酒店回复: I am responding to the correspondence on your stay with us.We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you had circumstances that made it unpleasant.Please accept my sincere apology. After reviewing your comments and investigating the staff, I was unable to locate any information with you sharing with the staff about the challenges you experienced while on property, this is extremely unusual, however I have alerted the staff. Had you communicated your issues, we certainly would have taken action to make your stay more pleasant.I want you to know that the comments and suggestions we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated.
酒店回复: Thank you so much for taking the time to review your stay with us. We were delighted to read your response, and I’ve already shared your kind words with our guest service team. They were touched by your compliments and asked me to pass along their thanks as well.The hotel business can be long and demanding at times, but it’s feedback like yours that makes it all worthwhile. Knowing that our efforts made a difference in your stay means the world to us.Our goal is always to provide dependable service and a welcoming experience for every guest, and your feedback lets us know we’re on the right track.Once again, thank you for your thoughtful response. We truly look forward to welcoming you back on your next visit.
酒店回复: On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your survey response. We try to go over and beyond the call of duty for all our guests. I have informed our guest service agents about your compliments from the survey choices. They said thank you, it is truly an honor to have the opportunity to serve you.Given the very nature of the hotel business, the hours are long and demanding. Good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. But it's only through their eyes that we can accurately assess the quality of the accommodation and services we provide.Again, let me thank you for your response! We’re committed to total guest satisfaction, and we look forward to your next visit.
5.0分
其他
原文
翻译提供方:Google
强烈推荐。
这里靠近许多商家,包括奥伯山和红色电车。房间非常干净舒适。住宿体验很棒,价格也很实惠。
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酒店回复: On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your survey response. We try to go over and beyond the call of duty for all our guests. I have informed our guest service agents about your compliments from the survey choices. They said thank you, it is truly an honor to have the opportunity to serve you.Given the very nature of the hotel business, the hours are long and demanding. Good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. But it's only through their eyes that we can accurately assess the quality of the accommodation and services we provide.Again, let me thank you for your response! We’re committed to total guest satisfaction, and we look forward to your next visit.
3.0分
情侣出游
原文
翻译提供方:Google
房间很干净,但是空调噪音很大,房间里有潮湿的味道,而且潮湿或霉味很浓。
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酒店回复: I am responding to the correspondence on your stay with us.We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you had circumstances that made it unpleasant.Please accept my sincere apology. After reviewing your comments and investigating the staff, I was unable to locate any information with you sharing with the staff about the challenges you experienced while on property, this is extremely unusual, however I have alerted the staff. Had you communicated your issues, we certainly would have taken action to make your stay more pleasant.I want you to know that the comments and suggestions we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated.
4.0分
家庭亲子
原文
翻译提供方:Google
虽然酒店有些简陋,但就价格而言,房间非常干净、安静。
展开
酒店回复: On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your survey response. We try to go over and beyond the call of duty for all our guests. I have informed our guest service agents about your compliments from the survey choices. They said thank you, it is truly an honor to have the opportunity to serve you.Given the very nature of the hotel business, the hours are long and demanding. Good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. But it's only through their eyes that we can accurately assess the quality of the accommodation and services we provide.Again, let me thank you for your response! We’re committed to total guest satisfaction, and we look forward to your next visit.
5.0分
其他
Rooms were clean. Furniture was nice. The staff from the office to housekeeper were welcoming and friendly.
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酒店回复: Thank you so much for taking the time to review your stay with us. We were delighted to read your response and I’ve already shared your kind words with our guest service team. They were touched by your compliments and asked me to pass along their thanks as well.The hotel business can be long and demanding at times, but it’s feedback like yours that makes it all worthwhile. Knowing that our efforts made a difference in your stay means the world to us.Our goal is always to provide dependable service and a welcoming experience for every guest, and your feedback lets us know we’re on the right track.Once again, thank you for your thoughtful response. We truly look forward to welcoming you back on your next visit.
