Hate leaving so-so reviews, but the front desk staff was not particularly friendly — especially the guy who checked us in when we arrived around 7pm (grumpy, not saying hello or anything kind). The room was clean and well stocked, but we had an unpleasant surprise when we discovered the toilet was not fully anchored to the floor and could rock back and forth. Reported this to front desk staff during checkout and no one offered so much as an apology for the inconvenience — which I reported in a friendly manner. Would have given this location a 5-star review if the staff had been nicer.
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酒店回复: Debra, thank you for sharing your feedback. We’re glad you found your room clean and well stocked, but we’re sorry to hear your experience with our team and the maintenance issue didn’t measure up to expectations. Your comments are important to us, and we’ll review them with our management team to ensure we’re providing the level of service our guests deserve. We appreciate your honest input and hope you’ll consider staying with us again.
5.0分
其他
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Clean, all Dove supplies was wonderful, comfortable beds, great breakfast! They served Jimmy Dean sandwiches and all of the typical breakfast items and snacks like granola bars. Would def stay again.
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酒店回复: Thank you, Lina! We’re so glad you enjoyed your stay at avid Chattanooga South-Ringgold, especially the comfortable beds, breakfast, and amenities. Your kind words mean a lot to our team, and we look forward to welcoming you back soon.
3.0分
家庭亲子
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Mediocre furniture. Noisy metal bedsprings. Though a newer property, carpet worn and shabby. If you are looking for a prematurely aged euro discount hotel wannabe, this was it.
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酒店回复: David, thank you for sharing your feedback. We're sorry your experience wasn't as expected, and we appreciate you taking the time to let us know your thoughts. Your comments have been shared with our team as we continually work to enhance the guest experience.
4.0分
朋友出游
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The staff and cleanliness and comfort of rooms was wonderful. Loved the spacious updated bathroom.
A hot breakfast was lacking in variety. The coffee was provided 24 hrs because no coffee makers in room which wasn’t a big deal. I never use it anyways. The coffee machine grinds beans and brews fresh every cup. It was very good. The staff were there to clean tables that had been used right away - was impressed. Did have drinks and snacks for purchase at check-in area. $$$
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酒店回复: LINDA, thank you for sharing your feedback. We're glad to hear you were pleased with our team's hospitality, the cleanliness and comfort of your room, and the in-lobby coffee service. We appreciate your comments about breakfast variety and other amenities, as they help us continue to improve. We hope you'll consider staying with us again.
5.0分
其他
Very nice hotel. Friendly staff. The only thing is the breakfast, i think they can do better on that. Otherwise, i loved my stay there.
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酒店回复: Lyra, it’s wonderful to hear you had a great time at avid Chattanooga South-Ringgold. The team members appreciate your kind words and value your feedback regarding your morning meal experience. Everyone looks forward to welcoming you back for another enjoyable visit.
1.0分
商务出差
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Word of caution: this location has problems taking third party booking. Multiple others arrived at the hotel using *******, other booking apps. The hotel had no records of the reservation. After an hour with ******* trying to get the hotel to take the reservation I had to book directly with the hotel and get refund from *******.
The clerks this morning explained that IHG computers don’t send the ******* or third party app reservations thru. Sometimes the hotel clerk can call IGh and get it directly “pushed” thru. But the IHG system does not sent the reservations without asking. The clerk who checked me either did not know that or did not want to tell me he could that. He kept telling me it was ******* fault. Although multiple other people with other travel site bookings had the same problem. He only seemed to want have book with the hotel itself.
Hotel itself was clean and safe. But given the issues with booking won’t be back.
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酒店回复: We do apologize for the inconvenience this may have caused you. Due to system updates out of our control reservation are not transferring over in a timely manner. We are work with support to get this handle as soon as possible.
5.0分
其他
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Room was cleaned and fresh. Breakfast was really good, fresh and had many options. Not the common type of continental breakfast you find everywhere, this was good. Staff was friendly, very kind specifically Ginger- she was AMAZING to my family specially my daughter- very sweet lady!!
