酒店回复: Dear Guillaume,Thank you for your kind words! We're delighted everything was beautiful about your stay with us. We look forward to welcoming you back to Suburban Studios for another wonderful stay.
4.0分
其他
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Nice spacious room. Was upgraded to a king. Suite style. Great shower! Clean, comfortable. Had stove top, micro, nearly full sized frig. But no cooking dishes, utensils or dishware. Not even mugs, glasses or coffeemaker set up. Breakfast had a nice variety of options. Kept stocked. Parking was convenient to room.
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酒店回复: Thank you for staying with us during your recent visit to Verona, and for your compliments regarding our clean, comfortable accommodations, convenient parking, and delicious breakfast options. We've also noted your feedback regarding our in-room amenities for review, as your opinions are important to us. It was an honor welcoming you, and should your travels bring you back to the area, we hope you will stop by to see us again.
1.0分
其他
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We were told there were no non smoking rooms so we stayed in a room facing the highway that smelled like an ashtray. The window and walls were so thin you could hear every car and semi driving by all night. The room was old and worn and the shower drain was so clogged with hair that it almost overflowed. No coffee maker in the room and minimal breakfast made for a poor start to the day.
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酒店回复: Thank you for taking the time to share your experience. It's disappointing to hear that your stay was affected by the room condition, noise level, and lack of amenities. The issues you described, including the odor, maintenance concerns, and limited breakfast options, do not reflect the standard we aim to maintain. Your comments will be handled internally with our team to ensure these matters are properly addressed. We regret that your visit was so far from what you expected and appreciate you bringing these concerns to our attention. It is our hope that you will give us another chance to change your lasting impression.
3.0分
情侣出游
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For the price, (under $100/ night) it was adequate. The room was clean but the rug was dirty. It didn't look dirty but you definitely picked up dirt on your feet.
The kitchenette is pretty useless and comes with nothing. So you need to bring your own dishes, silverware, utensils, dish soap, and dish towels. Then there's no table to eat on. I'd rather have just a microwave and table to heat up leftovers.
Breakfast was pretty good. They had some fruit, yogurt, cereal, biscuits and gravy, waffle maker, bread, bagels, juice, and coffee.
The property could use some fixing up. It's not terrible but there is rust on the exterior stairs and a couple of places in the room where the moldings are coming loose. The chair in the room was like a school chair and looked very tired.
It's right next to 81, a HUGE antique mall, and some fast food restaurants. If you're on a budget, this place is fine. If you have a bit more to spend, I'd go closer to Staunton and find a nicer hotel.
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酒店回复: Dear Deborah,Thank you for the thoughtful review. We're glad the room was clean and our breakfast offerings helped you start your day well. Your feedback is appreciated and will be shared with our internal team for consideration. We're always looking for ways to improve for our guests, and we hope to welcome you back on your next trip to the area.
1.0分
其他
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The smell hit us in the face!
Smelled disgusting, like 1k ashtrays! They came with Febreeze and tried to fix it! We had to buy our own and hanging air fresheners and keep spraying to survive!
Was very small! Pics misleading!! The handicap room is not accessible for someone with a wheelchair! Not enough space between bed and furniture, bathroom door opens the wrong way. AND, the stool in the shower is broken, dangerous! Carpet disgusting! Both of our feet were BLACK after walking barefoot! We found hairs on the sheets, hairs in the bathroom. The bathroom didn’t look clean at all. Also, why offer a stovetop and not have pots and pans. No dishes at all. Or at least list on the site that they have it but bring your own cookware! It was noisy! Coming and going all hours! I would not recommend this place at all. The breakfast wasn’t much either. Tiny biscuits and cereals. Oh and our safety lock was completely broken off! This is a place where the doors are on the outside not an indoor place and the safety lock, gone!! Glad my husband carries!! We had 2 towels both covered in stains! This was just a nasty place!! The staff was nice!
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酒店回复: Dear Karen,There are not enough words to express how sorry we are for your experience. What you have shared is unacceptable and a poor reflection of the values we uphold. Your remarks will be shared with the respective teams to ensure improvements are made immediately for the benefit of our future guests. Thank you for your honest feedback.
2.0分
家庭亲子
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The people working at the front desk are extremely nice …. Houskeeper excellent.. the two ladies from India at the laundry are nasty nasty… they don’t deserved to work there …it’s sad because they destroyed the good service from other employees.
Don’t get this motel if you plan to use the stove … didn’t work .. don’t pay extra for the kitchenette is a waste of money
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酒店回复: Dear Maria,Thank you for your feedback. We're glad to hear the front desk team and housekeeping made a positive impression. However, your comments about your laundry experience and the stove are concerning and will be promptly addressed. If there is any chance to welcome you back and change your perceptions, we'd be grateful for it.
1.0分
其他
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Didn't stay the night.
