酒店回复: Hello Nathaly,Lamentamos que el ruido haya afectado su descanso durante su estadía. Nuestro objetivo es proporcionar un ambiente cómodo y agradable para todos nuestros huéspedes. Apreciamos su comentario, ya que nos ayuda a identificar áreas de mejora. Espero que, a pesar de esta experiencia, considere darnos otra oportunidad en el futuro. Su opinión es importante para nosotros.
4.0分
家庭亲子
原文
翻译提供方：Google
一切都很好，但接待员不太友好。
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酒店回复: Hello Viviana, Agradecemos que hayas compartido tu experiencia. Nos esforzamos por brindar un excelente servicio y tomamos en cuenta tus comentarios sobre la amabilidad del personal de recepción. Esta información es valiosa para nuestro equipo y la revisaremos para seguir mejorando el servicio al cliente. Esperamos que en tu próxima visita la experiencia sea más satisfactoria.
4.0分
其他
原文
翻译提供方：Google
早餐
酒店睡觉还不错，但早餐很差。
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酒店回复: Dear Guest,Agradecemos tus comentarios sobre tu estancia. Nos alegra saber que el hotel fue adecuado para descansar. Sin embargo, lamentamos que el desayuno no haya cumplido con tus expectativas. Siempre estamos buscando maneras de mejorar la experiencia de nuestros huéspedes y tomamos en cuenta todas las sugerencias. Esperamos que en una próxima visita puedas disfrutar de una oferta gastronómica más satisfactoria.
5.0分
家庭亲子
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We arrived 5 minutes before breakfast closed and we were told kitchen closed, front desk said they would credit my money back that I paid ahead, caused me to seek a restaurant that cost my wife and I $53 rather then the $14 I had already paid. But other than that it was fine. I would stay there again room was affordable , clean and large, nice access for wife’s wheelchair.
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酒店回复: Hello Gary,Thank you for sharing your experience. We're glad to hear that you found the room affordable, clean, and spacious, as well as accommodating for your wife’s wheelchair. We appreciate your feedback regarding the breakfast timing and communication, and we will certainly look into this to enhance our service. Thank you for considering staying with us again, and we hope your next visit is even more enjoyable.
3.0分
商务出差
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Took a while for my room to cool off, but if I did, so, I made sure that the AC stayed on the whole time. But the elevator and all the halls were super hot, it was horrible.
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酒店回复: Hello Mary Jane,Thank you for sharing your feedback regarding your recent stay. We understand that temperature control is important for a comfortable visit. Your comments about the elevator and hall temperatures will be noted for future improvements. We appreciate you bringing this to our attention, as it helps us enhance the experience for our guests. Safe travels on your future journeys!
5.0分
其他
Very clean, great decor, comfy beds, great service! Staff was so great and loved the location!
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酒店回复: Hello Callie,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the cleanliness, decor, and comfort of our beds, as well as the service and location. It's always rewarding to know our efforts contribute to a positive experience for our guests. We hope to welcome you back for another enjoyable stay in the future!
5.0分
家庭亲子
We stay at this location because it’s next door to the climbing gym. Love the area! No complaints. We don’t eat at the restaurant so no comments regarding that.
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酒店回复: Hello Doreen Van,Thank you for sharing your experience! We're thrilled to hear that you love the location and found it convenient for your climbing activities. If you decide to try the restaurant on your next visit, we hope you find something you enjoy. We appreciate your feedback and look forward to welcoming you back in the future!
位置很好，周边有商场星巴克非常方便。酒店的早餐也不错，有公共洗衣房可以自己洗衣服。酒店也比较新，住着非常舒服。
假日酒店的房间都是很好，带孩子一般都用双大床，房间配冰箱微波炉。设施比较新，淋浴的水量不算太大。空调响声贼大，是这种酒店的通病。
灯光充足，房间和床都很宽敞，这点很棒。
唯一让我有点不爽的是吹风机的风力太弱了。
噪音太大，感觉屋顶都塌下来了。我一整晚都没睡。
一切都很好，但接待员不太友好。
早餐
酒店睡觉还不错，但早餐很差。
We arrived 5 minutes before breakfast closed and we were told kitchen closed, front desk said they would credit my money back that I paid ahead, caused me to seek a restaurant that cost my wife and I $53 rather then the $14 I had already paid. But other than that it was fine. I would stay there again room was affordable , clean and large, nice access for wife’s wheelchair.
Took a while for my room to cool off, but if I did, so, I made sure that the AC stayed on the whole time. But the elevator and all the halls were super hot, it was horrible.
Very clean, great decor, comfy beds, great service! Staff was so great and loved the location!
We stay at this location because it’s next door to the climbing gym. Love the area! No complaints. We don’t eat at the restaurant so no comments regarding that.