酒店回复: Dear Jioao,Thank you for taking the time to share such a detailed review of your stay with us. Your comments regarding our location, facilities, and service are greatly appreciated, as they help us to better understand the guest experience.We’re pleased to hear that you found our location convenient for Haymarket Station and enjoyed the nearby amenities. At the same time, we take note of your feedback regarding the ground floor accommodation, cleanliness, and the performance of the air conditioning and bathroom facilities. We will ensure these points are shared with our housekeeping and maintenance teams so that improvements can be made.We regret that your room allocation did not fully meet your expectations, and we understand how important comfort and environment are to the overall stay. Your observations about noise near certain rooms and your comments on shower functionality will also be carefully reviewed.Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide an experience that meets — and exceeds — your expectations.Regards,LewisDuty manager

酒店回复: 亲爱的 Hoon， 感谢您与我们分享您的想法。我们对因清洁疏忽而造成的不便深表歉意。我们很高兴您对房间感到满意，并赞赏我们的位置和员工的努力。您的评论对我们很有价值，我们希望将来能再次欢迎您，为您提供更好的体验。 诚挚问候， 前台

酒店回复: 尊敬的客人， 感谢您抽出时间与我们分享您的反馈。对于您最近在 Four Points 住宿期间遇到的令人失望的体验，我们深表歉意。您的担忧对我们至关重要，我们深感遗憾，我们未能满足您的期望。 关于您强调的​​问题： 我们对您浴室缺乏基本洗漱用品造成的不便深表歉意。这当然不是我们努力提供的服务水平。我们理解您一定感到的沮丧，我们对给您带来的不便深表歉意。请放心，我们正在审查我们的程序，以确保将来不会发生此类疏忽。 我们了解您的体验让您感到不满意，我们对您可能遇到的任何不便或沮丧深表歉意。您的反馈对我们来说非常宝贵，因为我们不断努力改善我们的服务和客人体验。 再次对您入住期间的不足之处表示歉意。我们真诚希望有机会恢复您对我们酒店的信心，并为您提供您应得的非凡体验，如果您将来再次选择入住我们酒店的话。 诚挚问候， 接待处

酒店回复: Thank you for taking time to leaving a feedback to us. We hope we will welcome you back again at Four Points by Sheraton. Kind regards, ReceptionKind regards, Reception