We did not stay. The accommodations were not as the pictures portrayed. Our room was in a second back building and it didn't feel safe. Only one lock on the door with a gap beneath it. This hotel is not family friendly.
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酒店回复: Dear April,Thank you for your thoughts. Please be assured that safety is our top priority, and we are disappointed to read your review. Should you have any concerns, we encourage you to reach out to our front desk team, as we are available to discuss these topics further. We will remain focused on delivering comfortable and seamless stays to our guests, and we hope you will give us a second chance.
4.0分
其他
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Pleasant stay in Verona, VA
Staff was very helpful, friendly and had everything organized and presentable. Rooms were as described and well stocked. Breakfast was fantastic with a large variety of fresh options. Excellent experience.
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酒店回复: Dear Jeffrey,It's fantastic that you were impressed by so many aspects, from our friendly staff and tasty breakfast to our well-appointed rooms. It would be wonderful to host you again, and we look forward to seeing you.
4.0分
其他
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Fine motel for an overnight stop
We stayed for 1 night for JMU graduation. It’s a basic motel right off 81, exactly as you’d expect. The room was clean, the bed was comfortable, and the breakfast was surprisingly good compared to other motel continental breakfasts we’ve had.
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酒店回复: Dear Leslie,Thank you for your review! We're glad our clean rooms, comfortable beds, and breakfast offerings made your overnight stop a pleasant one. We’d be happy to welcome you back the next time you're passing through.
工作人员都非常友好。
一切都是美好的！
Nice spacious room. Was upgraded to a king. Suite style. Great shower! Clean, comfortable. Had stove top, micro, nearly full sized frig. But no cooking dishes, utensils or dishware. Not even mugs, glasses or coffeemaker set up. Breakfast had a nice variety of options. Kept stocked. Parking was convenient to room.
We were told there were no non smoking rooms so we stayed in a room facing the highway that smelled like an ashtray. The window and walls were so thin you could hear every car and semi driving by all night. The room was old and worn and the shower drain was so clogged with hair that it almost overflowed. No coffee maker in the room and minimal breakfast made for a poor start to the day.
For the price, (under $100/ night) it was adequate. The room was clean but the rug was dirty. It didn't look dirty but you definitely picked up dirt on your feet.
The kitchenette is pretty useless and comes with nothing. So you need to bring your own dishes, silverware, utensils, dish soap, and dish towels. Then there's no table to eat on. I'd rather have just a microwave and table to heat up leftovers.
Breakfast was pretty good. They had some fruit, yogurt, cereal, biscuits and gravy, waffle maker, bread, bagels, juice, and coffee.
The property could use some fixing up. It's not terrible but there is rust on the exterior stairs and a couple of places in the room where the moldings are coming loose. The chair in the room was like a school chair and looked very tired.
It's right next to 81, a HUGE antique mall, and some fast food restaurants. If you're on a budget, this place is fine. If you have a bit more to spend, I'd go closer to Staunton and find a nicer hotel.
The smell hit us in the face!
Smelled disgusting, like 1k ashtrays! They came with Febreeze and tried to fix it! We had to buy our own and hanging air fresheners and keep spraying to survive!
Was very small! Pics misleading!! The handicap room is not accessible for someone with a wheelchair! Not enough space between bed and furniture, bathroom door opens the wrong way. AND, the stool in the shower is broken, dangerous! Carpet disgusting! Both of our feet were BLACK after walking barefoot! We found hairs on the sheets, hairs in the bathroom. The bathroom didn’t look clean at all. Also, why offer a stovetop and not have pots and pans. No dishes at all. Or at least list on the site that they have it but bring your own cookware! It was noisy! Coming and going all hours! I would not recommend this place at all. The breakfast wasn’t much either. Tiny biscuits and cereals. Oh and our safety lock was completely broken off! This is a place where the doors are on the outside not an indoor place and the safety lock, gone!! Glad my husband carries!! We had 2 towels both covered in stains! This was just a nasty place!! The staff was nice!
The people working at the front desk are extremely nice …. Houskeeper excellent.. the two ladies from India at the laundry are nasty nasty… they don’t deserved to work there …it’s sad because they destroyed the good service from other employees.
Don’t get this motel if you plan to use the stove … didn’t work .. don’t pay extra for the kitchenette is a waste of money
Didn't stay the night.
We did not stay. The accommodations were not as the pictures portrayed. Our room was in a second back building and it didn't feel safe. Only one lock on the door with a gap beneath it. This hotel is not family friendly.
Pleasant stay in Verona, VA
Staff was very helpful, friendly and had everything organized and presentable. Rooms were as described and well stocked. Breakfast was fantastic with a large variety of fresh options. Excellent experience.
Fine motel for an overnight stop
We stayed for 1 night for JMU graduation. It’s a basic motel right off 81, exactly as you’d expect. The room was clean, the bed was comfortable, and the breakfast was surprisingly good compared to other motel continental breakfasts we’ve had.