酒店回复: Dear Valued Guest, Thank you so much for sharing such heartwarming feedback. We’re thrilled to hear that your stay exceeded expectations and that the little touches — from the welcome tea and room upgrade to the porridge, dessert, and special decorations — made your experience memorable.It’s wonderful to know our team’s thoughtfulness, smiles, and attentive service left such a lasting impression. Your perfect score means a lot to us, and we look forward to welcoming you back for another unforgettable stay.Sincerely,Rahul Singh Hotel Manager
酒店回复: Dear Xiaoyaxiaopaofan,Thank you so much for your heartfelt and beautiful review! We’re absolutely thrilled to hear that both the scenery and Sindee made your trip so memorable. It’s truly rewarding to know that Sindee’s warm and professional service helped make your stay even more enjoyable, and we’re so glad she could offer assistance in a way that felt like a personal connection — like a temporary family member.Your kind words mean the world to us, and we can’t wait to welcome you and your friends back to Avista Grande Phuket Karon – MGallery for another special visit.Sincerely,Rahul Singh Hotel Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience fell far short of expectations, and please accept my sincere apologies for the inconvenience and discomfort you encountered during your stay.Your comments regarding the humidity, air quality, bedding, and cleanliness are deeply concerning and certainly not reflective of the standards we uphold at Avista Grande Phuket Karon – MGallery. I have personally shared your feedback with our Housekeeping and Engineering teams to conduct an immediate inspection of the room and take corrective action to ensure this does not happen again.We also regret that our check-in time and service did not meet your expectations — we will review our processes to better accommodate guests whenever possible, especially after long journeys.While I understand your disappointment, I truly appreciate you bringing these issues to our attention. We value every guest’s experience and would be grateful for the opportunity to restore your confidence in us should you decide to visit Phuket again.Warm regards,Rahul Singh Hotel Manager
酒店回复: Dear FangxiaolanXMN,Thank you for taking the time to share your detailed feedback. We’re glad to hear that you enjoyed our spacious rooms, convenient location near Karon Beach, and thoughtful amenities like beach bags, flip-flops, and towels.We appreciate your comments about the road conditions and understand how that might feel at night — we’ll continue to work with local authorities to help improve accessibility and safety for our guests. We’ve also taken note of your feedback about the spa and will review our offerings to ensure the experience provides excellent value and comfort.We hope to welcome you back to Avista Grande Phuket Karon – MGallery for an even more enjoyable stay in the future.Sincerely,Rahul Singh Hotel Manager
