1st floor women’s washroom was very dirty according to my wife, equivalent to a road side rest stop
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酒店回复: Greg, we appreciate your feedback and your spouse's observations about the cleanliness issue in one of the public restrooms. We hold sanitation and hygiene in the highest regard, and we aim to exceed guests' expectations in these areas. It's clear from your comments that we have an opportunity to enhance the experience. We hope to have another chance to serve you better at Fairfield by Marriott Inn & Suites Lubbock Southwest, and we thank you for bringing this matter to our attention.
5.0分
家庭亲子
Check-in process was easy. The breakfast buffet had a nice variety of cold and hot items. Very convenient to shopping and restaurants. Overall, great hotel!
3.0分
家庭亲子
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This hotel is in a great location close to the highway, with plenty of great food options nearby and even a Target. The staff here were amazing. Check-in and check-out were fast, and they were attentive and quick to fix our issues.
That said, we did run into a few problems. Our toilet barely had any flushing power, we found a pair of shorts and pants left in the restroom, and our comforter had lipstick stains. The room also had a damp smell that was stronger in the bathroom. When we asked to switch rooms, unfortunately the hotel was fully booked. The staff did address the issues by removing the clothes, fixing the toilet, and changing the sheets.
The rest of the stay was fine, but breakfast was underwhelming, so we chose to eat elsewhere. Overall, the hotel has potential, especially with its great staff and convenient location, but with the room issues, I’m not sure if I’d stay here again.
5.0分
其他
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One of the much better hotels we've stayed at in Lubbock. Only complaint was that the carpet was coming apart from the tack ***** and stabbed my foot when walking barefoot. Very clean, very kind staff.
1.0分
其他
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I had someone come in my room in the middle of the night. The hotel must have given someone the wrong room but not only did it scare me but it ruined my sleep and entire stay. Then my room key wouldn't work and the attendant up front would not replace the key and said I already checked out.
3.0分
其他
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Are little kids not allowed here?
Great location, close to everything on the west end. Super frustrating, though, that they don’t offer cribs, pack-n-plays or anywhere for a baby to sleep like every other hotel in Lubbock (or anywhere) we have stayed…really wish we would have known that booking here and traveling with a baby.
5.0分
家庭亲子
Traveled with my daughter. The staff was incredible and very friendly. The hotel was clean and we felt safe. I would stay here again.
2.0分
家庭亲子
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Hotel is ok to stay at. Front desk lady was very rude to check in. Pool was closed. Breakfast was not great. The hotel is outdated and rooms have a smell. Will not stay here again.
位置超赞！客服服务一流！员工都非常热心，超越了预期！下次肯定还会再来！！！
我喜欢这家酒店，与我的预期相当好，我们住了 3 个晚上，除了干净之外，我们度过了一段愉快的时光，工作人员总是面带微笑
1st floor women’s washroom was very dirty according to my wife, equivalent to a road side rest stop
Check-in process was easy. The breakfast buffet had a nice variety of cold and hot items. Very convenient to shopping and restaurants. Overall, great hotel!
This hotel is in a great location close to the highway, with plenty of great food options nearby and even a Target. The staff here were amazing. Check-in and check-out were fast, and they were attentive and quick to fix our issues.
That said, we did run into a few problems. Our toilet barely had any flushing power, we found a pair of shorts and pants left in the restroom, and our comforter had lipstick stains. The room also had a damp smell that was stronger in the bathroom. When we asked to switch rooms, unfortunately the hotel was fully booked. The staff did address the issues by removing the clothes, fixing the toilet, and changing the sheets.
The rest of the stay was fine, but breakfast was underwhelming, so we chose to eat elsewhere. Overall, the hotel has potential, especially with its great staff and convenient location, but with the room issues, I’m not sure if I’d stay here again.
One of the much better hotels we've stayed at in Lubbock. Only complaint was that the carpet was coming apart from the tack ***** and stabbed my foot when walking barefoot. Very clean, very kind staff.
I had someone come in my room in the middle of the night. The hotel must have given someone the wrong room but not only did it scare me but it ruined my sleep and entire stay. Then my room key wouldn't work and the attendant up front would not replace the key and said I already checked out.
Are little kids not allowed here?
Great location, close to everything on the west end. Super frustrating, though, that they don’t offer cribs, pack-n-plays or anywhere for a baby to sleep like every other hotel in Lubbock (or anywhere) we have stayed…really wish we would have known that booking here and traveling with a baby.
Traveled with my daughter. The staff was incredible and very friendly. The hotel was clean and we felt safe. I would stay here again.
Hotel is ok to stay at. Front desk lady was very rude to check in. Pool was closed. Breakfast was not great. The hotel is outdated and rooms have a smell. Will not stay here again.