酒店回复: Dear Valued Guest,Thank you for sharing your wonderful experience! We are delighted to hear that you enjoyed the convenience of the nearby amenities, including the pink post office, horseback riding, and the supermarket. We’re also glad that you found some lovely gifts for your friends and enjoyed the reasonable prices.Your kind words motivate us to continue providing a comfortable and memorable stay for all our guests. We look forward to welcoming you back to Araliya Green City soon!Warm regards,Araliya Green City Management
酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We truly appreciate your observations, as they help us improve our services and guest experience.We are glad to hear that you found our rooms clean and tidy, and that the packed breakfast met your expectations. We also appreciate your comments about our central location, being within walking distance to attractions such as the Pink Post Office and the beautiful lake.We sincerely apologize for the inconvenience caused by the noise from tour buses and surrounding areas. We understand how this impacted your comfort, and we are continuously exploring ways to improve guest tranquility, including room placement and noise management.Regarding local amenities and street conditions, we appreciate your honest remarks and will take them into account to better guide our guests about the surrounding area.We hope you will consider visiting us again in the future, and we would be delighted to offer a quieter room or assist with recommendations for a more peaceful experience. Your comfort is our priority, and we look forward to providing an even better stay next time.Warm regards,Araliya Green City Management
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback! We’re delighted to hear that you appreciated our complimentary rooms for drivers and found it thoughtful. We’re also glad you enjoyed the nearby Chinese restaurant and found it delicious and affordable.We appreciate your honest comments regarding the triple room size and will keep them in mind as we continuously strive to improve our guest experience. We look forward to welcoming you back to Araliya Green City for another comfortable and enjoyable stay!Warm regards,Araliya Green City Management
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms, attentive service, and convenient location near the Pink Post Office and the nearby lake. It’s also wonderful to know that you appreciated the variety of entertainment options we offer.We note your comment regarding the cooler temperature during your stay. Nuwara Eliya’s climate can indeed be chilly, especially in the evenings, and we recommend warm clothing for our guests during this time.Your kind words encourage our team to continue delivering memorable experiences. We look forward to welcoming you back to Araliya Green City on your next visit to Nuwara Eliya.Warm regards,Management TeamAraliya Green City, Nuwara Eliya
5.0分
三人间
家庭亲子
酒店英式风格，房间超大，服务人员很热情，早餐很丰盛
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酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your wonderful review of your stay at Araliya Green City.We are delighted to hear that you enjoyed the English-style ambiance of our hotel, the spacious comfort of our rooms, and the warm hospitality extended by our team. It is also great to know that our breakfast selection met your expectations and added to your overall experience.Your kind words truly motivate our team to continue delivering exceptional service to all our guests. We look forward to welcoming you back to Araliya Green City, Nuwara Eliya for another memorable stay in the near future.Warm Regards,Management TeamAraliya Green City, Nuwara Eliya 🌿
酒店回复: Dear Valued Guest,Thank you for sharing your wonderful feedback! We are delighted to hear that your stay at Araliya Green City exceeded your expectations and that you enjoyed the spacious room and the additional bunk bed. 😊It’s our pleasure to provide comfort and convenience to our guests, and we’re glad you appreciated our proximity to The GRAND Hotel as well. Your kind words motivate our team to continue delivering memorable experiences.We look forward to welcoming you and your family again soon for another enjoyable stay!Warm regards,Araliya Green City Management
粉红邮局步行过去200米很方便，旁边骑马也很方便。底楼有超市买茶叶非常实用，买了不少茶叶送朋友，价格合适
首先一进酒店就感觉是旅行社专用酒店，陆续看到几波旅行社的客人入住。酒店位置还算不错，距离粉红邮局步行几分钟即到，酒店对面是个公园，但是好像没有开放。离酒店步行二十分钟左右有个湖，很漂亮，值得一去，有点小瑞士的感觉。去湖的路上有家必胜客可以解决吃饭问题，旁边还有个很大的马场可以骑马。酒店房间虽然不大但还算干净整洁，我们的房间在二楼且窗户正对酒店大门，一直有旅行社的大巴车在大门口上下客人，所以噪音和尾气很严重，不能开窗，只有很晚了才安静下来。因为第二天要早起赶路就没有去餐厅吃早餐，酒店帮我们打包了早餐，不过味道还不错。除了刚才提到的湖、粉红邮局和马场，酒店周边也没什么可逛的了，整体感觉街面上比较嘈杂脏乱，不像是个旅游城市。
这家酒店提供司机免费房间非常人性化，给一个大大的赞，有个大时代居然有中餐，味道好价格也便宜，三人房间有点小但是也能住。酒店附近有个很高端的酒店可以去吃点东西。
五星级酒店 房间超级大 服务也挺好 总体来说很满意 离粉红邮局很近 旁边有一个lake 娱乐项目还挺多 就是气温有点低 很多人穿羽绒服
酒店英式风格，房间超大，服务人员很热情，早餐很丰盛
整个环境和服务都中规中矩，没有啥惊艳的地方。房间内部的空间蛮大的。整个酒店的面积在当地很大，泳池相对比较小，抱着游泳的人期望不要太高。下面有超市、餐厅整体比较方便。晚上比较冷，酒店内有电壁炉。去粉红邮局步行十分钟左右，也不是很远
房间很宽敞，设施和洗漱用品一应俱全（只缺拖鞋）。这里大部分时间都比较冷，所以房间里装的是加热器而不是空调。中央控制系统很棒。洗手间相对小很多，就是基本尺寸。
缺点：主要问题是管理很差，正如我们司机所说，他们似乎主要只照顾当地人。办理入住时，房卡有三次都打不开门，他们不得不叫技术人员来解决问题，实际上是房门本身的问题，但他们还是把同一间房给了我们。早上我们去餐厅吃早餐时，只有四种固定套餐，而且他们还决定要不要提供。我们提出的每一个要求都被拒绝了，即使我们愿意为此支付额外费用。我们用餐时要求加一份扁豆酱，他们拒绝了，说不能给。我们还要求三明治或任何面包，也说没有。但过了一会儿，他们却给了其他人三明治。当我们质问他们时，他们说那是在不同的餐食里。我们要求只给三明治，他们直接拒绝了。当我们说那就提供套餐时，他们说要11点以后再来。向前台投诉后，他们的回应主要是为自己辩护，最后只说我们可以和高级经理谈。因为我们的行程安排是时候离开这座城市了，所以我们就这样离开了酒店。
房间又大又宽敞，但我们住的这间好像很久没用了：电视打不开，电箱里有很烦人的噪音，他们修了好几次也没彻底解决。房间很冷，开了暖气也不管用，一直暖和不起来。
工作人员都非常周到和乐于助人，早餐也相当不错。
很不错，超出预期。酒店很新，房间也很大，免费增加了一张单人架子床，睡着也很舒服。酒店和GRAND hotel挨着的，步行200米的样子。
我们一家三口，两大一小。酒店却只给了我们两张单人床。我丈夫和孩子只好睡在地板上。床是固定的，没办法拼在一起。因为酒店住满了，所以也换不了房间。
房间里家具太多了。有两张梳妆台，两把大扶手椅，还有餐桌和椅子等等。房间本身很大，但家具太多反而让人觉得不舒服。
我们把情况反映给前台经理时，他说下次不会发生这种事了。但我们也不确定下次是否还会选择住在这里。