5.0分
家庭亲子
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As I am local to the area, I know how long the structure has been there, so I was very impressed with the work in progress on the renovations and the potential the property holds. Very clean! Check in process was very convenient even though no one mans the office which is completely understood. Location, at the end of the ***** just up the hill, closer to going up the mountain. And for the price and everything else I previously described, you really can’t beat it. I will be a returning customer.
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酒店回复: Thank you so much for taking the time to review your stay with us. We were delighted to read your response and I’ve already shared your kind words with our guest service team. They were touched by your compliments and asked me to pass along their thanks as well.The hotel business can be long and demanding at times, but it’s feedback like yours that makes it all worthwhile. Knowing that our efforts made a difference in your stay means the world to us.Our goal is always to provide dependable service and a welcoming experience for every guest, and your feedback lets us know we’re on the right track.Once again, thank you for your thoughtful response. We truly look forward to welcoming you back on your next visit.
5.0分
家庭亲子
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Beds were comfy. Pillows were good. I love the contactless check-in. All hotels should do this. There was constructions due to a burst pipe but they were very accommodating and it didn’t last long. The only issue was pipes banging. Sounded like someone was knocking. Other than that, everything was great.
展开
酒店回复: Thank you so much for taking the time to review your stay with us. We were delighted to read your response and I’ve already shared your kind words with our guest service team. They were touched by your compliments and asked me to pass along their thanks as well.The hotel business can be long and demanding at times, but it’s feedback like yours that makes it all worthwhile. Knowing that our efforts made a difference in your stay means the world to us.Our goal is always to provide dependable service and a welcoming experience for every guest, and your feedback lets us know we’re on the right track.Once again, thank you for your thoughtful response. We truly look forward to welcoming you back on your next visit.
我们是在感恩节假期期间入住的,所以房价比平时高很多(性价比不高,但可以理解)。酒店当时正在装修,所以外观看起来不太好,但内部还是整洁的。这是一家自助入住的酒店,但我们出发前没有收到入住详情。不过,当我们发短信给酒店后,他们很快就回复并提供了帮助,这一点很好。
物有所值
房间本身还不错,基本设施齐全,还有冰箱和微波炉。但是没有桌椅。门上没有插销,无法从内部锁门。由于没有房间号标识,很难找到房间。管道堵塞了一夜,马桶和洗手池发出咕噜咕噜的声音,再加上担心水会溢到地板上/房间里(实际上并没有溢到那里),导致晚上睡不好。离镇上的主要街道和大雾山国家公园加特林堡步道的起点都非常近(步行4分钟)。
办理入住时无人值守,这真是个独特的做法。不过发短信很方便!老旧的设施正在积极改造。位于繁忙的加特林堡主干道旁,性价比很高。
房间太棒了!我们订的是按摩浴缸套房,非常喜欢!非常宽敞!非常干净!非常适合家庭、情侣甚至朋友入住!工作人员很友好,聊天也很愉快。入住和退房都很顺利。
强烈推荐。
这里靠近许多商家,包括奥伯山和红色电车。房间非常干净舒适。住宿体验很棒,价格也很实惠。
房间很干净,但是空调噪音很大,房间里有潮湿的味道,而且潮湿或霉味很浓。
虽然酒店有些简陋,但就价格而言,房间非常干净、安静。
Rooms were clean. Furniture was nice. The staff from the office to housekeeper were welcoming and friendly.
As I am local to the area, I know how long the structure has been there, so I was very impressed with the work in progress on the renovations and the potential the property holds. Very clean! Check in process was very convenient even though no one mans the office which is completely understood. Location, at the end of the ***** just up the hill, closer to going up the mountain. And for the price and everything else I previously described, you really can’t beat it. I will be a returning customer.
Beds were comfy. Pillows were good. I love the contactless check-in. All hotels should do this. There was constructions due to a burst pipe but they were very accommodating and it didn’t last long. The only issue was pipes banging. Sounded like someone was knocking. Other than that, everything was great.