your thoughtful and detailed feedback. We're truly grateful you chose to stay with us and are delighted to hear that so many elements of your experience — from the vibrant location to the attentive Club InterContinental service — made your visit to Auckland memorable.It’s especially lovely to know that you found comfort in the views from your suite and enjoyed peaceful moments watching the harbour activity with a glass of wine in hand. We're also pleased that our Chinese breakfast menu, bilingual service, and concierge support enhanced your overall ease and enjoyment.That said, we do sincerely regret that certain aspects did not meet your expectations. Your insights regarding mattress firmness and the housekeeping routine are genuinely appreciated, and we’ll be sharing them with our team as we continue to fine-tune our service offering for all guests. Please don’t hesitate in future to let us know your preferences — including linen changes or bedding requirements — either via your in-room controls or through our team at any time.We hope to welcome you back again soon for another seamless and enriching stay in the heart of Auckland.Kind regards, Mya Stratford, Guest Relations
1人觉得有用
5.0分
经典两张大床房
家庭亲子
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市中心皇后大街1号 足以证明酒店的位置优越 对面就是游船中心 可以订一些出海的项目
酒店虽然在市中心繁华街区 但隔音还不错 晚上挺安静的
对亲子家庭来说 两张1.6米的床足够三口甚至四口之家订一间房间
洗浴是Byredo的 好闻 洗发系列很好用 种草了
酒店与旁边的购物中心相连 穿过大堂到购物中心 再上一层 有个大食代 很多餐饮选择 吃饭很方便
总之 这家洲际性价比挺高!推荐!
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酒店回复: Thank you for such a thoughtful and generous review! It’s wonderful to hear how much you enjoyed our prime waterfront location—One Queen Street truly is Auckland's most luxurious address, and we're so pleased it served as the perfect base for your Auckland adventures.We’re glad your family found the room spacious and restful, and that you enjoyed the Byredo amenities—many of our guests are similarly enchanted! It’s also great to know that the direct connection to Commercial Bay and its dining options added ease to your stay.Your recommendation means the world to us, and we hope to welcome you back to InterContinental Auckland again soon.Kind regards, Mya Stratford, Guest Relations
酒店回复: Thank you for your feedback. We are glad to hear that you enjoyed your stay here at InterContinental Auckland. We are disappointed to hear about your experience during check in, this is definitely not the standard that we set for our employees and I am genuinely sorry to hear about your experience. Rest assured, we take your feedback very seriously and will be following up with the team to ensure a better service standard is being provided. We look forward to welcoming you back to InterContinental Auckland in the near future.Kind regards,AndyGuest Relations
酒店回复: Thank you for such a thoughtful reflection on your stay. We're delighted you enjoyed our waterfront setting and the ease it offers, particularly for early harbour departures. It's pleasing to hear the rooms struck that balance of modern comfort and understated elegance, where refinement is felt rather than announced. We hope to welcome you back to InterContinental Auckland again soon. Kind regards,Mya, Guest Relations
酒店回复: Thank you for sharing such thoughtful feedback. We are so pleased to hear you enjoyed the variety of our breakfast buffet and that our team’s warmth and attentiveness made you feel right at home. Creating a welcoming atmosphere where every detail is taken care of is something we take pride in, and it means a great deal to know we succeeded during your stay.We look forward to welcoming you back for another memorable experience soon.Kind regards, Mya Stratford, Guest Relations
4.0分
城景经典特大床房
家庭亲子
床品舒适,交通方便,出行便利,服务也挺好的,就是早餐一般
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酒店回复: Thank you for sharing your feedback. From the comfort of your bedding to the convenience of our location and the attentiveness of our team, we are delighted that your stay offered moments to truly enjoy. We also appreciate your thoughts on breakfast and will continue to refine our offerings. We look forward to welcoming you back to InterContinental Auckland for another effortless and memorable experience.Warm regards,Laura,Guest Relations.
