Room was amazing. So spacious and clean. The view is breathtaking. The customer service absolute the worst! I checked in online super easy loved that. When I checked in at the hotel. The lady gave me my keys said nothing else! I had to ask what room number where the elevator was and what the WiFi password was. And she was rude about it. I called the morning of and asked about early check in- $60 and if I could possibly switch rooms that was an absolute no even though they had it available! Just not friendly at all. The morning getting coffee again workers can’t say good morning or be friendly. Not impressed!
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酒店回复: Thank you for taking the time to share such detailed feedback. I’m glad to hear you loved the room, the cleanliness, and the view — but I’m truly sorry your experience with our service did not reflect the hospitality we strive to provide.The interactions you described at check-in and in the morning are not the standard we expect from our team. You should always be greeted warmly, given clear information about your stay, and never feel uncomfortable asking simple questions. I also apologize for the way your early check-in inquiry and room request were communicated — even when availability is limited or policies apply, kindness and clarity should never be missing from the conversation.Your comments have been shared with our leadership team so we can address this directly and ensure these moments become coaching opportunities for improvement.Thank you again for letting us know — your feedback is incredibly valuable as we continue strengthening the guest experience.
5.0分
其他
Staff was wonderful from check in to bartenders. Everyone went above and beyond.
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酒店回复: We are thrilled to learn that our team made your stay exceptional. It is always gratifying to receive such wonderful feedback about our staff. Going above and beyond for our guests is something we strive for, and it's rewarding to see it recognized. We look forward to welcoming you back soon!Sincerely,Ariana LeybaDirector of Rooms
5.0分
朋友出游
Great experience. The breakfast crew was a bit short staffed, but maintained professionalism and friendliness
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酒店回复: Thank you for your kind words and for sharing your experience! We're so glad to hear you had a great stay and truly appreciate your recognition of our breakfast team.Even when short staffed, they work hard to deliver friendly and professional service — and it's wonderful to know their efforts stood out. We'll be sure to pass along your compliments to the team!We hope to welcome you back again soon.
5.0分
情侣出游
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The cleanliness of this hotel is incredible. It's close to the bars, and you can also walk to the Packers stadium. The bar is beautiful, and the bathrooms in the lobby are gorgeous. The staff is very friendly. I loved it.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed our clean and comfortable environment, convenient location, and beautiful bar and lobby spaces. It’s great to know our friendly team helped make your stay even better. We truly appreciate your kind words and hope to welcome you back again soon—especially for another great Packers weekend!
5.0分
情侣出游
Everything, great staff, excellent room, overall a very enjoyable stay.
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酒店回复: Thank you for your wonderful review! Delighted to hear that you enjoyed your stay with us. Our team takes great pride in providing excellent service and comfortable accommodations. It’s fantastic to know that you had such an enjoyable experience. Looking forward to welcoming you back on your next visit!Sincerely,Ariana LeybaDirector of Rooms
5.0分
情侣出游
Great location. There was 2 weddings at the pretty so we did get woke up in the middle of the night a lot because of drunk guests.
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酒店回复: Thank you for sharing your feedback and for choosing Legacy Hotel. We're glad to hear you enjoyed our location, though I’m very sorry for the noise disturbances during your stay. With multiple weddings in-house that evening, things were busier than usual, and I completely understand how disruptive that can be.We’ve shared your comments with our security and front office teams to ensure stricter quiet-hour monitoring during future events. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful experience next time.
5.0分
情侣出游
Fantastic hotel, excellent location, easy walk to Resch/Lambeau.
Everything about it was excellent. Would be great for business travel meetings as well.
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酒店回复: Thank you so much, Chris, for your wonderful review! We’re thrilled to hear you enjoyed your stay and found our location convenient for both leisure and business. We truly appreciate your kind words and hope to welcome you back to The Legacy Hotel again soon — whether for another event at Lambeau or your next business trip!
