Prepaid for a discounted reservation at the Love Hotels at Badlands National Park at Kadoka SD. When I arrived, I was charged an extra $7, the discounted amount that was not waived for prepay. I then checked into my room only to find hair covering the bottom of the pillow cases. I asked for new bedding which they said they had none available, so I was offered another room. The second room was infested with flies, as in I had half a dozen flies crawling on my body within a few minutes of sitting down and turning on the tv. The front desk clerk said that was probably the case with all the rooms, so I checked out. The clerk gave me the number to call to request a refund. I called that number 5 different times. Each time they documented my complaint, and I received a form mail stating a refund would not be issued. The last two of the five calls I spoke to a supervisor. When the first supervisor reviewed my complaint, I was told that I left because the AC didn't work. The second supervisor told me I left because the room wasn't clean. I asked to speak to someone above him, which he said there was no one above him that could handle a claim. I asked for callbacks and not form mails, but got form mails. I have since disputed the charges on my credit card. I never received nor is there a place on their website to leave a review. But make sure to read the reviews of this hotel before booking, and my suggestion would be to go elsewhere. Top to bottom the whole experience was extremely substandard.
Prepaid for a discounted reservation at the Love Hotels at Badlands National Park at Kadoka SD. When I arrived, I was charged an extra $7, the discounted amount that was not waived for prepay. I then checked into my room only to find hair covering the bottom of the pillow cases. I asked for new bedding which they said they had none available, so I was offered another room. The second room was infested with flies, as in I had half a dozen flies crawling on my body within a few minutes of sitting down and turning on the tv. The front desk clerk said that was probably the case with all the rooms, so I checked out. The clerk gave me the number to call to request a refund. I called that number 5 different times. Each time they documented my complaint, and I received a form mail stating a refund would not be issued. The last two of the five calls I spoke to a supervisor. When the first supervisor reviewed my complaint, I was told that I left because the AC didn't work. The second supervisor told me I left because the room wasn't clean. I asked to speak to someone above him, which he said there was no one above him that could handle a claim. I asked for callbacks and not form mails, but got form mails. I have since disputed the charges on my credit card. I never received nor is there a place on their website to leave a review. But make sure to read the reviews of this hotel before booking, and my suggestion would be to go elsewhere. Top to bottom the whole experience was extremely substandard.