酒店回复: Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience did not meet expectations and appreciate you bringing these concerns to our attention. While we are under new ownership and working through renovations, it’s clear that some areas still need improvement.Your comments about the installation issues and plumbing concerns are valuable, and we will be addressing them with our team to ensure proper fixes are made. Our goal is to provide a comfortable and well-maintained stay for our guests, and we truly appreciate your honesty in helping us improve.We hope you’ll consider giving us another chance in the future as we continue making improvements. If there’s anything further you’d like to share, please feel free to reach out.
4.0分
商务出差
原文
翻译提供方：Google
住宿体验很棒
泳池正在维修，这点很遗憾。床超级舒服，水一直很热，即使洗了三次澡也一样。
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酒店回复: Thank you for your feedback! We're glad to hear you enjoyed the comfortable beds and consistently hot water—especially after multiple showers! We do apologize for the inconvenience of the pool being under maintenance. We're working to get it back up and running soon, and we hope you’ll visit again to enjoy it next time.
2.0分
其他
原文
翻译提供方：Google
跳过埃尔帕索
我们已经排除了这座城市作为旅行的停留地。住过的两家酒店都不太吸引人。
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酒店回复: We’re sorry to hear that your experiences in the area didn’t meet expectations. While we can’t speak for other hotels, we’re continually working on improvements and hope you'll reconsider us if you ever pass through again. Wishing you better stays ahead on your travels!
酒店回复: Dear Bill,Thank you for sharing your feedback. We’re glad our hotel met your needs, but we’re truly sorry for any disappointment regarding the pool closure. We understand how important that amenity was in your decision to stay with us.We’ll review our listing to ensure clearer communication about seasonal closures so future guests have all the necessary information. We appreciate your input and hope to have the chance to provide a better experience in the future.
2.0分
商务出差
原文
翻译提供方：Google
那天早上我们要离开的时候，我们的房间里满是小黑蚂蚁，他们说，哦，是的，我们知道蚂蚁的事
5.0分
其他
The room was noce the beds were comfortable. It was pretty clean if you didnt mind old tattered chair...
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酒店回复: Thank you so much for the perfect 10/10 rating! We’re glad to hear you enjoyed a comfortable stay and found the room clean and the beds cozy. We appreciate your note about the chair—your feedback helps us identify where updates are needed so we can keep improving. We’re happy you had a pleasant experience overall and hope to welcome you back again soon.
1.0分
其他
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This was the dirtiest hotel I ever stayed in. The room smelled like urine. I was on my hands and knees cleaning the floor and outside the toilet. Rag was black after cleaning. The rim under the bowl was black. My sister and I raided the cleaning closet for cleaning supplies to try and get rid if the urine smell. We changed ALL of the bedding. Mattress pad did not look clean. It had a big stain.
Needless to say we did not stay another night. We did NOT get a refund or a part of the bill refunded.
They offered another room, not when I asked for it that night it but the next morning. We looked at the room but… again the inside and outside of the toilet was filthy
I did not trust the bedding
The absolute worst. Where is Econolodge inspection of property.
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酒店回复: Dear Guest,We are very sorry to hear about your experience. Cleanliness is one of our top priorities, and we deeply regret that your stay did not reflect that standard. The issues you described are unacceptable, and we sincerely apologize for the inconvenience and discomfort this caused you and your sister.Please know that we take feedback like this seriously. Our housekeeping and management teams have been made aware of your concerns so that immediate corrective action can be taken. We are also in the process of remodeling and improving our property to ensure that these kinds of issues are fully resolved for future guests.We value your input and hope you might consider giving us another chance in the future once updates and improvements are complete.
5.0分
朋友出游
Check in easy. Friendly staff. No table in room. But played cards in breakfast room so we were satisfied.
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酒店回复: Dear Guest,Thank you so much for your 10/10 review! We’re glad to hear that check-in was smooth and that our staff made you feel welcome. While we understand the room setup may not have included a table, it’s wonderful that you were able to make use of the breakfast room and still enjoy your time playing cards together.We truly appreciate your positive feedback and are happy to know you were satisfied with your stay. We look forward to welcoming you back the next time you’re in the area!
3.0分
其他
The price was right. We were thankful to have a place to stay in a small town like El Paso.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We’re glad you found our hotel convenient and affordable during your visit to El Paso. We appreciate your honesty and will continue working to enhance comfort and amenities so that future stays feel even more enjoyable.
5.0分
其他
A quiet place to stop when traveling through this area. Friendly owners. Well kept.
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酒店回复: Thank you for sharing your kind words! We’re so glad you enjoyed a peaceful stay and appreciated our friendly service and well-kept property. It’s wonderful to know we could provide a quiet, comfortable stop during your travels. We hope to welcome you again whenever you’re passing through the area.
猪身上涂口红，拍卖都卖不出去
这房子换了新主人，装修做得很差。毛巾架因为安装不当，都从墙上掉了下来。浴帘杆因为安装不当，也从墙上掉了下来。马桶安装得也不好，到处都塞着硬纸板，想把它弄平。现在还是摇晃不已。水龙头漏水。淋浴龙头漏水。淋浴排水不畅。这房子很有潜力。你看得出来，新主人没有专业技能，为了省钱，竟然自己动手修理。真可悲！
住宿体验很棒
泳池正在维修，这点很遗憾。床超级舒服，水一直很热，即使洗了三次澡也一样。
跳过埃尔帕索
我们已经排除了这座城市作为旅行的停留地。住过的两家酒店都不太吸引人。
这是一个不错的住宿地点，满足了我们的需求。希望房源信息能说明泳池冬季关闭，因为我们主要选择这里作为旅行地点。
那天早上我们要离开的时候，我们的房间里满是小黑蚂蚁，他们说，哦，是的，我们知道蚂蚁的事
The room was noce the beds were comfortable. It was pretty clean if you didnt mind old tattered chair...
This was the dirtiest hotel I ever stayed in. The room smelled like urine. I was on my hands and knees cleaning the floor and outside the toilet. Rag was black after cleaning. The rim under the bowl was black. My sister and I raided the cleaning closet for cleaning supplies to try and get rid if the urine smell. We changed ALL of the bedding. Mattress pad did not look clean. It had a big stain.
Needless to say we did not stay another night. We did NOT get a refund or a part of the bill refunded.
They offered another room, not when I asked for it that night it but the next morning. We looked at the room but… again the inside and outside of the toilet was filthy
I did not trust the bedding
The absolute worst. Where is Econolodge inspection of property.
Check in easy. Friendly staff. No table in room. But played cards in breakfast room so we were satisfied.
The price was right. We were thankful to have a place to stay in a small town like El Paso.
A quiet place to stop when traveling through this area. Friendly owners. Well kept.