3.0分
其他
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Great Hotel with Rude Staff
Went to Green Bay for a football game and stayed a few extra days. The hotel was nice, very comfortable and walking distance to the stadium. The front desk staff were rude and made us feel like we were inconveniencing them by asking for anything … even something as simple as coffee pods and cream for the room which the housekeeping crew forgot. Unfortunately their treatment of us was so offensive (women that were part of the day crew) it offset all the other great staff and amenities.
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酒店回复: Thank you for choosing to stay with us during your visit to Green Bay and for sharing your feedback. We’re glad to hear you enjoyed the comfort of the hotel, the convenient location near the stadium, and the amenities we offer.That said, we’re truly sorry to learn about your experience with the front desk team during the day. Providing warm, attentive service is one of our highest priorities, and it’s disappointing to hear we fell short in making you feel welcome. We appreciate you bringing this to our attention, and we will be addressing your comments with our team to ensure this is corrected moving forward.We’re grateful for your recognition of the rest of our staff and amenities, and we hope you’ll give us another opportunity to provide you with the seamless and friendly experience we strive to deliver.
5.0分
其他
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Green Bay Packer Football Weekend
We stayed at the new Legacy Hotel in Green Bay for 2 nights recently. We had tickets to a Packer game and its a perfect lication! We never moved the car because everything is within walking distance. The breakfast at the hotel restaurant was amazing! The staff is helpful and happy! Rooms are gorgeous and comfortable. Will stay here again!
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酒店回复: Thank you for choosing the Legacy Hotel for your Packer game weekend! We’re thrilled our location made it easy for you to enjoy the game and explore Green Bay without needing the car. It’s wonderful to hear you loved breakfast in our restaurant, found our rooms comfortable, and experienced the helpful, cheerful service our team is so proud of. We can’t wait to welcome you back for your next stay!
5.0分
其他
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Perfect location for a Packers experience
An opportunity to go to experience a Packer game and this was a perfect location to use as a home base. The staff and the facilities were great!
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酒店回复: Thank you for your wonderful review! We’re delighted to hear that our location and facilities made your Packers game experience perfect, and that our team helped make your stay enjoyable. We look forward to welcoming you back for another great visit!
Room was amazing. So spacious and clean. The view is breathtaking. The customer service absolute the worst! I checked in online super easy loved that. When I checked in at the hotel. The lady gave me my keys said nothing else! I had to ask what room number where the elevator was and what the WiFi password was. And she was rude about it. I called the morning of and asked about early check in- $60 and if I could possibly switch rooms that was an absolute no even though they had it available! Just not friendly at all. The morning getting coffee again workers can’t say good morning or be friendly. Not impressed!
Staff was wonderful from check in to bartenders. Everyone went above and beyond.
Great experience. The breakfast crew was a bit short staffed, but maintained professionalism and friendliness
The cleanliness of this hotel is incredible. It's close to the bars, and you can also walk to the Packers stadium. The bar is beautiful, and the bathrooms in the lobby are gorgeous. The staff is very friendly. I loved it.
Everything, great staff, excellent room, overall a very enjoyable stay.
Great location. There was 2 weddings at the pretty so we did get woke up in the middle of the night a lot because of drunk guests.
Fantastic hotel, excellent location, easy walk to Resch/Lambeau.
Everything about it was excellent. Would be great for business travel meetings as well.
Great Hotel with Rude Staff
Went to Green Bay for a football game and stayed a few extra days. The hotel was nice, very comfortable and walking distance to the stadium. The front desk staff were rude and made us feel like we were inconveniencing them by asking for anything … even something as simple as coffee pods and cream for the room which the housekeeping crew forgot. Unfortunately their treatment of us was so offensive (women that were part of the day crew) it offset all the other great staff and amenities.
Green Bay Packer Football Weekend
We stayed at the new Legacy Hotel in Green Bay for 2 nights recently. We had tickets to a Packer game and its a perfect lication! We never moved the car because everything is within walking distance. The breakfast at the hotel restaurant was amazing! The staff is helpful and happy! Rooms are gorgeous and comfortable. Will stay here again!
Perfect location for a Packers experience
An opportunity to go to experience a Packer game and this was a perfect location to use as a home base. The staff and the facilities were great!