酒店回复: Thank you so much for taking the time to share your wonderful experience with us! Your feedback is invaluable and motivates us to continue delivering the best service possible.We will look into it and make some changes as we could. We can't wait to welcome you for another memorable stay. Thank you once again for your kind words! 😊
酒店回复: Thank you for sharing your feedback. However, we must clarify that your account contains inaccuracies that do not reflect the actual circumstances of your stay. Firstly, the hotel’s location next to the highway is clearly stated in our hotel description. While we do our best to inform guests about the environment, the noise from the highway and motorcycles is an external factor beyond our control. We also provide information regarding the soundproofing features of our windows, which are designed to reduce noise, though they may not completely eliminate it.Secondly, regarding your request for a quieter room, our staff made every effort to accommodate your needs within the available options. Unfortunately, we could not guarantee complete soundproofing due to the building’s design, and we regret that it did not meet your expectations.Thirdly, the issue of bedding scent is subjective, and we use standard, hypoallergenic detergents to ensure cleanliness and comfort for most guests. We apologize if the scent was unpleasant for you, but this is a common practice to ensure hygiene and odor control.Lastly, the decision to cancel the remaining nights and the refund process are governed by our policies and the booking platform. We believe we handled your concerns professionally and transparently.While we regret that your experience did not meet your expectations, we must emphasize that your portrayal of the situation is somewhat exaggerated and does not accurately reflect the hotel’s amenities or policies. We welcome constructive feedback but ask that it be fair and based on factual information.
酒店回复: Thank you so much for taking the time to rate us. We look forward to welcoming you back on your next visit with us!
4.5分
标准2张单人床房
朋友出游
隔音不大好 枕头不舒服
但床很舒服 房间也没有怪怪的味道
可是淋浴间的墙角有黑点 看起来有点不适
酒店的大厅很高大上
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酒店回复: Thank you so much for taking the time to share your wonderful experience with us! Your feedback is invaluable and motivates us to continue delivering the best service possible.We will look into it and make some changes as we could. We can't wait to welcome you for another memorable stay. Thank you once again for your kind words! 😊
连锁酒店,推荐来双威区的朋友们居住，价格性价比很高，打车很方便，房间还不错，设备齐全，酒店大厅的工作人员态度良好，唯一不足的就是没有会说中文的工作人员，但有中文告示住店押金的问题，携程上订的价格不用另外交钱，体验感不错，会再次预定该酒店！
当初不确认这个酒店是否可以，一共6天行程分了一个三天不可退，一个三天可退，住进去第一天一夜没睡，由于这个酒店前面就是高速路的一个收费站，夜里高速路比较吵，尤其摩托车的声音，第二天跟酒店反馈想换个安静的房间没能成功，第二天又是一夜没睡，所以当天夜里赶紧取消了后面3天的订单并向携程反馈请携程帮忙协调退第一个订单未住的第三天，第三天早上携程反馈酒店方不同意退第三天，两天没睡好，果断放弃第三天不住了，浪费就浪费吧，赶紧重新订了第三天其他酒店并离店去其他酒店入住了，所以这个酒店我要差评，并提醒其他要入住的朋友注意一下几个问题：
1.酒店靠高速，夜里很吵，尤其摩托车的声音，睡眠不好的谨慎定这个酒店，后来看酒店窗户玻璃都是单面玻璃，不隔音，有拍照片为证
2.房间的隔音也不好，夜里隔壁或者楼上洗澡的水龙头水流声都能听的清楚
3.被套枕头不知道用的是不是本地人比较喜欢的一种香型洗涤剂，有点香味但是我个人闻着难受，对床品香味过敏的尤其注意
设计上运用了天然材料、柔和灯光和中性色调，营造出一种令人无比放松的氛围。
· 超凡服务：酒店员工是酒店最大的财富。从办理入住时热情的欢迎，到为我们预订了最后一刻晚餐的礼宾，每个人都细致周到、专业且真诚友善。特别要提一下前台的Aina，她让我们感觉自己是备受重视的客人。
酒店位置比较偏，周围步行可达的商店或餐馆很少，大多数住客都得靠Grab或外卖服务。停车的话每次出场都需要验证（大约3马币），这点有点不方便。优点是床和枕头都很舒服，睡得很香。总的来说，这是一家适合短期宅度假的好酒店。
入住和退房服务都非常迅速高效，整个过程不到5分钟就完成了。做得真棒！以后还会再来的。
房间很干净，不算特别大。
水流很足。房间外面有Coway饮水机，取冷热水都很方便。
就是垃圾桶没有垃圾袋。
其他都还好。
谢谢！
很满意，干净，设备很新，服务人员们都很热情，满意
隔音不大好 枕头不舒服
但床很舒服 房间也没有怪怪的味道
可是淋浴间的墙角有黑点 看起来有点不适
酒店的大厅很高大上
毛巾是湿的，还挂在淋浴杆上。洗漱用品上也有牙膏污渍。不过前台反应很快，送来了干净毛巾，但没把湿毛巾收走。另外，走廊也很吵，都是大声喧哗的中国游客，尽管前台去提醒他们小声点，也没什么用。
性价比高。如果再去八打灵再也，我还会再订这家酒店的👍👍