酒店回复: Dear Star,Thank you for sharing your experience! We’re delighted your first independent trip to Thailand was made easier and enjoyable by our friendly team. It’s wonderful to hear that Sindee and the rest of our staff helped make communication smooth and that you enjoyed the clean rooms, beautiful hotel, and delicious breakfast.We look forward to welcoming you back to Avista Grande Phuket Karon – MGallery in the future!Sincerely,Rahul Singh Hotel Manager
酒店回复: Dear Tao^_^zi,Thank you for sharing your experience! We’re delighted you enjoyed our swimming pool and gym, the convenient seafood spot next door, and how close we are to the pier for island-hopping. Great to hear you had a good beach massage experience as well. On your next visit, our team will be happy to help arrange island tours and recommend trusted massage places. We look forward to welcoming you back to Avista Grande Phuket Karon – MGallery.Sincerely,Rahul Singh Hotel Manager
超乎意料的好，办理入住送了茶饮，免费升级了房型，还有提供中文服务。得知我们胃不舒服还熬粥送到房间，回房间还特意布置了房间，送了小甜品，晚上还有泡泡浴，每一位服务员都面带微笑，贴心，细心，满分了💯
非常不推荐！整个入住过程都在被区别对待
这是我住过最不舒服的一次酒店体验。
我们三个人到酒店时，朋友只是陪我们停留一下，酒店却要求 visitor 必须“上交护照”，让人非常震惊。而在当晚，一个女 staff 甚至在泳池区域直接跑来拦住我们朋友，完全不让她前往电梯。这种肢体阻拦的行为让人非常难以接受。
最离谱的是：
我们后来为了避免麻烦，多付了费用把朋友加入房间，但酒店却不查护照、不登记、不核对任何信息，与他们之前的要求自相矛盾。
整件事给人强烈的“选择性针对”和不尊重的感觉。
最后酒店经理确实向我们道歉并做了退款，但无法弥补当下的羞辱感。
整个过程中，携程客服非常给力，持续跟进并帮忙申请了补贴，值得点赞。
但这个酒店我绝不会再住，也不建议其他中国游客去住入住。歧视且不尊重我们 建议从榜单上也拿下来
这次旅行的惊喜，一半来自目的地的风景，一半来自酒店的sindee 入住作为“外语小白”，本以为沟通会是大难题，没想到sindee衔接好所有环节，从办理入住时耐心讲解设施用法，到我们提出想尝当地特色却怕踩雷时，立刻化身“美食向导”，在陌生的国度里，能遇到这样一位既专业又暖心的同胞经理，真的像找到了“临时家人”。这份特别的体验，足以让我们记住很久，下次再来，必然会带着朋友一起回访！
非常辣几的酒店，对不起一晚1800的价格，房间潮的不行，一股子霉菌潮味和臭味，空调吹出的风也是潮味的，要了一个除湿机是小米的，出来的风是臭的。床不软，被子很薄的一层，床单上还有一只死虫子，没有服务 入住要等到三点 不如我在普吉定的400一晚的酒店
房间挺大的，酒店下坡走五分钟能到卡伦海滩，只是路比较破，晚上有点吓人，下坡后往左走能到比较热闹的地方，右拐有几家餐厅。酒店有免费供客人使用的大沙滩包和人字拖，每天有四条浴巾，四条沙滩巾放在房间。酒店的spa价格2000株左右，做的不如路边小店。
第一次自由行来泰国游玩，到酒店后会有工作人员帮忙开车门，送行李，有迎宾饮料，态度友好（没有感受到区别对待），房间整洁干净比预期要好很多！前台Sindee会说中文，大大提高了沟通效率！其他人员可以靠简单的英语或翻译软件沟通！
酒店环境优美，早餐好吃且餐品丰富！
很棒的酒店！酒店区域漂亮且维护得很好，还有一个大泳池。早餐非常好，选择很多，但有时人多，需要等一下空桌。我们的房间很棒，有独立通道直通泳池。不过可能因为泳池的原因，房间里有点潮湿味，晚上不得不把通往泳池的门开着通通风。地理位置很好，步行距离内有几家经济实惠的咖啡馆和海滩。距离卡伦步行街大约15分钟路程……我们一定会再来这家酒店的……
我们一家人于9月25日至9月28日入住，酒店很棒，早餐也非常好！唯一美中不足的是，酒店旁边有条街，街上有个小商店，经常有狗在那里，其中一条狗还隔着嘴套咬了我的腿！这严重影响了我们的整体印象和整个假期的心情！
酒店整体维护得很好，服务也非常好 :)。
酒店就在海滩边上，所以我们可以和孩子们尽情地在夕阳下的海边玩耍。走到卡塔市场也挺方便的，虽然按摩店和水果摊不在酒店门口，需要走一小段路，这点有点可惜，但对我们一家来说，距离也还可以接受（得考虑到孩子们会有点抱怨哈哈）。
酒店通往海边的小路旁边有几家很棒的餐厅！ (走出小巷的第二家店，他们的炸鱿鱼非常好吃！！！强烈推荐！！！)
泳池管理得很好，所有员工都非常友好。我们有东西落在了之前的酒店，一位名叫辛迪的员工帮我们解决了问题！
这是一次非常棒的体验 :) 强烈推荐！！！
酒店游泳池和健身房不错，边上就有个吃海鲜的地方，出海跳岛游离码头也蛮近的，十几分钟就到了。海滩的一路上很多做MASSAGE的，体验了一次还不错。