地理位置很好 对面就是码头 旁边就是各大品牌店就是皇后街的起点 逛街感受海边🏖️(ˆ˚ˆ✿)风都不错
服务人员态度好 热情 早餐也比较丰富 房间很大 两张 1.5 米的双人床
酒店位于奥克兰中央商务区的皇后街1号,距离奥克兰火车和巴士总站仅100米,步行约2分钟即可到达,周边有众多购物和餐饮场所,靠近码头,出行便利,地理位置十分优越。
酒店设施现代且干净,部分房间配备智能灯光和窗帘控制系统,整体比较新
在奥克兰海港边,酒店位置很不错,出来就是中心皇后街房间的视野都不错,早餐单点,做的也还行,是比较稳定输出的洲际水平!
酒店很新,房间设施好。门前停车稍微不便。位置好,1层可以直通商场。早餐是半自助,餐厅出品好选择多,有中文菜单。
奥克兰好一点的酒店就是洲际和柏悦,更推荐洲际。洲际楼下就是皇后大街的起始点,不管是吃饭还是购物都很方便。餐厅早餐有中文菜单和中文服务,早餐也比柏悦更丰富些,上餐速度更快。入住和退房都有礼宾服务,省去自己搬运的麻烦。我们订的海景一卧室精致套房,房间足够大,早上一直到下午16:00左右都会有阳光洒进房间,看着窗外进出港的邮轮,坐在沙发上喝一杯红酒,很是惬意。
总结一下:优点:地理位置绝佳,有中文服务,房间干净整洁,有俱乐部酒廊。缺点:床有点过于软了,不太符合中国人对于床垫硬度的要求。服务员不会像国内一样隔天就主动更换床品,需要你留言给他,他才会给换。有两次我把用过的擦手巾和浴袍丢进浴缸想让他给换一下,结果他把浴袍从浴缸里重新挂回到挂钩上,并没有给我换新的。
市中心皇后大街1号 足以证明酒店的位置优越 对面就是游船中心 可以订一些出海的项目
酒店虽然在市中心繁华街区 但隔音还不错 晚上挺安静的
对亲子家庭来说 两张1.6米的床足够三口甚至四口之家订一间房间
洗浴是Byredo的 好闻 洗发系列很好用 种草了
酒店与旁边的购物中心相连 穿过大堂到购物中心 再上一层 有个大食代 很多餐饮选择 吃饭很方便
总之 这家洲际性价比挺高!推荐!
酒店的地理位置非常优越,视野也很好,这是本次入住最满意的部分之一。房间整体装修偏豪华,品质感不错,但房间面积相对偏小,活动空间略显局促。洗手间的设计对带小孩的家庭来说不太友好,使用起来有些不便。
服务方面体验有明显差异。一楼帮忙停车的小哥以及大堂经理态度都非常热情、友善,让人感觉被欢迎,这一点值得肯定。
但二楼负责 check-in 的一位女服务员(亚裔面孔,口音偏日本)服务体验较差。整个接待过程中态度比较冷淡,几乎全程没有表情。在一次沟通出现小问题时,她的态度明显不耐烦,甚至带有指责意味,让人感到不太舒服。我们随后向她的经理反馈了这一情况,但她的态度并未明显改善,脸色依然很难看,差点影响了整体入住体验。
总体来说,酒店硬件条件和位置都很不错,但前台服务的专业度和态度还有提升空间。希望酒店能加强对前台员工的服务培训,让整体体验与酒店的硬件水平相匹配。
📍 地理位置无可挑剔:酒店很新!赞!坐落于奥克兰市中心海滨,从房间就能欣赏到壮丽的海港景色。这里出发前往 Dolphin & Whale Safari 观鲸探险项目极为方便,码头就在步行几分钟的距离,清晨轻松出发,完全不用担心交通或赶路的压力。
🏨 住宿体验精致舒适:房间设计现代且充满质感,床品舒适,卫浴空间宽敞,细节处处体现品质。虽然酒店并非走浮夸奢华风,但低调中尽显格调。
在奥克兰住洲际酒店是最好的选择!自助早餐非常丰富,各种口味可以选择。服务生热情周到,有求必应,给人宾至如归的感觉!
床品舒适,交通方便,出行便利,服务也挺好的,就是早餐一般