酒店回复: Thank you for rating us a 8/10 Trine, we are working with our pool company to get that hot tub back up and running, along with updating our breakfast menu to have more options for guests
酒店回复: We are sorry to hear you had a bad experience at our hotel Marlene, we are working with our pool providers to get our hot tub up and running asap, hopefully this experience doesn't hinder you to not give us another chance to make your next stay even more enjoyable then the last
酒店回复: Thank you for your response. We are happy you enjoyed your stay. We have been working to get the menu updated within our standards for more options. We hope to see you again if your travels bring you back to the Gallup area.
酒店回复: Hi Carlos,Thank you for your feedback. We value all feedback. I apologize the reservation you booked was not matched in our system and that it was not ready by the time you checked in. I also apologize for the inconvenience of our pool being closed. We are certainly working hard to get it reopened, however, we have received some challenges with shipping of pool parts. Overall, I sincerely apologize for your entire stay experience. We appreciate you for staying with us and we hope we get the opportunity to serve you again in the future! Safe travels!
2.0分
家庭亲子
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翻译提供方：Google
在我们住宿结束时，我告诉工作人员我们无法洗澡，因为没有冷水，只有热水，她说她会告诉经理
经理从未回电话
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酒店回复: Hello Yvonne, I would like to start by apologize for the inconveniences you experience during your stay with us. We have shared your comments with our maintenance staff to ensure this is an isolated issue. We value your feedback as it allows us to constantly make changes to our property for improvement. We appreciate you for staying with and we hope we get a second chance in hopes to provide you with a better experience overall. Have a good day and safe travels.
5.0分
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Great family 2 bedroom suite!
2 bedroom suite was fantastic. Roomy with queen in each room. Bathroom outside the bedrooms but great to have the sink with a door and another door to the toilet and shower.
Kitchen was good as well.
Couch bed wasn’t comfy but they never are.
Each bedroom even had a small closet in them with 3 TV’s in the place.
We would definitely stay here again when passing through Gallup!!
房间两个大床房间，空调卫生都很齐备。有烤箱和洗碗机，锅，餐具。适合家庭旅行。唯一的不足就是卫生间不像图中有淋浴房1个浴缸房一个。而是只有一个浴缸，而是出水很不畅，顶部出水一半下面流走另一半。早餐算中规中矩。给与好评，推荐家庭人口多的住这个套房。WiFi无密码速度很快。
住宿体验极佳
酒店还行，但需要升级一下。
按摩浴缸坏了，自助早餐也少了一些东西。
服务周到，房间宽敞。
我们一家四口只住了一晚，第二天就得开车了。
虚假广告。按摩浴缸坏了。网络连接很差。我们订的是三楼的两室套房。我们选择这家酒店是因为他们说有Netflix可用，但网速太慢，登录时画面模糊不清。
这是我第一次和家人住在这里。缺点：入住期间，只有一部电梯在运行，导致等待时间更长；泳池关闭了，而且看起来已经关闭了一段时间。预订时应该告知这一点，尤其是在您计划使用这项便利设施的情况下。早餐很普通，而且我们早上9点到的时候，感觉种类很少；他们提供的餐盘是纸质的，拿食物很费劲。我们使用了洗衣设施，但不得不支付双倍的烘干费用，因为衣服洗了一次之后还是湿的。我住过其他更便宜的酒店，但和家人一起在那里的体验比这家更好。优点
很棒的酒店。
我真的很喜欢这家酒店。一切都井然有序、干净整洁、一切都是新的。工作人员非常细心。 我会回来的。
大堂很漂亮。前台服务员很友好，乐于助人。房间很干净，但光线很暗。我们早上7:45下楼准备离开时，外面没什么人吃早餐。
在我们入住期间，工作人员热情友好。我们的房间宽敞干净。停车场光线充足，方便前往餐厅和州际公路。强烈推荐！
我通过 expidia 预订了一间有两张大床和一张沙发的房间，当我入住时，他们告诉我没有空房，只有两张大床，而且还没有准备好，他们告诉我 40 分钟后再来，当我到达时，我得到了一间额外的房间，他们为额外的房间向我收取了两次费用，里面有披萨的味道，我和经理谈了谈，她说他们不会向我收取两次费用，但我的银行对账单显示了这笔费用。
酒店很脏，游泳池不可用，游泳池关闭已超过 3 周，工作人员也不乐于助人
在我们住宿结束时，我告诉工作人员我们无法洗澡，因为没有冷水，只有热水，她说她会告诉经理
经理从未回电话
Great family 2 bedroom suite!
2 bedroom suite was fantastic. Roomy with queen in each room. Bathroom outside the bedrooms but great to have the sink with a door and another door to the toilet and shower.
Kitchen was good as well.
Couch bed wasn’t comfy but they never are.
Each bedroom even had a small closet in them with 3 TV’s in the place.
We would definitely stay here again when passing through Gallup!!