酒店回复: Muchas gracias por sus amables palabras y por calificarnos tan alto. Nos alegra saber que disfrutó de nuestro servicio, la atención de nuestro equipo y la limpieza de nuestras instalaciones.Será un placer recibirles nuevamente en su próxima visita a Roatán.Saludos cordiales,
5.0分
其他
原文
翻译提供方：Google
一切都一尘不染。如果您想要享受优质服务，蓝罗坦酒店是您的理想之选。
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酒店回复: ¡Muchísimas gracias por sus amables palabras! Nos alegra enormemente saber que todo estuvo impecable y que disfrutaron su estancia con nosotros.Será un placer volver a recibirles en Blue Roatan Resort siempre serán bienvenidos. Con gratitud,
5.0分
情侣出游
原文
翻译提供方：Google
海滩上一个可爱的空间；服务一流，设施精美；
餐厅的景色美不胜收。
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酒店回复: ¡Muchas gracias por compartir su experiencia! Nos alegra saber que disfrutó de nuestro espacio frente al mar, las instalaciones y la atención de nuestro equipo. También nos complace que haya apreciado las vistas desde el restaurante.Será un verdadero placer recibirle nuevamente muy pronto.
5.0分
情侣出游
原文
翻译提供方：Google
工作人员的服务非常周到、食物非常美味、设施漂亮舒适
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酒店回复: ¡Muchísimas gracias Diana por sus amables palabras! Nos alegra saber que disfrutaron de la atención, la comida y nuestras instalaciones. Esperamos recibirlos nuevamente pronto.
5.0分
家庭亲子
原文
翻译提供方：Google
一切都好！
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酒店回复: ¡Muchas gracias por su comentario! Nos alegra saber que todo estuvo muy bien y esperamos darle la bienvenida nuevamente pronto.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: ¡Muchas gracias por su amable reseña! Nos alegra saber que disfrutó su experiencia con nosotros. Esperamos recibirle nuevamente muy pronto.
5.0分
其他
原文
翻译提供方：Google
一切都很棒
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酒店回复: ¡Muchas gracias por su comentario! Nos alegra saber que todo fue excelente durante su estancia.
1.0分
其他
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From the check-in with reception was horrible. She was unfriendly, did not even greet us or welcome us. Charged our stay incorrectly and had to do a refund and new charge. Asked her about tours and such and she points to a picture with a few things, no info. How to get on a tour or such. We had to pull everything out of her answers were zero. She then wants to put us on a ground floor room on the corner of the building where foot traffic would be going by and could look in the room directly and we had no view, would have needed to keep curtains, blinds down and the room would have become a dark cave. Asked for another room and at first she tried to say the resort was hooked up and it was not. We were the only guests. Then she said give her and hour and she would see what she could do. We went to the onsite bar restaurant and had a drink and we then went back to her at reception and she said she had a different room. This was on the 1st floor and would do for us. We then went back to the bar area and were told the beach restaurant was closing in 20 mins. A Thursday evening and they close at 5:00pm? We were told oh you can eat here at the bar we were sitting and we said no, we had no interest in paying for the expensive facility. No other options except two other hotels
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酒店回复: Thank you for taking the time to share your feedback with us. We sincerely regret that your experience from the moment of check-in did not meet your expectations. Reception service is a key priority for us, and we will review what happened to reinforce staff training in friendliness, clear information, and accuracy in billing processes.Regarding the room assignment, we understand how important it is to feel comfortable and have privacy. We are glad that an alternative was eventually provided that better suited your needs, but we will take note of this situation to avoid similar misunderstandings in the future.With regard to the restaurant hours, we appreciate your observation. We will internally review the communication of opening times and available options to ensure our guests always have clear and convenient alternatives.We truly value your feedback, as it helps us improve continuously. We hope to have the opportunity to welcome you again and provide you with the warm and hospitable experience that defines our resort.Sincerely,
4.0分
朋友出游
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Staff was helpful and friendly. The resort isn’t set up like typical hotels. I was expected a hotel room but ended up with an apartment unit that can sleep 6 people. The unit was nice, comfortable and well maintained. The resort is situated on hills but they offer transportation around the resort to your rooms and restaurants. The food on the resort is good. If you eat at the beach club be prepared to fight the flies for your dinner. The hotel does have docks if you’re taking a water taxi back.
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酒店回复: Thank you very much for sharing your feedback about your recent stay with us. We are delighted to know that you found our staff helpful and friendly, and that you enjoyed the comfort and maintenance of your unit as well as the convenience of our transportation service within the resort.We truly value your comments regarding your dining experience at the Beach Club. We will share this with our team to explore ways to enhance our guests’ comfort during meals.Your observations are greatly appreciated as they help us continue improving our services. We hope to welcome you back soon for another enjoyable stay.Warm regards,
5.0分
情侣出游
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Beautiful!!!! The property was unique…not directly on the beach, but such beautiful surroundings and an incredible view of the ocean! We easily hopped on a tuk-tuk to go to beach club and back. Service by all staff was amazing! We especially loved Jack at the beach club!!
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酒店回复: Thank you so much for your lovely feedback! We're delighted to hear that you enjoyed the beauty of the property and the convenience of getting around and especially that our team made your stay memorable. Jack at the beach club will be thrilled to know he made a great impression!We hope to welcome you back again soon for another relaxing getaway.Warm regards,
服务优质，态度友好，我们很喜欢，清洁工作做得很到位，我给它 20 分（满分 10 分），强烈推荐
一切都一尘不染。如果您想要享受优质服务，蓝罗坦酒店是您的理想之选。
海滩上一个可爱的空间；服务一流，设施精美；
餐厅的景色美不胜收。
工作人员的服务非常周到、食物非常美味、设施漂亮舒适
一切都好！
好的
一切都很棒
From the check-in with reception was horrible. She was unfriendly, did not even greet us or welcome us. Charged our stay incorrectly and had to do a refund and new charge. Asked her about tours and such and she points to a picture with a few things, no info. How to get on a tour or such. We had to pull everything out of her answers were zero. She then wants to put us on a ground floor room on the corner of the building where foot traffic would be going by and could look in the room directly and we had no view, would have needed to keep curtains, blinds down and the room would have become a dark cave. Asked for another room and at first she tried to say the resort was hooked up and it was not. We were the only guests. Then she said give her and hour and she would see what she could do. We went to the onsite bar restaurant and had a drink and we then went back to her at reception and she said she had a different room. This was on the 1st floor and would do for us. We then went back to the bar area and were told the beach restaurant was closing in 20 mins. A Thursday evening and they close at 5:00pm? We were told oh you can eat here at the bar we were sitting and we said no, we had no interest in paying for the expensive facility. No other options except two other hotels
Staff was helpful and friendly. The resort isn’t set up like typical hotels. I was expected a hotel room but ended up with an apartment unit that can sleep 6 people. The unit was nice, comfortable and well maintained. The resort is situated on hills but they offer transportation around the resort to your rooms and restaurants. The food on the resort is good. If you eat at the beach club be prepared to fight the flies for your dinner. The hotel does have docks if you’re taking a water taxi back.
Beautiful!!!! The property was unique…not directly on the beach, but such beautiful surroundings and an incredible view of the ocean! We easily hopped on a tuk-tuk to go to beach club and back. Service by all staff was amazing! We especially loved Jack at the beach club!!