I stayed at this property for almost a year, and everything was perfect until the private villa was taken over by the owner, and I had to move to their bungalow. Unfortunately, the way this transition was handled was disappointing. I was informed nine days before my lease ended, When they asked which bungalows I wanted to move, I chose Bungalow 1 in front of the pool (And its already clear what I choose) However, just two days before my lease ended, I was told that the room had been given to another guest. As IAM the longest-staying guest there, I expected to be prioritized, but instead, a new guest was given preference. What made it worse was that this guest was frequently noisy drinking on the balcony, playing loud music until 3 AM, and even arguing with his partner all the time, Despite these disturbances, the management still prioritized them over a loyal long-term guest. The lack of clear communication and organization was disappointing, especially from a hospitality perspective, as I have worked in the hospitality industry across the Middle East and Asia. While the property itself is great, better communication, guest prioritization, and hospitality standards would improve the overall experience.
房间很棒，窗户很大，一切都很满意，会再来的。
我很高兴，这正是我想要的房间，下次还会再来。
这家酒店有潜力，但房间和床单真的不干净，而且有些破损。因为太脏了，所以不会再来了。
I stayed at this property for almost a year, and everything was perfect until the private villa was taken over by the owner, and I had to move to their bungalow. Unfortunately, the way this transition was handled was disappointing. I was informed nine days before my lease ended, When they asked which bungalows I wanted to move, I chose Bungalow 1 in front of the pool (And its already clear what I choose) However, just two days before my lease ended, I was told that the room had been given to another guest. As IAM the longest-staying guest there, I expected to be prioritized, but instead, a new guest was given preference. What made it worse was that this guest was frequently noisy drinking on the balcony, playing loud music until 3 AM, and even arguing with his partner all the time, Despite these disturbances, the management still prioritized them over a loyal long-term guest. The lack of clear communication and organization was disappointing, especially from a hospitality perspective, as I have worked in the hospitality industry across the Middle East and Asia. While the property itself is great, better communication, guest prioritization, and hospitality standards would improve the overall experience.