The pool was not working, neither was the hot tub. We didn’t know this until arrival. After some discussion the front clerk said she would refund us for the room and we could book somewhere else. Front clerk lady also charged us for two rooms and wouldn’t refund the one as it wasn’t in her system that we paid for it. I showed her it on my credit card and she told me to call in Monday or Tuesday, given that this was Saturday that’s quite a delay. So, wanted to stay here, ended up having to switch to a different hotel at 8:30 pm after an already very long day. Not going to be returning. And I still have to deal with getting my refund.
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酒店回复: Thank you, Marissa, for taking the time to leave us your feedback score. We truly appreciate your honest words. It truly is unfortunate that your experience with us was not more positive. It was 100% on us that we did not communicate that the pool would not be available unfortunately the pool boiler went out of service on your day of arrival.I will be working with my team regarding the poor service you encountered at check in along with the double authorization on your credit card. This should have been dealt with immediately and not have been instructed to call a manager back next week. If there is anything else I can do please do not hesitate to reach out to myself any time. Once again, our sincerest apologies to your group and yourself.
5.0分
商务出差
Clean and comfortable
Clean and comfortable rooms. A great place for the one night on my business trip. Always a good idea lace to stay.
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re delighted to hear that you found our rooms clean and comfortable and that we could provide a great stay during your business trip. It’s always our goal to make each visit as enjoyable and convenient as possible, and we’re glad to know we’re your go-to place to stay.We look forward to welcoming you back on your next trip!
5.0分
家庭亲子
Clean and modern space. Would recreate the shower in my house. The breakfast had the options I wanted. Good coffee.
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酒店回复: Thank you for the kind words! We’re glad you enjoyed the space, breakfast, and coffee. Your shower compliment made our day! 😊We hope to welcome you back soon.
4.0分
商务出差
I didn't like the entrance to the property. could use a better entrance to the parking lot.
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酒店回复: Thank you for sharing your feedback and for rating us an 8/10. We’re glad you enjoyed your stay overall. We appreciate your comments about the entrance and parking lot, and we’ll be sure to share this with our management team for review as we are always looking for ways to improve our guests’ experience.We hope to welcome you back again soon!
5.0分
其他
The stay was amazing! Staff were helpful and the breakfast was enjoyable.
Would certainly recommend this hotel to others.
Thank you
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酒店回复: Hello Jody, thank you for taking the time to leave us your feedback. We are pleased to see you enjoyed your stay with us, we cant wait to see you again soon!
5.0分
家庭亲子
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Always clean property. Easy access and quiet.
Only suggestion would be replacement of mattresses. Have stayed several times over the years and they are definitely not as comfortable due to age.
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酒店回复: Thanks so much for the 10/10 review and your continued loyalty! We're thrilled to hear you consistently find our property clean, easy to access, and quiet. We truly appreciate your feedback regarding the mattresses and will certainly take that into consideration as we plan future updates. We look forward to welcoming you back again soon!
4.0分
其他
Very comfortable room. Breakfast was Ok limited selection, bread products tasted stale. Staff were great and helpful.
5.0分
家庭亲子
Ample parking, very clean, large rooms and bathroom, good hot breakfast. I would definitely recommend this hotel.
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酒店回复: Hello Mary, thank you for your taking the time to leave us your feedback. We are so happy to see you stay with us was positive!
4.0分
商务出差
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Nice, clean, spacious room. Easy access. However the hotel staff poorly handled the situation we had with the loud guests above us at midnight by calling us to see if they had quieted down.
过夜休息的好地方。
The pool was not working, neither was the hot tub. We didn’t know this until arrival. After some discussion the front clerk said she would refund us for the room and we could book somewhere else. Front clerk lady also charged us for two rooms and wouldn’t refund the one as it wasn’t in her system that we paid for it. I showed her it on my credit card and she told me to call in Monday or Tuesday, given that this was Saturday that’s quite a delay. So, wanted to stay here, ended up having to switch to a different hotel at 8:30 pm after an already very long day. Not going to be returning. And I still have to deal with getting my refund.
Clean and comfortable
Clean and comfortable rooms. A great place for the one night on my business trip. Always a good idea lace to stay.
Clean and modern space. Would recreate the shower in my house. The breakfast had the options I wanted. Good coffee.
I didn't like the entrance to the property. could use a better entrance to the parking lot.
The stay was amazing! Staff were helpful and the breakfast was enjoyable.
Would certainly recommend this hotel to others.
Thank you
Always clean property. Easy access and quiet.
Only suggestion would be replacement of mattresses. Have stayed several times over the years and they are definitely not as comfortable due to age.
Very comfortable room. Breakfast was Ok limited selection, bread products tasted stale. Staff were great and helpful.
Ample parking, very clean, large rooms and bathroom, good hot breakfast. I would definitely recommend this hotel.
Nice, clean, spacious room. Easy access. However the hotel staff poorly handled the situation we had with the loud guests above us at midnight by calling us to see if they had quieted down.