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酒店回复: Elizabeth, it’s wonderful to hear you had a great time at avid Chattanooga South-Ringgold. The team is glad the accommodations felt inviting and that breakfast exceeded your expectations. Ginger will be especially happy knowing she made a positive impression on your family. Thank you for choosing avid Chattanooga South-Ringgold!
我们从佛罗里达返家途中，这家酒店正好是中途点。地理位置优越，是一个非常舒适的过夜之处！早餐不错，虽然选择不多。我们下次肯定还会再来。
非常干净整洁的酒店。早餐选择足够多。我希望他们能提供速溶热巧克力，因为我不喝咖啡。
超级干净、现代又友好！早餐也很棒！
我看到服务员打扫房间时，床单被罩都换掉了。这让人很放心，尤其是在离开一家明显没打扫干净的酒店之后。
很喜欢酒店提供的额外用品——比如多芬洗护用品和卸妆湿巾。旅行途中能遇到这些贴心的小细节真是太好了。
早餐——我们有炒蛋、煮蛋、培根、炸土豆、几种麦片（配普通牛奶和杏仁奶）——我很喜欢。还有贝果、松饼、各种水果、燕麦粥（有很多配料可选）、格兰诺拉麦片棒、四种不同的果汁，以及蛋白酸奶（这对正在减肥的人来说简直太棒了）。我可能漏掉了一些东西。负责早餐的那位女士也超级友好。
咖啡是用一台高档咖啡机现场研磨的，还有几种不错的奶精可选，不只是半奶半奶。
饮水机——这对我们来说太方便了。
无障碍设施——一流。我们家有一位全职轮椅使用者，房间非常大。我们通常都订标准间，但这次他们有价格一样的无障碍客房，所以我们当然订了。房间里有淋浴座椅，浴室也很大。所有饮料机的按钮都比较低，方便使用者操作。正是这些小细节让残疾人的生活更加便利。
Avid 现在是我们最推荐的住宿！
Hate leaving so-so reviews, but the front desk staff was not particularly friendly — especially the guy who checked us in when we arrived around 7pm (grumpy, not saying hello or anything kind). The room was clean and well stocked, but we had an unpleasant surprise when we discovered the toilet was not fully anchored to the floor and could rock back and forth. Reported this to front desk staff during checkout and no one offered so much as an apology for the inconvenience — which I reported in a friendly manner. Would have given this location a 5-star review if the staff had been nicer.
Clean, all Dove supplies was wonderful, comfortable beds, great breakfast! They served Jimmy Dean sandwiches and all of the typical breakfast items and snacks like granola bars. Would def stay again.
Mediocre furniture. Noisy metal bedsprings. Though a newer property, carpet worn and shabby. If you are looking for a prematurely aged euro discount hotel wannabe, this was it.
The staff and cleanliness and comfort of rooms was wonderful. Loved the spacious updated bathroom.
A hot breakfast was lacking in variety. The coffee was provided 24 hrs because no coffee makers in room which wasn’t a big deal. I never use it anyways. The coffee machine grinds beans and brews fresh every cup. It was very good. The staff were there to clean tables that had been used right away - was impressed. Did have drinks and snacks for purchase at check-in area. $$$
Very nice hotel. Friendly staff. The only thing is the breakfast, i think they can do better on that. Otherwise, i loved my stay there.
Word of caution: this location has problems taking third party booking. Multiple others arrived at the hotel using *******, other booking apps. The hotel had no records of the reservation. After an hour with ******* trying to get the hotel to take the reservation I had to book directly with the hotel and get refund from *******.
The clerks this morning explained that IHG computers don’t send the ******* or third party app reservations thru. Sometimes the hotel clerk can call IGh and get it directly “pushed” thru. But the IHG system does not sent the reservations without asking. The clerk who checked me either did not know that or did not want to tell me he could that. He kept telling me it was ******* fault. Although multiple other people with other travel site bookings had the same problem. He only seemed to want have book with the hotel itself.
Hotel itself was clean and safe. But given the issues with booking won’t be back.
Room was cleaned and fresh. Breakfast was really good, fresh and had many options. Not the common type of continental breakfast you find everywhere, this was good. Staff was friendly, very kind specifically Ginger- she was AMAZING to my family specially my daughter- very sweet lady!!