酒店回复: Hi Jewel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Perrysburg. We sincerely appreciate your comments and are happy to know you had a great experience with us. We appreciate you highlighting the cleanliness of your room and the peacefulness you experienced during your stay.We also note your feedback regarding the lack of amenities such as a hairdryer and other hygiene amenities. We are constantly looking for ways to improve our guest experience, and your comments are valuable in that process.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,JoeRed Roof ManagementRediResponse Specialist
酒店回复: Thank you for choosing to stay with us and for taking the time to share your experience. It’s wonderful to hear that our accommodations exceeded your expectations, and we truly appreciate your kind words about our management and staff. We strive to provide a clean, comfortable, and welcoming environment for all our guests, and your feedback means a great deal to us. We hope to have the pleasure of welcoming you back in the future!
4.0分
家庭亲子
原文
翻译提供方：Google
大厅地毯很脏。但房间很干净。
位置交通便利。
隔音效果很好……尽管很多人进进出出，但房间内的噪音很小。
5.0分
家庭亲子
原文
翻译提供方：Google
这里有自动售货机出售食物和冰淇淋等甜点。全天提供免费咖啡。工作人员很棒！非常友善，乐于助人。
酒店回复: Thank you for staying with us, we appreciate your feedback.
5.0分
其他
原文
翻译提供方：Google
酒店就在高速公路边上。附近有一家便利店。入住和退房都很快捷。
3.0分
其他
原文
翻译提供方：Google
无烟房间有烟味。地板上有头发，空调也没插上电源。
3.0分
家庭亲子
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The stay was “ok”…
It’s not top tier. It’s clean for the most part and in decent condition. The halls smelled a little upstairs. The ice machine needed cleaning. But it was ok. It’s a good place if you just need something quick, clean and safe.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Lancaster, TX. We understand that your stay was just "ok," and we are sorry our hotel didn't meet your expectations for a top-tier experience. We're glad to hear that you found the accommodations mostly clean and safe, and we acknowledge your comments about the hallway odors and the ice machine.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
3.0分
其他
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Would NOT Stay Again
The remote was duct taped and only the power button and the volume buttons worked. The room didn't have a coffee maker like the pictures showed it would, so we had to go to the lobby area to get it, but could only tolerate sitting in the lobby to drink our coffee for a maximum of 5-7 min because then we started dripping from sweat because it was so hot and they didn't cool it sufficiently. In addition, our room air unit was insufficient as well - we lowered it but were still hot at night. The pillows were not really comfortable, but thank goodness we brought our own just in case. Overall, will not be staying at Red Roof Inn in Lancaster, TX again.
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酒店回复: Dear Guest,We sincerely apologize for the inconveniences you experienced during your stay. We’re very sorry about the issues with the remote, air conditioning, and lobby temperature. Regarding the coffee maker, it is provided only in our *Superior King* rooms, while your reservation was for a *Standard Deluxe* room, which does not include that amenity. We truly regret any confusion caused by the online photos and appreciate you bringing this to our attention.Kind regards,Red Roof Inn Lancaster, TX – Management
很棒的酒店，强烈推荐10/10
设施非常干净整洁。然而，我入住的那天晚上，凌晨1点左右有人报了警。现场停着几辆警车。这让我的入住体验很不安。我注意到入住时不需要押金。我曾在酒店行业工作过，我知道押金可以有效防止事故发生，并防止不法分子进入酒店。
相当惬意
这里相当惬意。服务不好也不坏，入住期间也没人打扰我们。房间很干净，但没指望有吹风机或其他卫生用品。我很快会再来的。
为了庆祝侄子的毕业，一家人聚在一起住了一晚。住宿条件出乎意料地好。我之前见过其他红屋顶酒店，它们的条件都很糟糕。向管理人员致敬。
大厅地毯很脏。但房间很干净。
位置交通便利。
隔音效果很好……尽管很多人进进出出，但房间内的噪音很小。
这里有自动售货机出售食物和冰淇淋等甜点。全天提供免费咖啡。工作人员很棒！非常友善，乐于助人。
酒店就在高速公路边上。附近有一家便利店。入住和退房都很快捷。
无烟房间有烟味。地板上有头发，空调也没插上电源。
The stay was “ok”…
It’s not top tier. It’s clean for the most part and in decent condition. The halls smelled a little upstairs. The ice machine needed cleaning. But it was ok. It’s a good place if you just need something quick, clean and safe.
Would NOT Stay Again
The remote was duct taped and only the power button and the volume buttons worked. The room didn't have a coffee maker like the pictures showed it would, so we had to go to the lobby area to get it, but could only tolerate sitting in the lobby to drink our coffee for a maximum of 5-7 min because then we started dripping from sweat because it was so hot and they didn't cool it sufficiently. In addition, our room air unit was insufficient as well - we lowered it but were still hot at night. The pillows were not really comfortable, but thank goodness we brought our own just in case. Overall, will not be staying at Red Roof Inn in Lancaster, TX again.