I booked the property for 2 nights. My check-in time was 5 pm, and I checked around 7 pm. To my utter surprise, I found the bedrooms all upside down and not cleaned after the previous guest left. I took pictures and sent them to management. The management could not find a cleaner for us that night. They asked us to wait till the next morning for the cleaner. I declined their offer. We waited for the management to clean the house for almost 4 hours with 4 kids who were tired and past their bedtime. I finally decided to leave the property at 11 pm that night and had to find a hotel to stay. I requested a refund for the nightmare experience. The management informed me it’s under their non-refundable policy. This is ridiculous because their policy must also ensure a clean unit for the guest before arrival. Nevertheless, I left the property with my family at 11 pm and had to move to a hotel around midnight. ******* must ensure they don’t list such property, ruining their reputation.
2.0分
商务出差
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Chippewa house.
When we arrived the door code didn’t work, the house was very unclean. There was hair everywhere on the floor and counters. The carpets were not clean. They had stains and were not vacuumed so I was unclear if I was having an allergic reaction to pets or if it was dust?! The back sliding door does not lock so it was just unlocked the whole time and after asking about it we never heard back from anyone. There were no hangers in room
Closets or any amenities for any type of stay over one night.
They say use of washer/dryer but those were full with items.
The home is lovely and fairly new I think, but it isn’t prepared for travellers
5.0分
家庭亲子
The property is newly constructed and everything clean spacious and open layout great for families and management was easy to communicate with.
I booked the property for 2 nights. My check-in time was 5 pm, and I checked around 7 pm. To my utter surprise, I found the bedrooms all upside down and not cleaned after the previous guest left. I took pictures and sent them to management. The management could not find a cleaner for us that night. They asked us to wait till the next morning for the cleaner. I declined their offer. We waited for the management to clean the house for almost 4 hours with 4 kids who were tired and past their bedtime. I finally decided to leave the property at 11 pm that night and had to find a hotel to stay. I requested a refund for the nightmare experience. The management informed me it’s under their non-refundable policy. This is ridiculous because their policy must also ensure a clean unit for the guest before arrival. Nevertheless, I left the property with my family at 11 pm and had to move to a hotel around midnight. ******* must ensure they don’t list such property, ruining their reputation.
Chippewa house.
When we arrived the door code didn’t work, the house was very unclean. There was hair everywhere on the floor and counters. The carpets were not clean. They had stains and were not vacuumed so I was unclear if I was having an allergic reaction to pets or if it was dust?! The back sliding door does not lock so it was just unlocked the whole time and after asking about it we never heard back from anyone. There were no hangers in room
Closets or any amenities for any type of stay over one night.
They say use of washer/dryer but those were full with items.
The home is lovely and fairly new I think, but it isn’t prepared for travellers
The property is newly constructed and everything clean spacious and open layout great for families and management was easy to communicate with.
It was excellent