酒店回复: Dear Mari, Merci.Warm Regards, FS - VP of Operations
5.0分
朋友出游
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翻译提供方：Google
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4.0分
其他
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Unfortunately, the hotel didn’t offer breakfast this year. Last year we had a ‘box’ breakfast at our door and it was very good.
The fan in the bathroom was loud, the room, although a great size, was missing finishing touches.
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酒店回复: Dear Paula, Thank you for taking the time to share your feedback with us and staying with us again. We’re sorry to hear that certain aspects of your stay did not meet your expectations this year. Your comments regarding breakfast offerings, the bathroom fan, and the room’s finishing details have been shared with our team for review. Should your travels bring you back to Stratford, please contact us so we may ensure a more seamless and enjoyable stay. Warm Regards, FS - Vp of Operations
3.0分
其他
Clean room and comfy bed with central location. Elevator not working and no breakfast unfortunately
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酒店回复: Dear Janet, Thank you for sharing your feedback. We’re pleased to hear that you found your room clean, your bed comfortable, and our location convenient.We apologize for the inconvenience caused by the elevator being out of service. It is currently undergoing maintenance, and we are awaiting parts to complete the necessary repairs. We appreciate your patience and understanding as we work to resolve this as quickly as possible.We hope to welcome you back for an even smoother stay in the future.Warm Regards, FS - VP of Operations
4.0分
朋友出游
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We stayed in the 3 bedroom apt and it was perfect. The space could use some updating but it was very spacious! The staff were super friendly and you couldn't ask for a better location!
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酒店回复: Dear Jane, Thank you so much for your kind review! We’re delighted to hear that you enjoyed your stay in our three-bedroom apartment and found it spacious and comfortable. We truly appreciate your feedback regarding updates and will keep it in mind as we continue to enhance our guest experience.It’s wonderful to know that our team made you feel welcome and that our location added to your stay. We hope to have the pleasure of hosting you again soon! Warm Regards, FS - VP of Operations
2.0分
情侣出游
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It is a very old hotel with extremely creaky floors. We could hear everyone walking and talking on the stairs, above us, beside us and in the hall. We asked for late checkout, placed the do not disturb sign on the door, and yet, housekeeping knocked at two different times. The second time they knocked, they immediately tried to enter our room. When my husband spoke to them the second time, they were rude and told us that we had to be out by noon, when the front desk clerk had told us 12:30. We will never stay here again.
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酒店回复: Dear Nicole, thank you for sharing your feedback. Our property is a 19th-century historic hotel, originally built in 1835, and while we take great pride in its unique character and heritage, we understand that certain aspects—such as creaky floors—may impact comfort for some guests.We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding your late checkout request. Our records indicate that the late checkout request was declined due to heavy turnover, and this information was communicated by our front desk team. We regret any misunderstanding or frustration this may have caused.Your comments have been shared with our management to help improve areas of communication and property. We truly value your feedback and hope you will consider giving us another opportunity to provide a more comfortable and seamless experience in the future. Warm Regards, FS - VP of Operations
5.0分
其他
Quiet, clean, comfortable. Elevator was out of order and lounge/bar/restaurant under renovation…would stay there again
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酒店回复: Dear Peter, Thanks so much for your kind words! We’re really glad you enjoyed a quiet, clean, and comfortable stay — and even happier to hear you’d stay with us again.We appreciate your patience while our elevator and lounge areas are being updated. We’re excited about the improvements and can’t wait to welcome you back once everything’s finished!Warm Regards, FS - VP of Operations
5.0分
其他
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The suite was beautiful. No breakfast as no restaurant available. There are a few things that could be improved such as a bigger tv on the wall. As well, there was no ice maker available and the shower should have had a light inside. All in all, for an old building it was done up beautifully. Easy access to.parking anf getting around by foot and vehicle. Very quiet. Thanks so much!
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酒店回复: Dear Mary, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the beauty and charm of your suite, as well as our convenient location and quiet atmosphere.We really appreciate your helpful suggestions regarding the TV, shower lighting, and ice maker — feedback like yours helps us make continued improvements for our guests.We’re so glad you had a pleasant stay and hope to welcome you back again soon! Warm Regards, FS - VP of Operations
5.0分
情侣出游
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Cute room that was very conveniently located to the Avon Theatre and restaurants. Clean and nice staff. Also thoroughly enjoyed the espresso machine and wine glasses available in the room.
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酒店回复: Dear Aileen, Thank you so much for your kind review! We’re thrilled to hear you enjoyed your stay, especially our convenient location near the Avon Theatre and local restaurants. We’re so glad you had a great experience and hope to welcome you back again soon. Warm Regards, FS - VP of Operations
房间很小。窗户外面是墙，导致房间很暗。楼上的人整晚都很吵。楼上的木地板吱呀作响，听起来像穿着木屐在走。走廊也很吵，就在一个门旁边。根本没睡好。不会再住。
员工服务一流，酒店正在装修，但尚未完全完工。目前为止一切都很好，我们会再次入住。
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Unfortunately, the hotel didn’t offer breakfast this year. Last year we had a ‘box’ breakfast at our door and it was very good.
The fan in the bathroom was loud, the room, although a great size, was missing finishing touches.
Clean room and comfy bed with central location. Elevator not working and no breakfast unfortunately
We stayed in the 3 bedroom apt and it was perfect. The space could use some updating but it was very spacious! The staff were super friendly and you couldn't ask for a better location!
It is a very old hotel with extremely creaky floors. We could hear everyone walking and talking on the stairs, above us, beside us and in the hall. We asked for late checkout, placed the do not disturb sign on the door, and yet, housekeeping knocked at two different times. The second time they knocked, they immediately tried to enter our room. When my husband spoke to them the second time, they were rude and told us that we had to be out by noon, when the front desk clerk had told us 12:30. We will never stay here again.
Quiet, clean, comfortable. Elevator was out of order and lounge/bar/restaurant under renovation…would stay there again
The suite was beautiful. No breakfast as no restaurant available. There are a few things that could be improved such as a bigger tv on the wall. As well, there was no ice maker available and the shower should have had a light inside. All in all, for an old building it was done up beautifully. Easy access to.parking anf getting around by foot and vehicle. Very quiet. Thanks so much!
Cute room that was very conveniently located to the Avon Theatre and restaurants. Clean and nice staff. Also thoroughly enjoyed the espresso machine and wine glasses available in the room.