酒店回复: Estimado hóspede,Agradecemos-lhe por partilhar o seu feedback sobre a sua experiência no HomeTowne Studios & Conference Center Chicago – N Aurora/Naperville. Ficamos felizes por saber que teve uma ótima experiência connosco. O nosso objetivo é sempre oferecer um serviço de excelência e criar um ambiente agradável para os nossos hóspedes. Agradecemos profundamente o seu reconhecimento.Esperamos continuar a proporcionar-lhe ótimas experiências. A Red Roof e eu gostaríamos de agradecer novamente por publicar a sua avaliação. Esperamos voltar a recebê-lo em breve!Atenciosamente,DevineGestão da Red RoofEspecialista em RediResponse
4.0分
其他
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Hotel itself was good just in ab isolated area making it appear sketchy. The other residents were unsavory and I was asked multiple times by staff to leave a positive review ( I think because so many are negative), but it was fine for me being solo and an adult . Staff was great though
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酒店回复: Dear Appreciated Guest, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios & Conference Center Chicago – N Aurora/ Naperville. We're glad you found the hotel itself to be good and that you were satisfied with our staff. We acknowledge your feedback concerning the isolated location and other guests.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely, PrincessRed Roof Management RediResponse Specialist
2.0分
其他
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Though the staff was friendly, the room left a lot to be desired. The lighting was extremely poor. There were no hooks in the bathroom and very little counter space. The 2bath towels were very thin.
4.0分
家庭亲子
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The building and rooms were fresh and clean.
The lighting in the room was poor. The elevator made a terrible noise when it went up.
I did not like being charged $3 for booking online.
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酒店回复: Dear Wendell, Thank you for your review and your scoring regarding your stay at the HomeTowne Studios by Red Roof & Conference Center Chicago – N Aurora/ Naperville. We are happy to hear the building, and rooms were clean and fresh. Our apologies for the poor lighting in the room, the elevator was noisy and other concerns mentioned. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest, and we appreciate your business. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
4.0分
其他
Liked the kitchenette. It was as advertised, convenient, quiet, clean and comfortable. A towel bar would have been useful in the bathroom.
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酒店回复: Dear Rachel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios & Conference Center Chicago – N Aurora/ Naperville. It’s wonderful to know that the kitchenette met your needs and provided a pleasant experience during your stay. We appreciate you highlighting its convenience, cleanliness, and comfort. Your suggestion about adding a towel bar in the bathroom is duly noted for our ongoing efforts to enhance guest satisfaction.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to hosting you again in the future.Sincerely,ReyRed Roof ManagementRediResponse Specialist
1.0分
其他
I have already paid on the platform, but the hotel still charges me an additional fee of 3 US dollars per day.
3.0分
家庭亲子
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Upon arrival they had a remote check in, would be better with in person. There were no hair dryer, ironing board or iron in room. Walls in room were concrete and poorly painted. Kitchenette area in room was unfinished, no grout on tile floor, missing pieces of tile. There were pieces of pretzel crumbs in our bed when we arrived. Felt like either a college dorm room or large prison cell. They were still in process of renovating common area, and appear to be installing a lounge. No one gave us directions to the room or elevator. The elevator shook side to side and landed heavily making us think we were about to be stuck. We will not return there.
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酒店回复: Dear Keith,Thank you for sharing your feedback following your stay at HomeTowne Studios & Conference Center Chicago – N Aurora/ Naperville. We appreciate your comments and we apologize that the state of the room did not meet your expectations. We understand your concern about the absence of a hair dryer, iron, and ironing board in your room. Please be aware that your booking was for a Studio room, and unfortunately, this room category doesn't include the mentioned features. If you want to have these amenities on your next stay, please consider selecting a Suite room in the future.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your experience with us. We hope that you will choose to stay with us again and give us the opportunity to give you a better experience in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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Roaches were everywhere and when i asked for refund so i could leave. They said that they use a license exterminater and its hard to keep with that. The elevator also smelled like puke. Never again will i stay here.
4.0分
家庭亲子
It was close to relatives who lived in area next to it. It is convenient to visit them.
3.0分
其他
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ok hotel if your in a pinch
I stayed because it was cheap and I was only going to be there a night. The place is a bit out of the way and beat up. Very concerning. Not sure if I would stay here again. I needs cleaned up and updated.
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酒店回复: Dear Matthew,Thank you for your candid review of your stay at the HomeTowne Studios & Conference Center Chicago – N Aurora/ Naperville. We understand that you had some concerns about the location and condition of our property, and we sincerely apologize for any inconvenience this may have caused.At Red Roof, we are committed to providing our guests with a comfortable and enjoyable experience, so we're disappointed to have failed that with your visit, resulting in your 6/10 rating. We hope that you will reconsider your decision and give us another chance to serve you in the future. Sincerely,ShakeemRed Roof Management RediResponse Specialist
出色地
Hotel itself was good just in ab isolated area making it appear sketchy. The other residents were unsavory and I was asked multiple times by staff to leave a positive review ( I think because so many are negative), but it was fine for me being solo and an adult . Staff was great though
Though the staff was friendly, the room left a lot to be desired. The lighting was extremely poor. There were no hooks in the bathroom and very little counter space. The 2bath towels were very thin.
The building and rooms were fresh and clean.
The lighting in the room was poor. The elevator made a terrible noise when it went up.
I did not like being charged $3 for booking online.
Liked the kitchenette. It was as advertised, convenient, quiet, clean and comfortable. A towel bar would have been useful in the bathroom.
I have already paid on the platform, but the hotel still charges me an additional fee of 3 US dollars per day.
Upon arrival they had a remote check in, would be better with in person. There were no hair dryer, ironing board or iron in room. Walls in room were concrete and poorly painted. Kitchenette area in room was unfinished, no grout on tile floor, missing pieces of tile. There were pieces of pretzel crumbs in our bed when we arrived. Felt like either a college dorm room or large prison cell. They were still in process of renovating common area, and appear to be installing a lounge. No one gave us directions to the room or elevator. The elevator shook side to side and landed heavily making us think we were about to be stuck. We will not return there.
Roaches were everywhere and when i asked for refund so i could leave. They said that they use a license exterminater and its hard to keep with that. The elevator also smelled like puke. Never again will i stay here.
It was close to relatives who lived in area next to it. It is convenient to visit them.
ok hotel if your in a pinch
I stayed because it was cheap and I was only going to be there a night. The place is a bit out of the way and beat up. Very concerning. Not sure if I would stay here again. I needs cleaned up and updated.